Just everything was taking care of. And explained. The staff member Maria. Couldn't do anything more. So we ended booking two holidays. The next one. 12 October. For 6 people. Thank you
Company replied
Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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See what reviewers are saying
Fantastic not the first time I’ve booked with Megan .Have never been on a cruise before Megan explained everything right down to helping me pick my cabin .Going solo I was a bit nervous but Megan put... See more
Company replied
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had... See more
Company replied
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1K reviews
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Hurghada Booking
Siobhan dealt with our enquiry and booking with great ease and efficiency. We had no problems whatsoever. Highly recommended.
June 2, 2026
Reply from Hays Travel - Castle Court
Thank you Peter
Reply from Hays Travel - Castle Court
Lewis,
We're so glad it was easy!
Kind Regards
Hays Travel
Siobhan
Reply from Hays Travel - Castle Court
Siobhan,
We appreciate your kind words! We're delighted to hear this and we hope you have a lovely holiday.
Kind Regards
Hays Travel Castle Court
Was very helpful and easy to speak to…
Was very helpful and easy to speak to sand helping to find our family holiday thanks to Geraldine in hays travel castle court Belfast
May 29, 2026
Reply from Hays Travel - Castle Court
We're so pleased we could help find your family holiday! We appreciate you taking the time to share your kind words.
Kind Regards
Laura
The agent Megan was very professional
The agent Megan was very professional, asserting the arrangement for the holiday and helpful with clarifying the dates for the trip. She also added her recommendation for the hotel and transfers.
May 21, 2026
Reply from Hays Travel - Castle Court
We're so pleased to hear our team member was professional and helpful in arranging your holiday, clarifying dates, and providing recommendations. Thank you for your kind feedback.
Kind Regards Laura
Hays Travel
Laura was excellent
Laura was excellent, we have dealt with Laura. Before and nothing is ever a bother to her, she worked her hardest for us yesterday and we can’t thank her enough. Xx
May 24, 2026
Reply from Hays Travel - Castle Court
stevey joseph,
We appreciate you sharing your wonderful experience. We are so glad we could assist you and make your experience a positive one. Thank you!
Kind Regards
Hays Travel
Siobhan
Great service
May 24, 2026
Reply from Hays Travel - Castle Court
Thank you Seamus for your kind comments.
Regards Laura
Chloe
Chloe, the girl who sold me the holiday, was very helpfull & talked me through all my oppionns, tok her time with me & was lovely. Very helpfulf
May 23, 2026
Reply from Hays Travel - Castle Court
Thank you Elizabeth for your wonderful 5-star review! We are so pleased to hear about your positive experience.
Kind Regards Laura
The friendlies of all the staff.
May 2, 2026
Reply from Hays Travel - Castle Court
David,
We're delighted you enjoyed your experience.
Kind Regards
Laura
Reply from Hays Travel - Castle Court
John,
We appreciate your kind words. We are so happy to hear that we could be of assistance.
Kind Regards
Hays Travel
Siobhan
Easy to book
I dealt with Maria, a joy to deal with. Totally uncertain of where to go and her expert guidance soon sorted me out.
May 19, 2026
Reply from Hays Travel - Castle Court
customer,
We are so glad to hear that our team provided such excellent guidance and made your experience a positive one. Thank you for your kind words.
Kind Regards
Hays Travel
Siobhan
Reply from Hays Travel - Castle Court
Thank you Margaret
Hays Travel
Siobhan
Megan in CastleCourt was very…
Megan in CastleCourt was very informative and a very nice girl that you knew you could trust
May 10, 2026
Reply from Hays Travel - Castle Court
We are so pleased to hear you had such a positive experience with our team. Thank you for your kind words.
Kind Regards
Hays Travel Castle Court
Megan was amazing she took the time to…
Megan was amazing she took the time to listen to what we wanted and made the whole process easy.
May 16, 2026
Reply from Hays Travel - Castle Court
We're so glad we could make the process easy for you. Thank you for your kind words!
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Hi Paul
We are so happy to hear you had a great experience with us. Thank you for your kind words!
Kind Regards
Laura
It was so easy to book my holiday and…
It was so easy to book my holiday and Megan was so lovely
May 12, 2026
Reply from Hays Travel - Castle Court
Michelle,
We appreciate you sharing your kind words! We're so happy that booking your holiday was easy and that our team member was so lovely.
Kind Regards
Laura
Reply from Hays Travel - Castle Court
Samantha,
We appreciate you taking the time to share your wonderful experience; we are so happy to hear everything was perfect for you!
Kind Regards
Siobhan
Great service
Laura,was great,she went through a lot of holidays, and found the perfect one for us,(fingers crossed).
May 11, 2026
Reply from Hays Travel - Castle Court
We're so happy to hear that you received great support in finding your perfect holiday. We appreciate you sharing your experience with us!
Kind Regards
Siobhan
Always smooth
Always great service & Maria has booked a few holidays for us & it's always a pleasure
May 10, 2026
Reply from Hays Travel - Castle Court
We appreciate your kind review! We're so happy to hear that you consistently receive great service and enjoy booking holidays with us.
Kind Regards
Laura
Greeted by Megan
Greeted by Megan, very helpful and quick to sort out what i was looking for and went through all options and shared her recent experience on a holiday and was able to pinpoint best options for my holiday.
May 9, 2026
Reply from Hays Travel - Castle Court
Lorriane ,
We appreciate your kind review. We are so happy to hear that you found our service helpful and that our team member's experience aided in finding the best holiday options for you.
Kind Regards
Laura
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