Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... See more
Company replied
Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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See what reviewers are saying
Made to feel welcomed the second we walked in. The process was tailored to us to suit our needs with no fuss. Very helpful and felt at ease booking our holiday. The girl that sorted us is amazing at w... See more
Company replied
This company is always very helpful and always go above and beyond to get us the perfect holiday. Booking process is smooth and staff are very helpful.
Company replied
My friend and I were booking a cruise for a group 5Oh holiday next year. Laura was extremely helpful and friendly . She explained everything in detail. My friend and I will both require assistance on... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1K reviews
Asks customers to review
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Was very helpful and understood my…
Was very helpful and understood my needs. Have always had good service
August 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything good from start to finish.
August 16, 2026
Reply from Hays Travel - Castle Court
David ,
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us.
Kind Regards
Hays Travel Castle Court
Cruise holiday booked :-)
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thanks for your help Geraldine :-)
August 17, 2026
Reply from Hays Travel - Castle Court
Ciaran,
Thank you for your wonderful review! We are so pleased to hear that our team was able to provide such a helpful and informative experience for your first cruise. We hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
This company is always very helpful and…
This company is always very helpful and always go above and beyond to get us the perfect holiday. Booking process is smooth and staff are very helpful.
August 19, 2026
Reply from Hays Travel - Castle Court
Deirdre Moylan,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you find our team helpful and our booking process smooth. We always strive to go above and beyond for our customers.
Kind Regards
Hays Travel Castle Court
Made to feel welcomed the second we…
Made to feel welcomed the second we walked in. The process was tailored to us to suit our needs with no fuss. Very helpful and felt at ease booking our holiday. The girl that sorted us is amazing at what she does and I would recommend going to her to anyone. Il be there again to book.
August 21, 2026
Reply from Hays Travel - Castle Court
Lara,
Thank you for your wonderful feedback! We are so pleased to hear that you felt welcomed and at ease, and that the process was tailored to your needs. We look forward to seeing you again soon.
Kind Regards
Hays Travel Castle Court
The service was exceptional maria was…
The service was exceptional maria was so friendly and professional and made the whole process easy for us
August 23, 2026
Reply from Hays Travel - Castle Court
Evelyn Green,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided such friendly and professional service, making your experience an easy one.
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Christine,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be nice and very helpful. We truly appreciate your kind comments.
Kind Regards
Hays Travel Castle Court
Brilliant
I tortured poor Josh so many times and he was very patient and helped me so much would definitely recommend lol
August 11, 2026
Reply from Hays Travel - Castle Court
erin,
Thank you for your wonderful review! We are so pleased to hear that our colleague was very patient and helpful, making your experience with us so positive.
Kind Regards
Hays Travel
Siobhan
Booking made easy as usual… cannot…
Booking made easy as usual… cannot complain about the standards of hays travel.
Megan (castle court) made the whole process so smooth and easy.
August 17, 2026
Reply from Hays Travel - Castle Court
Hi Louise,
Thank you for your wonderful feedback!
We are so pleased to hear that the booking process was smooth and easy for you and we hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
We always book with hays because the…
We always book with hays because the staff are ever so friendly and very helpful 👍🏻
August 16, 2026
Reply from Hays Travel - Castle Court
Thank you for your wonderful feedback, Stephen! We are so pleased to hear that our staff are friendly and helpful, and we truly appreciate your continued loyalty.
Kind Regards
Hays Travel Castle Court - Megan
Reply from Hays Travel - Castle Court
Hi Paul,
Thank you very much for your kind review. We hope you have a lovely trip.
Kind regards,
Hays Travel Castle Court - Megan
The travel agent we booked with went…
The travel agent we booked with went above & beyond very professional potile helpful & lots of knowledgeable on the trip we wanted to book, lovely to experience such good customer service 🌟
August 14, 2026
Reply from Hays Travel - Castle Court
Ssingleton Mo,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our travel agent. It's fantastic to know that their professionalism and knowledge made your booking experience so enjoyable. We always strive to provide excellent customer service.
Kind Regards
Hays Travel Castle Court
I have always booked with Hays travel…
I have always booked with Hays travel because they're very efficient and professional in the way they handle things for your holiday
August 12, 2026
Reply from Hays Travel - Castle Court
Kieran,
Thank you for your wonderful feedback! We are so pleased to hear that you always choose us because of our efficient and professional service in handling your holiday arrangements.
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Hi Sarah,
Thank you for your 5-star review. Your kind words are greatly appreciated and we hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
Laura was extremely helpful
My friend and I were booking a cruise for a group 5Oh holiday next year. Laura was extremely helpful and friendly . She explained everything in detail. My friend and I will both require assistance on the cruise and Laura ensured it was noted on our booking and what it entailed. We are traveling as a group of 4 , Laura managed to get us two balcony rooms beside each other ,My friend and I were both very happy with our experience as we had been to another travel agent previously for a 2nd quote and they were not as helpful or friendly. Laura was very knowledgeable and was able to answer all our questions.She has given us her contact details if we require any further assistance. The overall experience was seamless. Thank you Laura
August 7, 2026
Reply from Hays Travel - Castle Court
Hi Seaneen,
Thank you for sharing your wonderful experience! We are so pleased to hear that you received such helpful and friendly service. We truly appreciate your kind words and we hope you all have an amazing time on your cruise!
Kind Regards
Hays Travel Castle Court
Friendly and professional I rang s…
I rang to make a deposit on a Rory's travel trip and the guy I spoke to couldn't have been more helpful.
August 6, 2026
Reply from Hays Travel - Castle Court
We're so happy to hear that our team provided such helpful service for your Rory's travel trip deposit! We appreciate your kind words.
Kind Regards
Laura - Hays Travel Castlecourt
I had a great experience as Josh in…
I had a great experience as Josh in Belfast Castle Court store is a great travel agent and nothing is a bother to him, so polite and helpful and full of information, he's a credit to hays travel
August 4, 2026
Reply from Hays Travel - Castle Court
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you found our team member to be so helpful and full of information. We truly appreciate your kind words.
Kind Regards
Laura
Went in to book Holidsy and Maria was…
Went in to book Holidsy and Maria was very helpful ☺️ always gors out off her way
August 4, 2026
Reply from Hays Travel - Castle Court
David Johnston,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and went above and beyond to assist you with your holiday booking. We truly appreciate your kind words.
Kind Regards
Hays Travel
Siobhan
The staff where Absolutely amazing,
The staff where Absolutely amazing,
I called in told them what I seen and wanted and within 20 minutes my holiday was booked & payed, I had i slight issue with the booking afterwards, went back explained the situation and just like that it was all sorted, I would definitely recommend anyone to go and speak with the girls they where great helping me with everything 😊
August 2, 2026
Reply from Hays Travel - Castle Court
Craig,
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you efficiently and resolve your booking issue so quickly. We truly appreciate your recommendation.
Kind Regards
Hays Travel Castlecourt
Great Advice and Excellent Service
From initially enquiring with Megan on a bespoke holiday plan in Hays Castle Court through to confirming our booking, the service and advice has been A1. Megan was especially helpful and her knowledge helped me make up my mind, particularly with regards to the final choice of destination.
July 31, 2026
Reply from Hays Travel - Castle Court
Thank you John, for your wonderful review! We are so pleased to hear that our team provided such excellent service and made your booking experience easy. We appreciate your kind words and look forward to assisting you with future travel plans.
Kind Regards
Laura Hays Travel Castlecourt
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