Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... See more
Company replied
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Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... See more
Company replied
Always a pleasure, feel at ease with the Castleford staff. I’m not a fussy customer I do my research before and if there’s a problem they have always tried to sort it.
Company replied
The people at Hayes Travel Castleford are always friendly and keen to help. We always use Hayes when looking for a foreign holiday.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
4.9
Excellent
1K reviews
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Staff were excellent
Staff were excellent. Went in to discuss the holiday a week before with Jane who was lovely helping us explore our hoilday options. We booked with Curtis who explained the process fully (first time booking a holiday) service was excellent
April 18, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
laura
Chelsea was very helpful to make sure I…
Chelsea was very helpful to make sure I had everything I wanted for my cruise
April 9, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Staff in the Castleford shop are…
Staff in the Castleford shop are amazing, they are all very friendly. Claire who helped us book our cruise was very professional, polite and very helpful. Claire made sure she met every need we had to make sure everything was going to be perfect. I wouldn't go anywhere else but the Castleford store.
April 14, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback and for booking with us again,
Many Thanks
sophie
Reply from Hays Travel - Castleford
Thank you for such lovely feedback and for booking with us
Many Thanks
sophie
The best team
I sat for hours making sure our dream holiday was perfect. Nothing was too much trouble. Changes were made without hesitation. I wouldn’t book with anyone else.
April 12, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback and for booking with us again,
Many Thanks
Laura :)
Really helpful assistance with our flights booking.
Really helpful assistance with our flight booking, so helpful and listened carefully to our requirements, very helpful, thankyou .
April 9, 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review!
First class assistance from entering…
First class assistance from entering shop and leaving
April 1, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Everyone was really friendly
Everyone was really friendly. Very informative gave great advice. Booked our holiday with confidence. Highly recommended
March 28, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
The staff was very nice couldn't do…
The staff was very nice couldn't do enough for me it was the first time I visited the shop in castleford and I'll be going again brilliant service 👏 x
March 27, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
The staff are always helpful and…
The staff are always helpful and explain everything fully, I would highly recommend Hays Castleford
March 21, 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review! :)
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review! :)
Reply from Hays Travel - Castleford
Thankyou for taking the time to leave a lovely review, Joanne. We really appreciate it! :)
Lovely lady who was so patient whilst I…
Lovely lady who was so patient whilst I was trying to sort my bank card out .great customer service thank you
March 15, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always happy to book our holidays with…
Always happy to book our holidays with Hays Travel we are always received in a friendly welcoming manner and the staff are so helpful.
March 14, 2026
Reply from Hays Travel - Castleford
Thankyou so much for your continued loyalty, and for taking the time to leave a lovely review! :)
Reply from Hays Travel - Castleford
Thank you fr such lovely feedback,
Many Thanks
Laura
The staff are very good especially…
The staff are very good especially Curtis who has booked a few holidays for me there is no pressure to book and he takes the time to listen to what I want.
March 13, 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review!
Hannah as been especially good and…
Hannah as been especially good and helpful with everything shes done for my holidays when ive been in and booked
March 13, 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review!
Very helpful and knowledgeable
March 11, 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review!
Fantastic service yet again from Hannah…
Fantastic service yet again from Hannah at the Castleford branch, found us exactly what we wanted for the price range we were looking for.
March 8, 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback many thanks hays travel castleford
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