We booked our holiday through Megan last year and she walked us through the process again this year. She was super helpful, provided us with different options and made the whole process very simple an... See more
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Shannon was very helpful & explained every detail of our cruise. She compared different dates for us, nothing was any trouble. We have booked with Hays twice before. It's always a great experience wit... See more
Company replied
Shannon was excellent as she sorted our holiday out for us, she was very efficient asking questions we hadn't thought about. With a lot of searching she found us an excellent holiday in Salou. Thank y... See more
Company replied
I had an incredible experience dealing with Megan! She took all the stress out of planning our trip to USA. Every detail—from our flight connections to hotel and car hire—was handled seamlessly.I won'... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
868 reviews
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I don't go anywhere else to book my…
I don't go anywhere else to book my holidays.the girls in Carrickfergus are so friendly, professional and go the extra mile for you. I booked a bucket list holiday to cruise alaska and rocky mountaineer for my birthday in may this year.They informed the powers that be. I was given cakes drinks and upgrades on my unforgettable trip. My usually go to girls are Shannon and kelsey
Thank you x
October 24, 2025
Reply from Hays Travel - Carrickfergus
Thank you for lovely feedback on the service provided by myself and Kelsey.
I will ensure that I pass on your kind feedback to Kelsey too - Shannon
Good experience
Good experience, girls found exactly what we were looking for and answered all our questions
October 14, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback!
Reply from Hays Travel - Carrickfergus
Thank you - Kelsey
Straightforward process for booking
Straightforward process for booking. Got speaking to a “real person” in Northern Ireland in local branch
She didn’t waste my time making me wait. Instead took relevant details and followed up later with phone call to request anything else needed.
October 7, 2025
Reply from Hays Travel - Carrickfergus
Thank you for choosing Hays Travel Carrickfergus, We hope to see you soon Kelsey
Kelsey was very knowledgeable and…
Kelsey was very knowledgeable and helpful and made booking my trip very east
October 5, 2025
Reply from Hays Travel - Carrickfergus
Thank you, it was a pleasure Kelsey
Your member of staff was very helpful…
Your member of staff was very helpful in honest advice given about weather in Tunisia during March. On taking this advice on i decided to book for Egypt instead. ( hate the idea of not being guaranteed sunny weather).
Signed...sunseeker
September 28, 2025
Reply from Hays Travel - Carrickfergus
It was a pleasure! Hope to see you soon
Friendly and professional service
October 4, 2025
Reply from Hays Travel - Carrickfergus
Thank you very much
Reply from Hays Travel - Carrickfergus
Thank you very much
Fantastic Service - Hays Travel Carrickfergus
Seeing the posts from facebook to messenger to email confirmation. How fantastic this service was from Shannon! Multiple quotes back and forward, nothing was to much bother to Shannon. For me it was a simple process when i cant get down to the shop or even take phone call until after 4pm due to work. We have booked with the Carrickfergus branch before and will again. Thank you very much Shannon!
October 1, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on my service. It was my pleasure being able to get your next holiday planned & booked - Shannon
Hays Carrickfergus
Fantastic service from Carrickfergus branch. Truly professional throughout the booking experience. A smooth process.
September 30, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the service provided - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your feedback on the service. I will be in touch to discuss your feedback in further detail - Shannon
The team at hays Carrick
The team at hays Carrick, Shannon,Kelsey, Megan and everyone else are amazing, very friendly and welcoming and knows excatly what I want in a holiday.
September 23, 2025
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on the team in-store. It is our pleasure to help plan your next holiday - Shannon
Very smooth booking process
Very smooth booking process
Very informative
Great service
Lovely friendly staff
September 21, 2025
Reply from Hays Travel - Carrickfergus
Thank you very much for taking the time for such nice feedback
Fantastic branch
I was able to call into my local store, provide the details of the holiday we were seeking to book and then be emailed with the results.
I was then able to phone the store and make the booking over the phone. Staff within the Carrickfergus branch are always pleasant, friendly, helpful and professional.
September 16, 2025
Reply from Hays Travel - Carrickfergus
Thank you for taking the time to write this lovely review on the service Kim provided. I will be sure to pass this on. Thank you for booking with us again here at Hays Travel Carrickfergus Kelsey Store Manager
I’ll definitely be back
Shannon was so helpful in finding me a holiday. Nothing was too much trouble and she was so kind and courteous. Thanks for everything . I’ll definitely be back
September 21, 2025
Reply from Hays Travel - Carrickfergus
Thank you very much - Shannon
Staff is always helpful and very good…
Staff is always helpful and very good at answering queries
September 12, 2025
Reply from Hays Travel - Carrickfergus
Thank you! Kim
Great service and very friendly staff
September 10, 2025
Reply from Hays Travel - Carrickfergus
Thank you so much Kelsey
1st class professional service as…
1st class professional service as always. Clear precise instructions.
September 9, 2025
Reply from Hays Travel - Carrickfergus
Thank you very much Shannon
As always brilliant
As always brilliant, Megan, Martina & Kelsey are always so helpful.
September 16, 2025
Reply from Hays Travel - Carrickfergus
Thanks so much & thank you for the treats - Kelsey
Holiday booking
Very professional and informative and arranged my holiday for me and my partner
September 7, 2025
Reply from Hays Travel - Carrickfergus
I am glad to have arranged your next holiday. I hope you and your partner have a fantastic time - Kelsey
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