Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
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We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
I hadn’t booked through Hayes before but I would definitely use them again. Liam at the Carmarthen branch was quick and efficient. Brilliant service
Company replied
Great service all round, we were made to feel welcome and nothing was too much trouble as often these days your just a number but not with Caroline and here team thank you all in carmarthen branch
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
690 reviews
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Reply from Hays Travel - Carmarthen
Hi Mary,
Thank you for the lovely review, Have a great break away.
Thank You,
Lucy and The Hays Travel Carmarthen Team
Reply from Hays Travel - Carmarthen
Hi Mr Campbell,
Thank you for taking your time to write a kind review, we appreciate it. I'm glad we could help you get your holiday booked.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Couldn’t ask for better
Lucy the person I spoke to was excellent and explained everything about my booking and even went out of her way after work to deliver the paperwork 5star service
February 3, 2026
Reply from Hays Travel - Carmarthen
Hi,
Thank you so much for leaving me such a lovely review, I hope you have the best time.
Thank you,
Lucy and The Hays Travel Carmarthen team
Great customer service- all booked on…
Great customer service- all booked on the phone with ease.
February 8, 2026
Reply from Hays Travel - Carmarthen
Thank you for the lovely words Mr Lilly, it's always a pleasure speaking with you
Kindest regards, Ricardo
Liam was helpful
February 8, 2026
Reply from Hays Travel - Carmarthen
Hi Gary,
Thank you for writing your kind review, We are so glad you had such a positive experience in store with us :)
Kind Regards
Liam and the team at Hays Travel Carmarthen
Helen really helpful
Helen really helpful, she understood exactly what we needed
And will be at the end of the phone if we are unsure about anything.
February 6, 2026
Reply from Hays Travel - Carmarthen
Hi Jean Barry,
We appreciate you taking the time to leave your comments. We're so happy to hear that the assistance provided was helpful and that Helen understood your needs.
Kind regards
Hays Travel Carmarthen
Great service lovely lady helped us…
Great service lovely lady helped us from start to finish would highly recommend hays travel Carmarthen
February 1, 2026
Reply from Hays Travel - Carmarthen
Thank you Kay, for your kind review.we really appreciate the feedback
Kind Regards
Helen
Reply from Hays Travel - Carmarthen
Hi Paul ,
We appreciate you taking the time to leave us such a wonderful review, we are so happy booking was made easy and helpful for you.
Thanks
Lucy
Lucy was great
Lucy was very helpful and did everything she could to find out everything we asked
January 22, 2026
Reply from Hays Travel - Carmarthen
Thank you for your kind review we really appreciate the feedback,
Thanks so much
Lucy
always book with Margaret so helpful and efficient
very competitive and helpful and easy to deal with
January 24, 2026
Reply from Hays Travel - Carmarthen
thank you Charity , Margaret will always try her best for you ha ha . Helen
Reply from Hays Travel - Carmarthen
Hi Huw,
Thank you for your kind review, we are pleased you had a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Excellent local service
January 29, 2026
Reply from Hays Travel - Carmarthen
Thank you so much for sitting down with me yesterday Mrs Dyer, was lovely meeting you
Thank you for the lovely words,
Kind regards, Ricardo
Excellent
We received excellent advice and guidance from our Hays Travel advisor and booked our holiday as planned with bonus of free bus to/from our ship. Lucy was excellent.
January 29, 2026
Reply from Hays Travel - Carmarthen
Hi Jeffery,
Thank you so much for such a lovely review. I hope you have the best time onboard.
Thanks
Lucy
Enjoyable The staff were really helpful and I…
The staff were really helpful and I will continue to use Hays travel offices. It’s so nice to be able to talk to someone face to face.
January 29, 2026
Reply from Hays Travel - Carmarthen
Thank you for your kind review Karen , Helen and Ricky are always her to help with your travel needs
Knowledgable, efficient service
Helen from Hays Carmarthen made booking a holiday for my mums birthday an excellent experience. Efficient , knowledgable, mannerable and we had a lovely chat and laugh to top it off.
January 24, 2026
Reply from Hays Travel - Carmarthen
Thnak you for your kind review, allways here to help with anything big or small , thanks Helen
Reply from Hays Travel - Carmarthen
Hi Adrian,
Thank you for taking the time to write your kind review, we are glad you had such a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Great welcome and happy staff in…
Great welcome and happy staff in Carmarthen branch. Sion was absolutely amazing and professional at his job,
January 25, 2026
Reply from Hays Travel - Carmarthen
Hi Nick,
Thank you for taking the time to write a kind review, we appreciate it. I'm glad that we were able to help you find the perfect holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Having used hays two times before why…
Having used hays two times before why would I go anywhere else. They always go above and beyond to help. The team is always on hand and their customer service skills are top class.
January 25, 2026
Reply from Hays Travel - Carmarthen
Thank you both so much for your patience on the day, we got it across the line!
Was great getting to know you both and getting the holiday booked was the icing on the cake
Thank you again for the lovely review
Kind regards, Ricardo
Ricardo was great help explained…
Ricardo was great help explained everything in detail, made sure I had all the right documents and made sure I knew what was happening at every step. Great staff Great service :)
January 24, 2026
Reply from Hays Travel - Carmarthen
Thank you much for the great words, was a pleasure booking your dream ski holiday!
Thank you for taking the time to give such a lovely review, it's very much appreciated
Kind regards, Ricardo
Helen was very helpful
Helen was very helpful. Great service will definitely book again
January 23, 2026
Reply from Hays Travel - Carmarthen
thank you Christine, I'm sure you will have a great holiday, thanks Helen
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