We booked our holiday through Megan last year and she walked us through the process again this year. She was super helpful, provided us with different options and made the whole process very simple an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shannon was very helpful & explained every detail of our cruise. She compared different dates for us, nothing was any trouble. We have booked with Hays twice before. It's always a great experience wit... See more
Company replied
Shannon was excellent as she sorted our holiday out for us, she was very efficient asking questions we hadn't thought about. With a lot of searching she found us an excellent holiday in Salou. Thank y... See more
Company replied
I had an incredible experience dealing with Megan! She took all the stress out of planning our trip to USA. Every detail—from our flight connections to hotel and car hire—was handled seamlessly.I won'... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
868 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very informative and friendly
September 5, 2025
Reply from Hays Travel - Carrickfergus
Thank You - Kelsey
2026 holiday
Wanted to book 2026 holiday off the back of this year’s holiday. We knew where we wanted to go and do and Kelsey made it happen. First class job as ever. All our holidays are booked through Hays Travel and they never disappoint.
September 10, 2025
Reply from Hays Travel - Carrickfergus
Thank you so much for your lovely feedback, I will pass this on to Kelsey-Megan :)
Excellent service and helpful.
August 30, 2025
Reply from Hays Travel - Carrickfergus
Thank you very much Kim
Kelsey was pleasant extremely helpful…
Kelsey was pleasant extremely helpful and professional
September 7, 2025
Reply from Hays Travel - Carrickfergus
Thank you very much! Kelsey
Shannon was wonderful and really…
Shannon was wonderful and really helpful definitely recommend her to help book a holiday
September 7, 2025
Reply from Hays Travel - Carrickfergus
This is lovely to hear that the service Shannon provided was 5* I will pass this onto Shannon. Kelsey Store Manager
Megan who booked my trip was very…
Megan who booked my trip was very polite and helpful, very good at her job and knowledgeable
I will definitely go back to her next time for my next trip
September 4, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your lovely comments on the service Megan provided. I will pass this onto Megan. Kelsey Store Manager
Very helpful and friendly member of…
Very helpful and friendly member of staff who booked my trip to Scotland.
September 3, 2025
Reply from Hays Travel - Carrickfergus
Thank you very much, It was a pleasure - Kelsey
Reply from Hays Travel - Carrickfergus
Thank you Kim
Staff really helpful and find you the…
Staff really helpful and find you the perfect holiday
August 31, 2025
Reply from Hays Travel - Carrickfergus
Thank you Shannon
I booked my first cruise with Megan at…
I booked my first cruise with Megan at Hays Travel in Carrickfergus. Megan was very knowledgeable and very patient. After the first initial quote I asked for a few changes and she was more than happy to help and provide me with updated prices. She talked me through the process, next steps etc and reassured me that I could call upon her for anything I need. Big thanks to Megan for being so lovely.
August 30, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Megan's service. I will ensure your kind feedback is passed onto Megan - Shannon
Would recommend
The agent we dealt with was very knowledgeable, helpful and pleasant.
August 24, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback - Shannon
The knowledge and the time spent going through everything
Every time we have booked with hays travel in Carrickfergus we have had first class service we booked with Kim and she couldn't do enough to check the places we had seen nothing was a bother to her she was very professional and her knowledge was great would always book through hays
August 25, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback, I will be sure to pass this on to Kim-Megan :)
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback it is our pleasure - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the service you received - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback - Shannon
There you go as quick as that!
Asked for the holiday that we wanted.Done and booked in 10 minutes there you go.
August 20, 2025
Reply from Hays Travel - Carrickfergus
I am glad the service you received with quick and efficient by Megan. I will ensure your kind feedback is passed onto Megan. - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on Megan's service - Shannon
Kelsey was brilliant and sorted us out …
Kelsey was brilliant and sorted us out with a great holiday, can’t thank her enough. Will definitely be back soon for our next holiday.👍
August 9, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Kelsey - Shannon
Friendly and professional
Over the last few years and few trips we have got to know all the staff in Carrickfergus...and now will not go anywhere else. They are friendly, professional and pleasant and a joy to book with.
July 31, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on the team we appreciate it and it is our pleasure helping with your next holiday plans - Shannon
Megan
Megan, the assistant was very helpful and was able to answer all our questions. We ended up booking a cruise and look forward to going
August 7, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Megan's service - Shannon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.