Carly Brough is very polite when I have spoke to her she listened to what we asked she then sorted everything she keeps us informed where she is up to, we how have 3 cruses booked with her, the servi... See more
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This lady is an absolute gem I’ve said it before nothing is too much trouble for her and to say she was actually on holiday but still took time out to sort out my husband 70th bday cruise Can’t than... See more
I love that I can book my holidays with someone without having to leave my home, from prices, to best value, to easy link deposits being sent securely. Carly is amazing and always helps with every r... See more
Carly is one of the best holiday consultants She helps in every way she can keeps in contact with you and advises you Would never use anyone else She ends up being your friend
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Carly Brough, DL2, Darlington, United Kingdom
- 1325609587
4.9
Excellent
111 reviews
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Carly was very friendly helpful and…
Carly was very friendly helpful and professional
January 11, 2024
Reply from Hays Travel - Carly Brough
Thank you Martin for your review - it was a pleasure booking your holiday :)
My Hays consultant Carly was very…
My Hays consultant Carly was very helpful and efficient. She made my booking run smoothly.
January 10, 2024
Reply from Hays Travel - Carly Brough
Thank you so much Rhianon for this review :) Your going to have an amazing time!
Top recommendation for Carly Brough
My experience of booking with Hays has been first class, having been taken through the process of booking a cruise for 6 people by Personal Travel Consultant Carly. Carly clearly loves her job and her customers, as was demonstrated by the knowledge and enthusiasm with which she took me through the booking, taking as long as was needed over 3 phone calls to fully explain every aspect of the cruise and booking process. Top recommendations for Carly.
January 5, 2024
Reply from Hays Travel - Carly Brough
Thank you so much Tim for this review! it was a pleasure booking your cruise for everyone!
Fantastic and speedy service
Fantastic and speedy service. Will definitely be using Carly again
November 18, 2023
Reply from Hays Travel - Carly Brough
Thank you so much for your review Michelle - you are going to have the most amazing time on holiday! x
Brilliant experience and very…
Brilliant experience and very knowledgeable about this cruise
October 21, 2023
Reply from Hays Travel - Carly Brough
Thank you so much Janine! very special cruise booked for you and its going to be amazing :) xx
Reply from Hays Travel - Carly Brough
Thank you so much Mary for this review :) Your going to have an amazing holiday! x
Carly 5 star + service
Carly is excellent- nothing is too much trouble and importantly gets back to you as quickly as possible.
This is the second time I've booked through her and if trust pilot did more stars she would get them 👍
October 10, 2023
Reply from Hays Travel - Carly Brough
Ahh David that's so kind of you its always a pleasure booking your holidays :) - thank you so much for leaving this review!
What can I say but Carly is brilliant…
What can I say but Carly is brilliant she knows her stuff where cruises are concerned nothing was too much trouble when booking and no question was too stupid to ask. Any holidays I need in future I’ll book with Carly
October 6, 2023
Reply from Hays Travel - Carly Brough
Thank you so much Pamela for your review! it was a pleasure booking your cruise its going to be amazing :) x
Friendly staff
Carly very friendly gives us lots of options got myself and friends 2 rooms close together
October 3, 2023
Reply from Hays Travel - Carly Brough
Thank you so much for your lovely review - its been a pleasure booking your cruise!
Carry was very helpful and friendly and…
Carry was very helpful and friendly and helped us book our cruise very happy with the service 😊
September 30, 2023
Reply from Hays Travel - Carly Brough
Thank you Brenda! amazing, thank you so much for booking :) x
Carly was very professional us the…
Carly was very professional got us the best price explained everything very well and managed my expectations
September 27, 2023
Reply from Hays Travel - Carly Brough
Thank you so much for your review and choosing to book with me :) its been a pleasure helping you with your cruise x
Carly was able to answer all my…
Carly was able to answer all my questions with ease, and made the whole process very easy! Can’t wait to go our family Cruise in 2025.
September 12, 2023
Reply from Hays Travel - Carly Brough
Thank you Sarah! this is lovely - you and your family are going to have an amazing time :) thank you so much for booking x
Carly Brough was amazing helped with…
Carly Brough was amazing helped with all my questions and booking just by chance I found her advertisement on Facebook and thanks to her I have now booked with my family for msc cruise
September 19, 2023
Reply from Hays Travel - Carly Brough
Thank you so much for this review Deb :) its going to be an amazing family cruise xx
Amazing always book with hays and Carly…
Amazing always book with hays and Carly was amazing so helpful and bubbly and cheery x
September 15, 2023
Reply from Hays Travel - Carly Brough
Thank you Lisa for your lovely review :) was a pleasure xx
Advisor very professional and…
Advisor very professional and experienced explained everything
August 10, 2023
Reply from Hays Travel - Carly Brough
Thank you so much for your review Michelle, it’s been a pleasure booking your holiday - you’re going to have an amazing time!
Amazing Service!
Booking with Carly was amazing and so easy and straight forward! Carly requested all the details of our requirements and within the hour had all the information and prices to match.
Within 2 hours my holiday was booked and confirmed. Nothing was too much trouble for Carly! Thank you for making the booking process so easy!
August 2, 2023
Reply from Hays Travel - Carly Brough
Thank you so much for this Luke - its going to be an amazing cruise for you and your family!
really helpful and informative
spoke to carly regarding an advertised cruise, having not been on a cruise before we had lots of questions which carly was happy to help with. we needed to check some accessibility requirements which carly enquired about for us and kept us updated. really helpful and didnt feel rushed in making a decision.
June 6, 2023
Reply from Hays Travel - Carly Brough
Thank you for such a lovely comment Mr Patchett, it was a pleasure arranging your cruise - Its going to be amazing!
Carly was friendly and gave a very…
Carly was friendly and gave a very efficient service, great prices too (better than jet 2 direct). Highly recommend
June 2, 2023
Reply from Hays Travel - Carly Brough
That’s amazing, thanks so much for this ☺️
Very friendly and so helpful and get bk…
Very friendly and so helpful and get bk to you quick with all the question I asked and helped with things I didn't even think about
May 17, 2023
Reply from Hays Travel - Carly Brough
Thank you so much Donna! ☺️
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