Carly Brough is very polite when I have spoke to her she listened to what we asked she then sorted everything she keeps us informed where she is up to, we how have 3 cruses booked with her, the servi... See more
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This lady is an absolute gem I’ve said it before nothing is too much trouble for her and to say she was actually on holiday but still took time out to sort out my husband 70th bday cruise Can’t than... See more
I love that I can book my holidays with someone without having to leave my home, from prices, to best value, to easy link deposits being sent securely. Carly is amazing and always helps with every r... See more
Carly is one of the best holiday consultants She helps in every way she can keeps in contact with you and advises you Would never use anyone else She ends up being your friend
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Carly Brough, DL2, Darlington, United Kingdom
- 1325609587
4.9
Excellent
111 reviews
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Reply from Hays Travel - Carly Brough
thank you for your lovely review! and thanks so much for booking with me :)
I must say Carly was a joy to work with…
I must say Carly was a joy to work with for the short period. Very polite, knowledgeable and exciting with the approach to this incredible holiday.
She truly went above and beyond to accommodate my requests day or night. Incredible service in this day and age was refreshing to see people still have high standards for customer care. I would book a holiday again with carly again just to remind myself there are great people still in this service industry
July 5, 2025
Reply from Hays Travel - Carly Brough
thank you so much for your review - my pleasure! thanks again for booking your holiday with me!
Carly made everything so easy for me as…
Carly made everything so easy for me as I wouldn't of known where to start. Would definitely recommend
June 24, 2025
Reply from Hays Travel - Carly Brough
thank you so much for your kind review & booking with me :)
Reply from Hays Travel - Carly Brough
Thanks so much Debbie for the lovely review :)
Amazing customer service
Carly was so helpful, knowledgeable and friendly - she made our booking and choice flawless. Thank you 😊
May 27, 2025
Reply from Hays Travel - Carly Brough
Thank you so much for your lovely review :)
Carly was very easy to work with
Carly was very easy to work with. Very attentive and polite. Made the whole experience stress free
May 1, 2025
Reply from Hays Travel - Carly Brough
Thank you so much for your lovely review!
Reply from Hays Travel - Carly Brough
Thanks so much Sarah for the lovely review! and for your booking again x
This is the third trip I've booked…
This is the third trip I've booked through Carly Brough and each time the process is quick and seamless. We've never had any issues and everything promised has been delivered.
Wouldn't hesitate to recommend her services.
Thank you
April 24, 2025
Reply from Hays Travel - Carly Brough
That's so lovely - thank you so much for you review and booking again :)
Friendly approach quick responses and…
Friendly approach quick responses and easy booking process
May 2, 2025
Reply from Hays Travel - Carly Brough
Thank you for your lovely review! and for booking your holiday with me :)
Carly was amazing
Carly was an amazing agent who answered every question I had , I had a more than a few as this was our first cruise .
Very kind and helpful , I really appreciate all your time and effort .
May 1, 2025
Reply from Hays Travel - Carly Brough
Thank you so much for your kind review! and thanks again for booking your cruise with me - its going to be amazing :)
Cruise 🛳 all booked......
It was an absolute pleasure talking to Carly she was very professional and explained everything that I asked in full would book another holiday with her in a heart beat 💯🥰💯🥰 xxx
March 26, 2025
Reply from Hays Travel - Carly Brough
Thanks you so much for your lovely review! x
Very helpful
Very helpful, always rings you back when they say they are, nothing was to much trouble for them, help you choose the right holiday for you
April 3, 2025
Reply from Hays Travel - Carly Brough
Thanks you so much lovely for you Kind review! x
Carly is great and trustworthy
Carly is great, really personable, kind and thoughtful. She gave quotes and listened. I would use her again for booking holidays. Thank you
April 1, 2025
Reply from Hays Travel - Carly Brough
Thank you so much for your kind review!
I have booked with hays travel before…yes
I have booked with hays travel before through carly, she has made everything so smooth and easy.
March 20, 2025
Reply from Hays Travel - Carly Brough
Thanks so much for your review Margaret :)
Reply from Hays Travel - Carly Brough
Thanks so much Gary :)
Carly has been super helpful from start…
Carly has been super helpful from start to finish
January 30, 2025
Reply from Hays Travel - Carly Brough
Thanks so much for your Kind review! :)
Reply from Hays Travel - Carly Brough
Thanks so much for your lovely review - and trusting me with your cruise holiday :)
My daughter in law booked our cruise…
My daughter in law booked our cruise holiday on behalf of my wife and I. Within 24 hours everything was sorted, we paid a reasonable deposit amount and now we look forward to planning our second cruise visit to Norway using MSC. Previously we went with P&O so we will be able to compare.
November 1, 2024
Reply from Hays Travel - Carly Brough
Thank you so much for your lovely review :) it was a pleasure booking your cruise!
My Hays Travel experience
I was referred to Carly from a work colleague who had dealt with Carly when booking a holiday in the past. Carly was very fast at responding and very helpful when helping me find the holiday deal I was looking for and made sure we knew every detail about the holiday I wanted. Cant recommend her enough for making our booking as easy as possible!
October 30, 2024
Reply from Hays Travel - Carly Brough
Thank you so much for your kind review! and hope you have an amazing trip :)
Carly was so helpful with all my…
Carly was so helpful with all my questions, whilst booking us a holiday to remember!
October 21, 2024
Reply from Hays Travel - Carly Brough
Thank you so much for your booking! yous are going to have the most amazing cruise :)
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