Just everything was taking care of. And explained. The staff member Maria. Couldn't do anything more. So we ended booking two holidays. The next one. 12 October. For 6 people. Thank you
Company replied
Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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See what reviewers are saying
Fantastic not the first time I’ve booked with Megan .Have never been on a cruise before Megan explained everything right down to helping me pick my cabin .Going solo I was a bit nervous but Megan put... See more
Company replied
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... See more
Company replied
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1K reviews
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Hays Travel
Have booked a few holidays with Hays and as always a first class service provide
June 23, 2026
Reply from Hays Travel - Castle Court
Thank you for your kind words. We are so pleased you received first-class service.
Kind Regards
Laura
Was brilliant from start to finish…
Was brilliant from start to finish staff was excellent couden do enough 👏
June 20, 2026
Reply from Hays Travel - Castle Court
Thank you for your kind comments Margaret
Siobhan
Reply from Hays Travel - Castle Court
Gerard,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel
Siobhan
My experience booking with hays travel…
My experience booking with hays travel was good friendly ☺️
June 18, 2026
Reply from Hays Travel - Castle Court
We are so pleased you had a good experience with us. Thank you for your kind words!
Kind Regards
Laura - Hays Travel
Megan in the castle court store was…
Megan in the castle court store was just incredible she listened to my request and fulfilled it effortlessly sorted me out with a last minute deal very happy
June 13, 2026
Reply from Hays Travel - Castle Court
Danielle,
We are so happy to hear that Megan provided such excellent service and effortlessly sorted out a last-minute deal for you. Thank you for sharing your positive experience!
Kind Regards
Hays Travel
Siobhan
Staff very helpfull and inforamtive
June 4, 2026
Reply from Hays Travel - Castle Court
Margaret,
We appreciate your kind words.
Kind Regards
Hays Travel
The staff was very friendly in the shop…
The staff was very friendly in the shop in Belfast they helped me out quite a lot thank you Hayes travel are very good they help me out in Southampton and Belfast very good they're very good agent to go to
May 31, 2026
Reply from Hays Travel - Castle Court
David,
We're so glad to hear our teams in Belfast and Southampton provided such helpful service. Thank you for your wonderful feedback!
Kind Regards
Laura
Reply from Hays Travel - Castle Court
Georgina,
We are so pleased our team provided excellent service. Thank you for your kind words.
Kind Regards
Hays Travel
Siobhan
Maria helped me book the holiday
Maria helped me book the holiday. Nothing was too much bother for her . She went above and beyond
June 5, 2026
Reply from Hays Travel - Castle Court
Thank you for your kind words, Ann. We hope you have a lovely holiday!
Kind Regards
Hays Travel Castle Court
They were very helpful from i went in…
They were very helpful from i went in even had to phone them to change the policy and they were great
May 29, 2026
Reply from Hays Travel - Castle Court
We are so pleased to hear we could assist you effectively, Jacqueline. Thank you for your kind words!
Kind Regards
Hays Travel Castle Court
Clodagh the agent who I was in contact…
Clodagh the agent who I was in contact with was brilliant. From my initial comment on a Facebook post (Castle Court Belfast) she contacted me straight away to answer my query. I asked for different, duration and flights. Nothing was to much trouble. When I decided to book Clodagh arranged a time to call me and book my holiday. Great straightforward process and all explained by Clodagh.
June 7, 2026
Reply from Hays Travel - Castle Court
Thank you for sharing your wonderful experience, Jeannette! We are so pleased to hear Clodagh provided such excellent service, making your booking process straightforward and enjoyable. We appreciate your kind words.
Kind Regards
Hays Travel Castle Court
Geraldine was very knowledgeable about…
Geraldine was very knowledgeable about the iteniary and explained everything in a very professional manner.
June 6, 2026
Reply from Hays Travel - Castle Court
Thank you for your kind comments, Patrick! We hope you have a wonderful trip.
Kind Regards
Hays Travel Castle Court
City break
I booked a 4night city break and Clodagh at the castlecourt branch was very helpful and got me a great hotel and flights for my budget.
June 6, 2026
Reply from Hays Travel - Castle Court
Thank you for your kind words! We hope you have a lovely city break, Lila.
Kind Regards
Hays Travel Castle Court
My experience when booking my holiday…
My experience when booking my holiday was as always very good Chloe was the assistant was excellent and so helpful in booking my holiday I wouldn’t book with any other company.
May 28, 2026
Reply from Hays Travel - Castle Court
We're so glad to hear you had such a positive booking experience, John! We appreciate your kind words and loyalty. Thank you for choosing us.
Kind Regards
Hays Travel Castle Court
Maria and Chloe were very prompt in…
Maria and Chloe were very prompt in answering all my questions very professional would not hesitate in recommending Hays
June 2, 2026
Reply from Hays Travel - Castle Court
Thank you for your kind words, Lilian! We are delighted to hear Chloe and Maria provided excellent service.
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
We appreciate your kind words! Thank you for your review.
Kind Regards
Laura
I’m always delighted with the service…Hays, the holiday magicians
I’m always delighted with the service that I receive from Hay’s travel Castlecourt Belfast. The staff are always extremely friendly, knowledgeable and helpful. No problems too great, variety offered is always exceptional, The whole process is seamless and easy!
June 3, 2026
Reply from Hays Travel - Castle Court
Mr Irvine,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent service from our team. We appreciate your kind words.
Kind Regards
Hays Travel Castle Court
Staff...😁😁
June 3, 2026
Reply from Hays Travel - Castle Court
Thank you Patrick for the kind review.
Regards Laura
Staff member really helpful and…
Staff member really helpful and friendly.She made the whole process easy
June 2, 2026
Reply from Hays Travel - Castle Court
Mrs Kealey,
We're so glad to hear this! Thank you for your kind words.
Kind Regards
Hays Travel
Siobhan
Hurghada Booking
Siobhan dealt with our enquiry and booking with great ease and efficiency. We had no problems whatsoever. Highly recommended.
June 2, 2026
Reply from Hays Travel - Castle Court
Thank you Peter
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