Just everything was taking care of. And explained. The staff member Maria. Couldn't do anything more. So we ended booking two holidays. The next one. 12 October. For 6 people. Thank you
Company replied
Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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See what reviewers are saying
Fantastic not the first time I’ve booked with Megan .Have never been on a cruise before Megan explained everything right down to helping me pick my cabin .Going solo I was a bit nervous but Megan put... See more
Company replied
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... See more
Company replied
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1K reviews
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The booking was painless.
The booking was painless.. Geraldine was helpful and professional, took her time and explained everything in a very friendly manner..
Booking a holiday or a break is never easy however Geraldine simplified everything and took the worry from us…
July 26, 2026
Reply from Hays Travel - Castle Court
Yvonne Keenan,
Thank you for your wonderful review! We are so pleased to hear that our team member provided such excellent service and made your booking experience stress-free. We appreciate your kind words.
Kind Regards
Hays Travel CastleCourt
I was trying to book for 15 people on…
I was trying to book for 15 people on my own and was getting know where. After speaking to Maria and siobhán everything went smoothly and we had it all sorted in a few days. Can't recommend enough
July 26, 2026
Reply from Hays Travel - Castle Court
Brian,
We're so glad we could help you with your booking for 15 people! It's wonderful to hear everything went smoothly and was sorted quickly. We appreciate your kind words.
Kind Regards
Hays Travel CastleCourt
Canaries
My first time with Hays. Laura was so helpful and mindful of all my family’s needs for the travel. Hopefully all will go well.
Thank you
H
July 25, 2026
Reply from Hays Travel - Castle Court
Hana,
We're so happy to hear about your positive first experience with us and that our colleague was helpful with your family's travel needs. We appreciate your kind words!
Kind Regards
Hays Travel
Siobhan
Was talking to Clodagh who was able to…
Was talking to Clodagh who was able to ring me back and follow up on questions I had.
July 11, 2026
Reply from Hays Travel - Castle Court
Lisa Gahan,
We're delighted to hear that we were able to assist you and follow up on all your questions. Thank you for your positive feedback!
Kind Regards
Hays Travel
Siobhan
Holiday …
Yous have got the most pleasant member of staff ever Megan in castle court,she goes above and beyond for her customers x
July 19, 2026
Reply from Hays Travel - Castle Court
Nicola,
Thank you for your wonderful review! We are so pleased to hear that a member of our team went above and beyond for you. We appreciate your kind words.
Kind Regards
Hays Travel Castle Court
The whole experience was 100 per cent
The whole experience was 100 per cent, the young lady went through everything in fine detail, she sold the holiday to us,left confident we made the right choice
July 16, 2026
Reply from Hays Travel - Castle Court
Richard,
Thank you for your wonderful feedback! We are so pleased to hear that you felt confident and made the right choice for your holiday.
Kind Regards
Laura Hays Travel Castlecourt
Orient trip
This is the trip of a lifetime for me and very personal. Thanks to Hays for their help and guidance.
July 12, 2026
Reply from Hays Travel - Castle Court
Moira,
Thank you for your wonderful feedback! We are so pleased to hear that we could help you with such a personal and important trip. We wish you an amazing experience!
Kind Regards
Laura
Super staff!
The lady I spoke with on the phone was so friendly and genuine we had a lovely conversation and she made the booking so smooth and quick. She's a credit to the store! I'm sorry I cannot remember her name to give her a mention.
July 13, 2026
Reply from Hays Travel - Castle Court
Thank you so much for your lovely review, Cara! We hope you have a fab trip and we will be sure to share your kind words with Geraldine.
Kind Regards
Hays Travel Castle Court
Extremely helpful and efficient
Extremely helpful and efficient! Staff are very kind! Shout out to Geraldine - 10/10 💖 I only book with Hays!
July 12, 2026
Reply from Hays Travel - Castle Court
Thank you so much for your wonderful feedback, Zara. We truly appreciate your loyalty and hope you have a lovely trip!
Kind Regards
Hays Travel Castle Court
Laura was very helpful lovely person…
Laura was very helpful lovely person very reasonable
July 10, 2026
Reply from Hays Travel - Castle Court
John,
Thank you so much for your wonderful review! We are so pleased to hear that our team member Laura was helpful and lovely.
Kind Regards
Hays Travel Castlecourt
My friend and I always use Hays travel
My friend and I always use Hays travel. Simply staff are helpful friendly polite and professional nothing is to much for them . Laura looked after us so well. Laura had great patience with us to be honest my friend talks to much lol. So tyvm Laura from the happy pensioners
July 9, 2026
Reply from Hays Travel - Castle Court
Geraldine,
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides such a positive experience. It's fantastic to know that Laura was so helpful and patient. We truly appreciate your kind words!
Kind Regards
Hays Travel Castlecourt
SIOBHAN WAS SUPER EFFICIENT AND…
SIOBHAN WAS SUPER EFFICIENT AND SUPPLIED A GREAT SERVICE
July 7, 2026
Reply from Hays Travel - Castle Court
Karenlee kidd,
Thank you for your wonderful 5-star review! Your feedback is greatly appreciated.
Kind Regards
Hays Travel
Siobhan
Reply from Hays Travel - Castle Court
Kylie,
We are so happy to hear that you consistently receive excellent customer service from us. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Siobhan
Josh who we always deal with is always…
Josh who we always deal with is always very patient with us and very pleasant..
Nothing is too much bother for him.
July 3, 2026
Reply from Hays Travel - Castle Court
Elizabeth,
Thank you for your wonderful review! We're so pleased to hear that our colleague is always patient and pleasant, and that nothing is too much trouble. We truly appreciate your kind words.
Kind Regards
Hays Travel
The lady that dealt with us fantastic…
The lady that dealt with us fantastic and really helpful and nothing was to much trouble
July 1, 2026
Reply from Hays Travel - Castle Court
Marie Coyle,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was fantastic and helpful, and that nothing was too much trouble.
Kind Regards
Hays Travel Castle Court
No issues with booking.
No issues with booking, got the time frame i needed and everything explained clearly. Staff were first class.
June 24, 2026
Reply from Hays Travel - Castle Court
Brendan Mailey,
Thank you for your kind review! We are so pleased to hear that your booking experience was smooth and that our staff provided excellent service. We appreciate your feedback.
Kind Regards
Hays Travel
Siobhan
Reply from Hays Travel - Castle Court
We appreciate your kind words. We hope you have a lovely trip!
Kind Regards
Hays Travel Castle Court
staff very helpful and courteous
June 9, 2026
Reply from Hays Travel - Castle Court
We are so glad to hear that you had a positive experience with our team. Thank you for your kind words, Lawrence!
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Customer,
We are delighted you found our team helpful and our prices great! Thank you for your feedback.
Kind Regards
Hays Travel
Siobhan
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