Just everything was taking care of. And explained. The staff member Maria. Couldn't do anything more. So we ended booking two holidays. The next one. 12 October. For 6 people. Thank you
Company replied
Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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See what reviewers are saying
Fantastic not the first time I’ve booked with Megan .Have never been on a cruise before Megan explained everything right down to helping me pick my cabin .Going solo I was a bit nervous but Megan put... See more
Company replied
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had... See more
Company replied
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1K reviews
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Greeted by Megan
Greeted by Megan, very helpful and quick to sort out what i was looking for and went through all options and shared her recent experience on a holiday and was able to pinpoint best options for my holiday.
May 9, 2026
Reply from Hays Travel - Castle Court
Lorriane ,
We appreciate your kind review. We are so happy to hear that you found our service helpful and that our team member's experience aided in finding the best holiday options for you.
Kind Regards
Laura
Booked a week away last minute for me…
Booked a week away last minute for me and my son the girl was brillant helped me pick the rite place for a good price
May 2, 2026
Reply from Hays Travel - Castle Court
Diane,
We're happy to hear that the assistance you received helped you find the right place for you and your son's last-minute trip at a good price. Thanks for your feedback.
Kind Regards Laura
Reply from Hays Travel - Castle Court
We appreciate you sharing your experience with us, and we're so happy to hear that we could be of assistance to you.
Kind Regards
Laura
I contact Lauren at Hays Travel…
I contact Lauren at Hays Travel Castlecourt just looking a holiday, not sure where. Lauren took the time to listen to what we liked and sent me through some excellent deals. Customer service was excellent and attention to detail was on point
May 2, 2026
Reply from Hays Travel - Castle Court
We appreciate you taking the time to leave us such a complimentary review. We're so glad to hear that our service met your needs and that you were pleased with the attention to detail.
Kind Regards
Laura
Great service
Service was once again great,laura had time to help ,advice and above all was friendly. I have booked many holidays with her and will dol again in the future
May 2, 2026
Reply from Hays Travel - Castle Court
We appreciate you taking the time to share your kind words. We hope you have a lovely holiday, Gerry!
Kind Regards
Hays Travel Castle Court
Friendly staff
May 1, 2026
Reply from Hays Travel - Castle Court
Thank you Alison for the kind review. We hope you have a great holiday.
Best regards Laura
Friendly and most helpful.
April 30, 2026
Reply from Hays Travel - Castle Court
Thank you for your feedback, David. We hope you have a fantastic trip.
Kind Regards
Hays Travel Castle Court
Great advisors very helpful and great…
Great advisors very helpful and great to deal with
April 23, 2026
Reply from Hays Travel - Castle Court
Hi Linda,
We appreciate you taking the time to leave us a review. We are happy to hear that our advisors were helpful and great to deal with.
Kind Regards
Laura
Staff where so helpful in helping us…
Staff where so helpful in helping us book our holiday looking after all the paper work and spending money sorted also , will definitely book through here again x
April 16, 2026
Reply from Hays Travel - Castle Court
We're so happy to hear that our staff were helpful in booking your holiday and that everything was sorted for you. We appreciate your kind words and look forward to helping you again!
Kind Regards
Hays Travel Castle Court
Simply the best
We were greeted on arrival by Megam Gilliland she is so welcoming I have been booking most off my holidays with Megan she is so enthusiastic about the places we are going to she really sells it to you. Megan is polite friendly and informative love booking with her 💕 she goes above and beyond I don't think I would book with anyone else now.
Thanks Megan 👍 😊 your the best 👌 xx
April 29, 2026
Reply from Hays Travel - Castle Court
We appreciate your kind words! We are so happy to hear that your booking experiences have been great, and that Megan's enthusiasm and service have been helpful. Thank you for your continued trust.
Kind Regards
Hays Travel Castle Court
Helpful agent Megan
Megan the customer agent was very helpful and knowledgeable. Made for a good morning.
April 22, 2026
Reply from Hays Travel - Castle Court
William Hughes,
We appreciate you taking the time to leave us such a wonderful review! We're so glad that our agent was able to provide you with a positive experience.
Kind Regards
Hays Travel
Siobhan
Laura was the person who sorted are…
Laura was the person who sorted are holiday,she was plesent and very efficient,got us what we wanted, really happy with her service.
April 20, 2026
Reply from Hays Travel - Castle Court
Michael White,
We're so happy we could provide you with efficient service and arrange the holiday you wanted. Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Siobhan
I message Hays Travel Castle Court…
I message Hays Travel Castle Court about a previous holiday deal I had seen. I was in contact was the lovely Siobhan who was fantastic in getting me the exact deal I was after. I know have this booked and paid for, I really smooth and easy process, very happy!
April 23, 2026
Reply from Hays Travel - Castle Court
We're delighted to hear that you had a smooth and easy booking experience! Thank you for sharing your positive feedback.
Kind Regards
Hays Travel Castle Court
Josh was very knowledgeable and…
Josh was very knowledgeable and helpful. Process was quick and easy and holiday booked in no time
April 22, 2026
Reply from Hays Travel - Castle Court
We appreciate you taking the time to leave Josh a great review; we are so happy to hear that he provided such helpful service. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Castle Court
Geraldine was very helpful
Geraldine was very helpful, she was in the resort recently and gave us plenty of advice
April 20, 2026
Reply from Hays Travel - Castle Court
Thank you for your lovely review, William, we appreciate your positive feedback. We hope you have a lovely time abroad!
Kind Regards
Hays Travel Castle Court
As always staff very helpful nothing is…
As always staff very helpful nothing is to much trouble for them
April 20, 2026
Reply from Hays Travel - Castle Court
We appreciate you taking the time to leave us a wonderful review; we hope you have an amazing time away!
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Thank you for your review, Hilary, we hope you have a fabulous time away!
Kind Regards
Hays Travel Castle Court
This is the second holiday I have…
This is the second holiday I have booked I had the same girl with both holidays her name is Siobhan explained everything step by step was every plesent
April 17, 2026
Reply from Hays Travel - Castle Court
We're happy to hear that you have had such positive experiences booking your holidays with Siobhan. Have a lovely time abroad!
Kind Regards
Hays Travel Castle Court
Excellent service
We always use hays travel because of their commitment to service and taking the time to listen to us.
April 9, 2026
Reply from Hays Travel - Castle Court
We're so glad that you value our commitment to service and our team's attentiveness. Thank you for your continued loyalty; it means a lot to us.
Kind Regards
Hays Travel Castle Court
Was served B clodagh who was very…
Was served B clodagh who was very helpful very pleasant would definitely go back to this young lad again
April 14, 2026
Reply from Hays Travel - Castle Court
Hi Anne,
We appreciate your kind words! We're so happy to hear that you found our team member to be helpful and pleasant. We look forward to seeing you again.
Regards
Laura
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