I would like to say a massive thank you to Brodie for helping me with my travel insurance. Everything was explained clearly and patiently, and I never felt pressured into choosing anything I didn’t n... See more
Location
Switch locationUnit E, Richmondshire Walk, Catterick Garrison, DL9 3EN Catterick, GB
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See what reviewers are saying
All staff are excellent in going above and beyond to ensure you get the best holiday experience for your needs. A special mention to Emilie for patiently looking through deals for us and arranging... See more
Company replied
This is the 3rd holiday I have booked with Brodie's help, nothing is too much trouble, she researches anything I ask for, goes beyond expectations trying to secure the rights dates for us & is very pa... See more
Company replied
I had an excellent experience with Brodie. She was professional, knowledgeable, and helped me find the perfect cruise and place to stay before. Everything was well organized, and the booking process w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit E, Richmondshire Walk, Catterick Garrison, DL9 3EN, Catterick, United Kingdom
- 01748448021
4.9
Excellent
793 reviews
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Friendly and knowledgeable service
We needed help and advice on choosing and booking our first cruise. Laura was very friendly and knowledgeable and offered great guidance in helping us to make our choice
March 31, 2026
Reply from Hays Travel - Catterick
Thank you so much for this kind feedback. It was my pleasure helping you make the choice for your first cruise for such a lovely birthday celebration! Thanks again, Laura :)
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) I hope you have a fantastic holiday! Thank you Emilie :)
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this review. I am glad I was able to help getting your holiday booked. I hope you have a great time. Thanks, Beth :)
Very friendly and efficient lady dealt…
Very friendly and efficient lady dealt with my booking
March 26, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this review. It was lovely having you in store and getting your flights booked. Thanks, Brodie :)
Excellent thank you to brodie really…
Excellent thank you to brodie really was very helpful credit to hays customer service is perfect
March 19, 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review. It was a pleasure getting your holiday all booked for you. Hope you have a fab time. Kind Regards, Brodie :)
Service was very good
Service was very good, explained everything as new to cruising....looking forward to trip next year....
March 18, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave a review. It was my pleasure to get your holiday booked. I hope you have an amazing time. Kind Regards Brodie. :)
Very friendly and helpful answers all…
Very friendly and helpful answers all questions professionally
March 17, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this review. I am glad I was able to get your flights booked. Kind Regards, Brodie :)
The lovely girl that dealt with us…
The lovely girl that dealt with us couldn’t have done more, she was excellent. As was the young man who also helped book our taxi as my mum cannot get on to a coach.
March 14, 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review. I am so glad I was able to get your holiday booked. I hope you have an amazing time. Kind Regards Tyler :)
Amazing staff at Hays Travel Catterick
Amazing staff at Hays Travel Catterick. I wouldn’t go anywhere else.
March 5, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It is always a pleasure to have you in store. Thank you Beth :)
Friendly and very helpful
Friendly and very helpful. Going through all the details of the flight.
March 11, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to get your flight booked. Thank you Danny
Tyler and Brody were both so helpful
Tyler and Brody were both so helpful. We were fairly awkward customers with very specific objectives but they got us the holiday which fitted the bill for all concerned. They were very patient, professional and dedicated thank you.
March 11, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this lovely review :) It was a pleasure to book your cruise, I hope you have an amazing time! Thank you Tyler :)
All the information given by Brodie was…
All the information given by Brodie was clear and we knew everything before and after booking.Very friendly staff.
March 8, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your cruise for you. Thank you Brodie :)
Very happy 😊
We spoke to Bethany who was really lovely and helpful and guided us through the different stages of booking a fly/cruise with P&O Cruises. Highly recommended, thank you 😄
March 1, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your cruise I hope you have a fantastic time! Thank you Beth :)
Reply from Hays Travel - Catterick
Thank you for leaving a review. It was lovely having you in store and getting your holiday booked! I hope you have a fabulous time. Thanks, Brodie :)
we have just booked a cruise for our…
we have just booked a cruise for our first time ,Brodie was very help full .Thankyou very much Brodie and Hays.
March 1, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this lovely review. It was lovely having you both in store and getting your cruise booked. Not long to go now! Kind Regards, Brodie :)
We got all our requirements sorted…
We got all our requirements sorted together flights hotel insurance and accommodation at airport
March 4, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday. Thank you Emilie :)
Brodie was excellent
Brodie was excellent. Found what I wanted, seamlessly arranged alterations and was really pleasant throughout. The help and communication was excellent
February 22, 2026
Reply from Hays Travel - Catterick
Thank you for leaving this kind review. I am so glad I was able to get your holiday booked. I hope you have an amazing time. Thanks, Brodie :)
Reply from Hays Travel - Catterick
Thank you for leaving this review. It was a pleasure having you in store and getting your holiday booked. Best Wishes, Beth :)
I was made to feel very relaxed was not…
I was made to feel very relaxed was not rushed in any way and the girl went out of her way to find the holiday I wanted
February 28, 2026
Reply from Hays Travel - Catterick
Thank you for leaving this kind review. It was a pleasure getting your cruise booked and I hope you have a great time. Thanks, Emilie :)
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this kind review. It was lovely having you in store and getting your holiday booked. Thank you, Emilie :)
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