Welcomed into the shop by a friendly smiling travel agent. Very patient with us as we didn't know where we wanted to go. Searched hard and asked lots of questions to find a holiday to suit us which sh... See more
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Janette was fantastic from start to finish. She was incredibly knowledgeable and helpful, taking the time to understand what we were looking for without ever making us feel pressured. Her advice was h... See more
Booked my holiday at Hays in Chapletown Sheffield with Jeanette Wistow Jeanette asked me what type of of holiday and my price range then we searched together and looked as few options Se... See more
Company replied
Always friendly, helpful and knowledgeable, we use hays travel for all our travels here and abroad because we feel comfortable and know we are being looked after, Lucy looked after us and was brillian... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lound side, S35 2UQ, Chapeltown, United Kingdom
- 0114 2570891
4.9
Excellent
527 reviews
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Always a pleasure to use Hays Travel
Always a pleasure to use Hays Travel. Helpful and go the step further.
Shame they're not allowed to help with the eVisa application. Nightmare!
January 15, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments, thank you for booking with us again. Many thanks, Hays Travel. :)
Lanzarote booked again
Exellant service got the holiday we want all booked including seats taxi transfer and assistance my only gripe is cost of taxi £91 for a €20 taxi ride apart from that jet 2 everything superb
January 14, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, It was lovely to speak to you earlier to discuss your review. We know that following our conversation your star rating was in error, and your lovely comments about the service and staff are appreciated. We look forward to booking your next holiday soon. :D
A very proactive and friendly service
A very proactive and friendly service. Great suggestions and knowledgeable background to areas we were considering. Shani really listened and helped to tweak on the choices for accommodation and managed to alter the booking for our specific selections. Very happy with the final outcome. Thanks Shani & team.
January 8, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments, thank you for booking with us and we will see you when your tickets have arrived. Many thanks, Hays Travel. :)
Jesse and keely where great we use hays…
Jesse and keely where great we use hays chapletown every time we book a holiday all the staff there are so friendly and helpful
January 12, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments, thank you for booking with us and we will see you when your tickets have arrived. Many thanks, Jess & Keeley Hays Travel. :)
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments, thank you for booking with us and we will see you when your tickets have arrived. Many thanks, Hays Travel. :)
Excellent staff assistance
We were assisted by 2 of the 4 staff and were provided with excellent comparative material in order to make the booking we were looking for.
January 1, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, we are pleased to read your kind comments, thank you for booking with us and we will see you when your tickets have arrived. Many thanks, Hays Travel. :)
Fab service again
Fab service again , we alway like to book via a travel agent and like to keep it local .
Great staff always happy to help
January 6, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments, thank you for booking with us and we will see you when your tickets have arrived. Many thanks, Hays Travel. :)
Fantastic service
January 5, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, we are pleased to read your kind comments! We hope to see you in the not too distant future. Many thanks, Hays Travel Chapeltown. :)
Amazing as always
Pleasant, friendly staff who go above and beyond to reach your needs. Wouldn’t go anywhere else but to these guys!
January 5, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, we are pleased to read your kind comments! Thank you for booking with us, we will see you when your tickets have arrived. Many thanks, Hays Travel Chapeltown. :)
fantastic customer service Rebbeca went…
fantastic customer service Rebbeca went above and beyond to make sure everything about our holliday was covered,also provided a lovely cup of coffee
January 4, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments! Thank you for booking with us and we will see you once your tickets have arrived. Many thanks, Rebecca. :)
Knowledgeable person who took our…
Knowledgeable person who took our booking. Whole process very easy. Price matching with P&O meant booking with you much easier.
January 1, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments. Thank you for booking with us and we will see you once your tickets have arrived. Many thanks, Joe. :)
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, we are pleased to read your kind comments, thank you for booking with us, we will see you once your tickets have arrived. Many thanks, Shani. :)
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind reviews, thanks for booking with us and have a fab trip. :)
The customer service from Victoria at…
The customer service from Victoria at Chapeltown Sheffield was exemplary. She matched up our requirements in price and location perfectly. We were treated in a very welcoming, professional and relaxed manner. We have previously booked our holidays at this branch and recommend to our friends/relations.
December 20, 2024
Reply from Hays Travel - Chapeltown
Thank you so much for taking the time to complete this review, I am pleased to read your kind comments! Thank you for booking with us, we will see you once your tickets have arrived and hope that you have a lovely Christmas and happy new Year. :)
Great fast service
Great fast service, friendly assistant. All questions answered. Very professional
December 21, 2024
Reply from Hays Travel - Chapeltown
Thank you so much for taking the time to complete this review, I am pleased to read your kind comments! Thank you for booking with us, we will see you once your tickets have arrived and hope that you have a lovely Christmas and happy new Year. :)
Friendly
Friendly, open honest staff. Thorough, informative as to all options and details.
December 18, 2024
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments! Thanks again for booking with us, hope that you have a lovely Christmas and happy new year to you. Kind regards, Hays Travel Chapeltown. :)
Booked our fifth cruise with Hays…
Booked our fifth cruise with Hays Travel great service highly recommend.
November 30, 2024
Reply from Hays Travel - Chapeltown
Many thanks for taking the time to leave a review. Your custom is very appreciated.
Canadian Rockies…trip of a lifetime
We wanted to book the Canadian Rockies trip for 2026. Keeley was extremely helpful and knowledgeable. I had lots of questions and queries and nothing was too much trouble. This is a trip myself and family have wanted to do for such a long time so I wanted it to be right. Would highly recommend Keeley and chapletown hays. I’ve booked many trips with them and they have always been fabulous. Just wish my holiday was sooner as we are super excited.
November 16, 2024
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments and have helped with your trip of a lifetime! Thanks again for booking with us and hopefully speak to you soon! Keeley. :D
Chapeltown Sheffield
Our local hayes is ace always go to book our holidays there Sharni at Chapeltown Sheffield understands exactly what we like from a holiday and explores all options to make our holiday the best possible experience she is the best
November 23, 2024
Reply from Hays Travel - Chapeltown
Thank you so much for taking the time to complete this review, I am pleased to read your kind comments! Thanks again for booking with us and we shall see you once your tickets have arrived. Shani. :)
Always amazing service from Natalie at…
Always amazing service from Natalie at Hays travel Chapeltown use her to book anything and everything holiday related.
November 15, 2024
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments! Thank you again for booking with us and we will see you once your tickets have arrived. Many thanks, Natalie. :D
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