Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
Company replied
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See what reviewers are saying
We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
I hadn’t booked through Hayes before but I would definitely use them again. Liam at the Carmarthen branch was quick and efficient. Brilliant service
Company replied
Great service all round, we were made to feel welcome and nothing was too much trouble as often these days your just a number but not with Caroline and here team thank you all in carmarthen branch
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
690 reviews
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friendly approachable
friendly approachable, and was so quick to get back to me with options for our holiday. Will definitely be back In the new year for help to book our next break. Thank you so much Ricardo!!
December 20, 2025
Reply from Hays Travel - Carmarthen
Thank you so much for your lovely words Mrs Morgan, glad we found what you were looking for. Looking forward to booking your next adventure! Kind regards, Ricardo
Reply from Hays Travel - Carmarthen
Thank you Mr Dorset-Jones
We always appreciate your positive feedback, and we're glad that you were happy we found what you we're looking for
I have booked several holidays at Hays…
I have booked several holidays at Hays and Liam has always been so helpful and pleasant
December 4, 2025
Reply from Hays Travel - Carmarthen
Hi Sian,
Thank you for taking the time to write your kind review, We are glad you always have a good experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Friendly and efficient member of staff…
Friendly and efficient member of staff conversing in Welsh
December 10, 2025
Reply from Hays Travel - Carmarthen
Hi Jane,
Thank you for taking the time to write a kind review, we appreciate it. I'm glad we could help you book your cruise.
Diolch,
Sion and the team at Hays Travel Carmarthen
Helpful staff.
November 28, 2025
Reply from Hays Travel - Carmarthen
Hi Brian,
Thank you for your kind review, we are glad you had such a positive experience with us in store.
Kind Regards
Liam and the team at Hays Travel Carmarthen
The usual friendly welcome from Helen…
The usual friendly welcome from Helen and just so easy with no hassle
November 23, 2025
Reply from Hays Travel - Carmarthen
thank you Michelle, hope you have a great holiday. Helen
Liam was very attentive and friendly
Liam was very attentive and friendly. He listened and took his time to search for what we wanted.
Caroline also sorted a few queries out for us. She knows us from old and knew I had medical issues and therefore prompted Liam to add on the necessary details. Looking forward to our holiday. Thank you.
November 26, 2025
Reply from Hays Travel - Carmarthen
Hello Julie and Martin,
Thank you for taking the time to write your kind words.
We are so pleased you had such a positive experience in store with us.
Kind Regards
Liam, Caroline and the team at Hays Travel Carmarthen
A young man called Sion did my booking…
A young man called Sion did my booking for me.
He was extremely helpful, polite and pleasant. The transaction was completed quickly and without fuss.
November 14, 2025
Reply from Hays Travel - Carmarthen
Hi Linda,
Thank you for your kind words and taking the time to write a review. We really appreciate it.
Kind regards,
Sion and the team at Hays Travel Carmarthen
It’s always a pleasure to pop into the…
It’s always a pleasure to pop into the shop everyone is so friendly and helpful
November 11, 2025
Reply from Hays Travel - Carmarthen
thanks you, were are always here to help and advise, Ricky
Excellent service as usual from Liam
Excellent service as usual from Liam, Carmarthen branch
November 7, 2025
Reply from Hays Travel - Carmarthen
Hi John,
Thank you for taking the time to write your kind review, we are glad you experienced excellent service with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Friendly and helpful
Sion was helpful, listened to our requirements and made the whole process easy. He was so helpful we booked two trips at the same time!
November 1, 2025
Reply from Hays Travel - Carmarthen
Hi Delyth,
Thank you for taking the time to write a kind review, we appreciate it. I'm glad we were able to help you find the perfect holidays.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Cruise
Went into branch to enquire about booking our first cruise . Liam dealt with us . He was very helpful and friendly and knowledgeable. He was very understanding on what our requirements were ,and made the booking effortless. Would definitely recommend Carmarthen branch .
November 1, 2025
Reply from Hays Travel - Carmarthen
Hi,
Thank you for taking the time to write your kind review, we are glad you had such a positive experience in store with us, If you require any assistance don't hesitate to get in touch.
Kind Regards
Liam and the team at Hays Travel Carmarthen
we felt very at ease in the shop
we felt very at ease in the shop, service was good and very informative.
October 21, 2025
Reply from Hays Travel - Carmarthen
Thank you so much for you kind review we really appreciate the feedback,
Many Thanks
Caroline and Team :)
Reply from Hays Travel - Carmarthen
Hi Carol,
Thank you for taking the time to write your kind review, we are so glad you had a positive experience in store with us and you found us to be friendly and helpful.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Carmarthen branch was fabulous and the…
Carmarthen branch was fabulous and the gentleman that served us was so helpful and went out of his way to get us a holiday that we booked .
October 26, 2025
Reply from Hays Travel - Carmarthen
Hi Elizabeth,
Thank you for taking the time to write your kind review, We are glad you had such a positive experience in store with us and walked out with a lovely holiday to look forward to.
Kind Regards
Liam and the Team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Thank you Linda for you lovely review we appreciate the feedback,
Regards
Caroline and Team
Everything done for me from choosing…
Everything done for me from choosing the holiday to printing my boarding passes, printed receipts for the whole transaction. Kim was very helpful throughout
October 24, 2025
Reply from Hays Travel - Carmarthen
Good Afternoon Barbara,
Thankyou so much for a lovely review, I hope you have a fantastic holiday.
Thanks Kim and all the team at Hays Travel Carmarthen
Excellent service
Excellent service. Delivered exactly what we wanted. Very pleasant and polite staff
October 18, 2025
Reply from Hays Travel - Carmarthen
Thank you so much for your lovely review we really appreciate the feedback,
Kind Regards
Caroline and Team
Reply from Hays Travel - Carmarthen
Hello Dr Canton,
Thank you for taking the time to write your kind review, we are glad you had a positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Med cruise book with Hays Travel
Booking all done professionally. We got what we wanted and happy with price.
October 16, 2025
Reply from Hays Travel - Carmarthen
Hi Eirwen,
Thank you for taking the time to write a nice review, we appreciate it. I'm glad we could help you find exactly what you were looking for.
Kind regards,
Sion and the team at Hays Travel Carmarthen
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