Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
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We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
I hadn’t booked through Hayes before but I would definitely use them again. Liam at the Carmarthen branch was quick and efficient. Brilliant service
Company replied
Great service all round, we were made to feel welcome and nothing was too much trouble as often these days your just a number but not with Caroline and here team thank you all in carmarthen branch
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
690 reviews
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Helen was polite efficient and pleasant
January 22, 2026
Reply from Hays Travel - Carmarthen
Thank you for your kind review, always here to assist you , i'm sure you will have a great holiday. Helen
Caroline
Caroline was easy to talk to- understood our requirements - did her best to allay our concerns and took into account our special needs. Very friendly lady - she deserved 5 stars herself
The gentleman offered us coffee just before we left - this would have been good at the beginning
January 22, 2026
Reply from Hays Travel - Carmarthen
Hi Mrs Aggett,
We appreciate you sharing your booking experience. We're happy to hear that you found the service helpful and friendly, and that your needs were well understood. .
Kind Regards
Hays Travel Carmarthen
We received a very warm welcome
We received a very warm welcome, and offered a coffee each. Helen was extremely helpful and booked our holiday, and arranged special assistance and welfare taxi. Helen was so helpful, we really appreciated all that she did for us.
January 22, 2026
Reply from Hays Travel - Carmarthen
Hi Mrs Bale,
Thank you for your kind review we appreciate the feedback,
Kind Regards
Helen and Team
Excellent
Excellent, informative, patient service. When something not quite right, was put right immediately
January 21, 2026
Reply from Hays Travel - Carmarthen
Thank you both for sitting down with me to book an absolutely amazing bucket list holiday!
Was a pleasure meeting you and I very much appreciate the lovely review you've left,
Kindest regards, Ricardo
Excellent service
We had full attention from the Hays rep and excellent communication. Ricardo was friendly and polite and very professional. He exhausted all possibilities to make sure all our requests were fulfilled.
January 17, 2026
Reply from Hays Travel - Carmarthen
Thank you all for taking the time to sit down with me over the week, was an absolute pleasure!
And thank you for the kind review, I very much appreciate your lovely words,
Kindest regards, Ricardo
The staff were very pleasant and …
The staff were very pleasant and helpful, Sion guided us through every step of the way. We would certainly use Hays Travel again
January 1, 2026
Reply from Hays Travel - Carmarthen
Hi David,
Thank you for your lovely review. I'm glad we were able to find you a nice holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Nice friendly staff ,very helpful and…
Nice friendly staff ,very helpful and helpful with things you don’t understand
January 18, 2026
Reply from Hays Travel - Carmarthen
Hi John,
Thank you for taking the time to write a kind review, we appreciate it. I'm glad we were able to find you the perfect holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Helen went to extremes to make sure we…
Helen went to extremes to make sure we booked the trip that we wanted.When things get complicated, experience counts!We really appreciated the time and effort she put into making our dreams a reality! Looking forward to beginning our last major long haul journey and spending precious time with our grandchildren Down Under!
January 16, 2026
Reply from Hays Travel - Carmarthen
Hi Allyson,
We appreciate your kind words! It's wonderful to know that the trip booked met your expectations, even when things became a little complex. We're delighted to have helped make your travel dreams a reality!
Kind regards
Helen
Hays Travel Carmarthen
Really helpful and straightforward staff
January 15, 2026
Reply from Hays Travel - Carmarthen
Hi Simon thanks for the lovely review!
Happy to help
Thanks
Helen and team
Hays Travel Carmarthen
Friendly helpful staff in nice bright…
Friendly helpful staff in nice bright agency put together good tailor-made package.
January 14, 2026
Reply from Hays Travel - Carmarthen
Hi Susan,
Thanks so much for taking the time to leave a kind review, really happy to help book your amazing Holiday,
See you soon
Kind Regards
Caroline and Team
Hays Travel Carmarthen
Amazing Service!
I’d highly recommend hays travel Carmarthen. Sion was amazing, very helpful and very prompt. Booked my first holiday abroad, and it couldn’t have been better. Thank you Sion.
January 11, 2026
Reply from Hays Travel - Carmarthen
Hi Scott,
Thank you very much for taking the time to write a kind review, we appreciate it. I'm glad we could help you find the perfect holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Caroline was friendly and very helpful…
Caroline was friendly and very helpful during my visit to the store.
January 11, 2026
Reply from Hays Travel - Carmarthen
Hi Eleri thank you for taking the time to leave your kind feedback we really appreciate it,
Kind Regards
Caroline
Professional
Being able to speak to a knowledgeable and professional person face to face about your holiday purchase.
January 11, 2026
Reply from Hays Travel - Carmarthen
Hi Andrew, I am really happy to hear that you value the expertise and professionalism of myself and the branch that really means a lot to us, thank you so much for trusting my branch with your holiday purchase. And thank you for your positive feedback!
Kindest Regards
Caroline and all the team at Hays Travel Carmarthen
Helen help find perfect location for my…
Helen help find perfect location for my Christmas get away
January 11, 2026
Reply from Hays Travel - Carmarthen
Hi Simon,
You came to the best. Thanks for my lovely review.
Helen
Liam was very helpful and explained…
Liam was very helpful and explained everything in detail
January 8, 2026
Reply from Hays Travel - Carmarthen
Hi there,
Thank you for taking the time to write your kind review, we are glad you had a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Exceptional service from Caroline .
Exceptional service from Caroline .
Went above and beyond to find the best deal.
Highly recommend this company !
January 7, 2026
Reply from Hays Travel - Carmarthen
Hi Nicola, Thank you for the lovely review and feedback. I am so glad we managed to get you a great deal.
Speak soon
Thanks
Caroline
Copy of email sent to Customer…
Copy of email sent to Customer Service:-
I am writing to express our sincere gratitude following our appointment with you yesterday, 3rd January 2026. We were fortunate to be assisted by Sion, who was exceptionally attentive, friendly, informative, professional, and patient throughout our discussion. (Including an internet outage halfway through the booking procedure, necessitating a complete rebook.)
Thanks to Sion’s diligence and genuine interest in understanding our needs, we have booked a cruise costing nearly £14,000. This marks the second time we have used your agency, and Hays Travel has firmly established itself as our go-to destination for organising all our trips and holidays.
We are extremely impressed by the level of service we received and are very grateful to Sion and the entire team at Hayes Travel, Carmarthen. We eagerly look forward to our upcoming holiday and to continuing our relationship with you in the future.
January 4, 2026
Reply from Hays Travel - Carmarthen
Hi Mr Evans,
Thank you for taking your time to write a kind review, we appreciate it. I'm glad we were able to help you find a perfect cruise.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Quick straight forward knew his way…
Quick straight forward knew his way around booking our holiday.
January 4, 2026
Reply from Hays Travel - Carmarthen
Hi Mr and Mrs Horsewell,
Thank you for taking the time to write your kind review, we are glad you had a positive experience in store with us and booked a holiday to look forward to.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Friendly and very helpful with a smile…
Friendly and very helpful with a smile 😃 most definitely be coming back
January 3, 2026
Reply from Hays Travel - Carmarthen
Thank you Catherine, always here to help with a friendly face. Helen
Reply from Hays Travel - Carmarthen
Thank you for the lovely words Mr Price, it was a pleasure finding you the best cabin available! Kindest regards, Ricardo
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