I love that I can book my holidays with someone without having to leave my home, from prices, to best value, to easy link deposits being sent securely. Carly is amazing and always helps with every r... See more
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My daughter in law booked our cruise holiday on behalf of my wife and I. Within 24 hours everything was sorted, we paid a reasonable deposit amount and now we look forward to planning our second cruis... See more
Company replied
spoke to carly regarding an advertised cruise, having not been on a cruise before we had lots of questions which carly was happy to help with. we needed to check some accessibility requirements which... See more
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I must say Carly was a joy to work with for the short period. Very polite, knowledgeable and exciting with the approach to this incredible holiday. She truly went above and beyond to accommodate m... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Carly Brough, DL2, Darlington, United Kingdom
- 1325609587
4.8
Excellent
105 reviews
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Booking with confidence and ease
I love that I can book my holidays with someone without having to leave my home, from prices, to best value, to easy link deposits being sent securely.
Carly is amazing and always helps with every request we ever have or need.
June 10, 2026
Carly at hays travel
Having been dealing with Carly at hays travel for a couple of of years now , she is an amazing travel counsellor, she is very knowledgeable about holidays and always helps with everything you are looking for , she is very professional, and always on hand when you need to discuss anything , she always goes out of her way to make she has done everything for you and give you the best service she can , would definitely recommend her to anyone (and have )thanks for everything Carly you are the best travel counsellor and will continue to let you deal with our holidays . Lorraine Stephenson
June 7, 2026
Carly as always very professional and…
Carly as always very professional and helpful I will only use Carly for my travel plans brilliant service
May 20, 2026
Carly is great professional and very…
Carly is great professional and very helpful nothing is too much trouble for. Booking with Carly is always a great experience she has great patience, I’ve now booked 5 cruises with her. Roll on the next one 😜
April 30, 2026
Carly is very pleasant & helpful
Carly is very pleasant & helpful. She made sure to give me all the information I needed and the booking process was smooth. She does her job brilliantly and is someone I would trust to book with again.
April 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We booked with Carly again she’s always…
We booked with Carly again she’s always really helpful and gives great advice
March 11, 2026
Reply from Hays Travel - Carly Brough
Thanks so much for your kind review and also always booking with me :)
Reply from Hays Travel - Carly Brough
thank you so much for your lovely review and always booking with me :)
Carly borough
Carly is the best travel agent around, I have booked several holidays with Carly now and would not book with anyone else, she is always so understanding when I’m indecisive about where I want to go
February 26, 2026
Reply from Hays Travel - Carly Brough
Ahhh Alison thank you so so much - any time you are such a lovely customer and always appreciated!
Reply from Hays Travel - Carly Brough
thank you Dianne for your lovely review and as always thanks so much for booking with me!
Very helpful
Very helpful, responded and booked quickly! Will definitely book through Carly again!
February 13, 2026
Reply from Hays Travel - Carly Brough
Ahh thank you so much I really appreciate your lovely review & thanks again for your booking!
Carly was very nice to deal with
Carly was very nice to deal with. Told me a lot of options and really helped me get a holiday
January 31, 2026
Reply from Hays Travel - Carly Brough
Thank you so much for your lovely review & booking with me!
We have booked with Carly several…
We have booked with Carly several times, she is so helpful & meets all your needs. Which takes all the stress away
December 4, 2025
Reply from Hays Travel - Carly Brough
Thank you for the lovely review!
A very easy process to book a holiday…
A very easy process to book a holiday all so very easy and every was done for us
November 27, 2025
Reply from Hays Travel - Carly Brough
Thank you for your kind review!
Reply from Hays Travel - Carly Brough
Thanks so much for your kind review!
Excellent service
Carly was really helpful and was more than happy to offer any advice.
Helped book everything so easily for my 1st cruise and made it a great experience
October 4, 2025
Reply from Hays Travel - Carly Brough
Thank you so much for you lovely review! and thank you for booking with me its going to be amazing!
Carly was really helpful and friendly…
Carly was really helpful and friendly made booking easy
September 4, 2025
Reply from Hays Travel - Carly Brough
Thanks so much for your Kind review & for booking with me :)
Reply from Hays Travel - Carly Brough
thank you for your lovely review! and thanks so much for booking with me :)
I must say Carly was a joy to work with…
I must say Carly was a joy to work with for the short period. Very polite, knowledgeable and exciting with the approach to this incredible holiday.
She truly went above and beyond to accommodate my requests day or night. Incredible service in this day and age was refreshing to see people still have high standards for customer care. I would book a holiday again with carly again just to remind myself there are great people still in this service industry
July 5, 2025
Reply from Hays Travel - Carly Brough
thank you so much for your review - my pleasure! thanks again for booking your holiday with me!
Carly made everything so easy for me as…
Carly made everything so easy for me as I wouldn't of known where to start. Would definitely recommend
June 24, 2025
Reply from Hays Travel - Carly Brough
thank you so much for your kind review & booking with me :)
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