I would like to say a massive thank you to Brodie for helping me with my travel insurance. Everything was explained clearly and patiently, and I never felt pressured into choosing anything I didn’t n... See more
Location
Switch locationUnit E, Richmondshire Walk, Catterick Garrison, DL9 3EN Catterick, GB
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See what reviewers are saying
All staff are excellent in going above and beyond to ensure you get the best holiday experience for your needs. A special mention to Emilie for patiently looking through deals for us and arranging... See more
Company replied
This is the 3rd holiday I have booked with Brodie's help, nothing is too much trouble, she researches anything I ask for, goes beyond expectations trying to secure the rights dates for us & is very pa... See more
Company replied
I had an excellent experience with Brodie. She was professional, knowledgeable, and helped me find the perfect cruise and place to stay before. Everything was well organized, and the booking process w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit E, Richmondshire Walk, Catterick Garrison, DL9 3EN, Catterick, United Kingdom
- 01748448021
4.9
Excellent
793 reviews
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Booked a surprise holiday and they were…
Booked a surprise holiday and they were absolutely amazing
June 20, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday and I hope you have a great time! Thank you Tyler :)
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this review. I am glad I was able to find what you were looking for. Thanks, Tyler :)
Very good
Tyler and the team were great and sourcing a holiday that matched my requirements. Communication was quick and clear.Great service.
June 23, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this review. It was a pleasure having you in store and getting your holiday booked. Thank you, Tyler :)
Reply from Hays Travel - Catterick
Thank you for leaving this review. It was a pleasure getting your holiday booked. Thank you, Brodie :)
Very friendly staff who helped me…
Very friendly staff who helped me through booking my holiday highly recommended.
June 20, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your cruise. Thank you Beth :)
Our holiday was booked very…
Our holiday was booked very professionally and efficiently by Laura. An error on the part of the supplier was quickly corrected by Laura and new information was emailed to us immediately. We always feel well supported by the staff at Hays travel Catterick.
June 17, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday and to have you in store. I hope you have a fantastic time. Thank you in Laura :)
Excellent service Birdie was amazing…
Excellent service Birdie was amazing and found us a great deal xx Catterick office x
June 12, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday. I hope you have a great time! Thank you Brodie :)
Stress free booking
So helpful in getting me a full refund for my airport parking when I had to cancel. After many problems with online booking for Ryan air, I’ve decided to book everything with a travel agent from now too. The lady couldn’t have been more helpful and took all my stress away. Thank you
June 5, 2026
Reply from Hays Travel - Catterick
Thank you for leaving us this lovely review. I am sorry you had to cancel your holiday and I hope you can get away again soon. Thank you, Brodie and Tyler :)
Reply from Hays Travel - Catterick
Thank you for leaving this review. I hope you have an amazing holiday. Thank you, Emile :)
The service was brilliant
The service was brilliant, we felt listened too and were able to find a lovely peaceful holiday which we both needed
June 4, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this lovely review. It was a pleasure finding your holiday and I am sure you will have a peaceful time! Kind Regards, Beth :)
Friendly helpful staff that were able…
Friendly helpful staff that were able to advise on hotel , flights and destination
June 10, 2026
Reply from Hays Travel - Catterick
Good Afternoon Carolyn, thank you for taking the time to leave such a kind review. It was my pleasure to get your holiday booked and I hope you have an amazing time away. Kind Regards, Brodie :)
Found the holiday and hotel we asked…
Found the holiday and hotel we asked for and more flights etc , great staff too
June 8, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this review. It was lovely having you both in store and getting your holiday booked. I hope you have a great time. Thanks, Brodie :)
Tyler was very friendly and helpful
Tyler was very friendly and helpful. Managed to book our cruise for us and even secured the same room we stayed in in April.
Highly recommended.
June 8, 2026
Reply from Hays Travel - Catterick
Thank you for your lovely review :) It was a pleasure to rebook this cruise for you and secure that same cabin, Thank You Tyler :)
Great honest interaction with all…
Great honest interaction with all individuals. Brilliant real life experiences given but not forced upon
June 8, 2026
Reply from Hays Travel - Catterick
Thank you for leaving us this kind review. It was a pleasure having you in store and getting your holiday booked. Thank you, Hays Travel Catterick :)
Highly recommend 👌
Friendly and helpful staff.Sorted out my holiday from start to finish 👌
Highly recommend
Thankyou Brodie
June 6, 2026
Reply from Hays Travel - Catterick
Thank you so much for taking the time to leave this lovely review :) It was lovely having you in store and getting your holiday booked.
Thank you, Brodie and Tyler :)
Brodie was so helpful and patient while…
Brodie was so helpful and patient while searching for holidays for us. She asked us lots of questions to see what we wanted from our holiday and even asked if we wanted a sand or shingle beach! Both the ladies that were working made my husband and I feel at ease and nothing was too much trouble! Keep up the great work girls, we will be back..!!
June 1, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this lovely review. It was lovely having you in store and getting your holiday booked. Thanks, Brodie and Beth :)
The booking of our holiday was very…
The booking of our holiday was very thorough, everything was organised including booking the car park at the port and insurance and I was very impressed with the service provided by Daniel.
June 3, 2026
Reply from Hays Travel - Catterick
Thank you for your lovely review Jill, i'm glad we could get you sorted and are looking forward to your taster cruise!
Holiday booking
The advisor I dealt with Emilie was really helpful and informative. I would definitely use them again
June 2, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave a review. It was a pleasure getting your cruise booked. Thanks, Emilie :)
Very speedy process
Very speedy process, professional, polite and very helpful. We gave a few details and they found us our holiday within 10min, couldn't of asked for a better experience.
June 1, 2026
Reply from Hays Travel - Catterick
Thank you for your lovely review. I hope you have a lovely break away. Thanks, Beth :)
Helpful Hays Travel
Helpful advice and guidance from a very knowledgeable staff member who went out of her way to ensure I got a positive result. Her interaction with Fred Olsen was much appreciated and resulted in a positive outcome, well done.
June 1, 2026
Reply from Hays Travel - Catterick
Thank you for your kind words. I am glad we managed to get your cruise booked and I hope you have a lovely time. Kind Regards, Brodie :)
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