I would like to say a massive thank you to Brodie for helping me with my travel insurance. Everything was explained clearly and patiently, and I never felt pressured into choosing anything I didn’t n... See more
Location
Switch locationUnit E, Richmondshire Walk, Catterick Garrison, DL9 3EN Catterick, GB
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See what reviewers are saying
All staff are excellent in going above and beyond to ensure you get the best holiday experience for your needs. A special mention to Emilie for patiently looking through deals for us and arranging... See more
Company replied
This is the 3rd holiday I have booked with Brodie's help, nothing is too much trouble, she researches anything I ask for, goes beyond expectations trying to secure the rights dates for us & is very pa... See more
Company replied
I had an excellent experience with Brodie. She was professional, knowledgeable, and helped me find the perfect cruise and place to stay before. Everything was well organized, and the booking process w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit E, Richmondshire Walk, Catterick Garrison, DL9 3EN, Catterick, United Kingdom
- 01748448021
4.9
Excellent
793 reviews
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Catterick hays
Staff are friendly and helpful Danny and Brodie was very helpful in finding me prices for the holidays. booking took a little bit of time but to be expected holiday booked and happy with.
May 1, 2026
Reply from Hays Travel - Catterick
Thank you for your lovely review and patience in store. We hope you have a fantastic cruise :) Thank you Brodie and Danny
Tyler and Beth were brilliant helping…
Tyler and Beth were brilliant helping us with our booking.
April 30, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday. We hope you have a fantastic time! Thank you Beth and Tyler
Thoroughly checked details
Thoroughly checked details, explaining packages available, very knowledgeable, professional and friendly.
May 5, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday and I hope you have a great time! Thank you Brodie
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review :) It was a pleasure to book this holiday for you :) I hope you have a lovely time away - Thank you Brodie
We always use Hayes as the staff are so…
We always use Hayes as the staff are so welcoming, professional and very efficient. Nothing is too much trouble. They ensure you leave with peace of mind that your holiday needs are met to both your and their satisfaction.
May 3, 2026
Reply from Hays Travel - Catterick
Thank you so much for taking the time to leave this lovely review. It is always a pleasure having you in store and getting your holidays booked. I hope you have a great time. Thanks, Brodie :)
Two lovely young girls helped booked…
Two lovely young girls helped booked our first cruise. One learning who did really well. The other had a fabulous knowledge and gave us so may option.
Thanks
May 2, 2026
Reply from Hays Travel - Catterick
Thank you for the lovely message and your patience in store while I was able to book your first cruise :) I hope you have an amazing time away. Thank you Tyler
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish and did everything I asked for
April 28, 2026
Reply from Hays Travel - Catterick
Thank you so much for your kind review. It was a pleasure having you in store and getting your holiday booked. Kind Regards, Brodie :)
Fantastic relevant advice & extremely…
Fantastic relevant advice & extremely helpful.
Special thanks to Emilie.
April 19, 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review. I hope you have a great time away. Kind Regards, Emilie :)
Reply from Hays Travel - Catterick
Thank you for leaving this review Veronica, glad we could you get both sorted on a little trip back north of the border and to the lovely Bamburgh!
Danny
The experience was excellent mainly…
The experience was excellent mainly because of the tour agent. Emillie, was extremely pleasant, considerate and very competent. She answered all the questions I asked and appeared to be very knowledgeable about the booking procedure.
We both felt very comfortable when we were talking to her and did not feel ‘pushed’ to book a holiday.
April 23, 2026
Reply from Hays Travel - Catterick
Thank you very much for your kind comments. It was a pleasure having you in store and getting your holiday booked for you. I hope you have an amazing time. Thanks, Emilie :)
Great customer service and always feel…
Great customer service and always feel staff go above and beyond to get exactly what’s needed.
We book full package holidays usually it this time I just needed flights only and Daniel found the best deal.
Highly satisfied
April 23, 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review Sharon! I'm glad we could get it sorted and all set up on the app for you
Danny
THE STAFF WERE POLITE AND FRIENDLY …
THE STAFF WERE POLITE AND FRIENDLY WHEN I ASK QUESTIONS
April 14, 2026
Reply from Hays Travel - Catterick
Thank you for leaving this review. I am glad I was able to get this all booked for you. Kind Regards, Tyler :)
Approachable staff and help me sort my…
Approachable staff and help me sort my holiday at my afford budget .
April 12, 2026
Reply from Hays Travel - Catterick
Thank you for sharing this review. I am glad I was able to book your city break! Hope you have a great time. Thanks, Beth :)
Reply from Hays Travel - Catterick
Thank you very much for leaving a lovely review for Bethany and Danny. It was our pleasure to get your fantastic holiday booked, we hope you have an amazing time away. :) Kind Regards, Bethany and Danny
Reply from Hays Travel - Catterick
Thank you for taking the time to leave a kind review. I hope you have an amazing time away. We will look forward to seeing you in store again soon. :) Kind Regards, Emilie
They were friendly and polite when…
They were friendly and polite when asking questions
April 11, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday. I hope you have a fantastic time. Thank you Tyler :)
Very helpful
April 10, 2026
Reply from Hays Travel - Catterick
Thank you for your lovely review :) We hope you have a great holiday. Thank you Laura :)
Great service
Laura was competent and handled my booking in a friendly and professional manner.
April 8, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday. Thank you Laura :)
Very helpful staff
Went in with a list of things and Ellie managed to find everything I required. Cheaper booking through Hays it saved me £200.
February 11, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review, it was a pleasure to get your holiday booked. I hope you have a fantastic time! Thank you Emilie :)
Great staff
Great staff, always friendly and helpful.
Sort the best value for money holiday they can for you.
Daniel was our advisor on this visit, very knowledgeable and helpful.
Lovely team of people.
April 2, 2026
Reply from Hays Travel - Catterick
Thank you for your lovely review Helen, I really appreciate your comments and I'm glad we could you get this amazing trip sorted for you both!
Danny
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