We were making enquiries about a holiday to take place within a couple of years time and with a very short deadline to book due to an available discount. Shani at Chapeltown branch was so accommodati... See more
Company replied
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See what reviewers are saying
Extremely helpful staff whoever you see, nothing too much trouble and Shanie is a star ⭐ booked all our cruise hols , highly recommend this branch 👏🏻👏🏻
Had a lovely experience Booking our dream Florida family holiday through Lucy, at Hays Chapletown. She was absolutley brilliant. Lucy got us a deal we could have only dreamed of. She made booking the... See more
Company replied
Always use Hays Travel Chapeltown. The staff are friendly and knowledgeable and have given us great advice on the past. Another trip booked easily.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lound side, S35 2UQ, Chapeltown, United Kingdom
- 0114 2570891
4.9
Excellent
511 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Extremely helpful staff whoever you…
Extremely helpful staff whoever you see, nothing too much trouble and Shanie is a star ⭐ booked all our cruise hols , highly recommend this branch 👏🏻👏🏻
July 7, 2026
Amazing customer service
Amazing customer service, was nervous going in but they made us feel very comfortable and helped book the dream holiday
July 12, 2026
Pleasant friendly staff
Pleasant friendly staff, our queries where all answered, and we were dealt with without fuss and very professional.
July 10, 2026
Always use Hays Travel Chapeltown
Always use Hays Travel Chapeltown. The staff are friendly and knowledgeable and have given us great advice on the past.
Another trip booked easily.
July 9, 2026
Friendly
Friendly, helpful advice and recommendations. Always greeted with a warm smile and very welcoming
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
The staff are always welcoming, you never feel rushed and they are always willing to recheck details etc and reassure. Excellent service
June 27, 2026
Reply from Hays Travel - Chapeltown
Thank you so much for your comments. They mean alot to us :-)
Great Personal Service
We were making enquiries about a holiday to take place within a couple of years time and with a very short deadline to book due to an available discount. Shani at Chapeltown branch was so accommodating and helpful. Kept us in the loop with dealings with the cruise company. Fielded and resolved our many questions. Rang to update us without prompting. Stayed over her usual working hours to ensure our booking was successful. We always use our Chapeltown branch to book holidays.
July 1, 2026
Reply from Hays Travel - Chapeltown
Hi there. Thank you very much for your lovely review. It was no problem. Always good to look after you and thank you for booking with us :-)
For year now iv been going to Hayes…
For year now iv been going to Hayes travel in chapeltown and wouldn't go anywhere else the staff are so helpful and make you feel so comfortable
June 30, 2026
Reply from Hays Travel - Chapeltown
Many thanks for leaving a review :-)
I just popped in to see what was…
I just popped in to see what was available & straight away I felt I was at home & nothing was too much trouble.
June 27, 2026
Reply from Hays Travel - Chapeltown
Thank you for booking with us and for your great review :-)
Fantastic Service
Fantastic service and advice as usual from the Chapeltown, Sheffield branch as usual and especially Lucy who is our go to 'personal' travel agent at the branch. The who process from finding the right holiday for us to booking it is so easy and straightforward.
June 21, 2026
Rebecca at hays travel always makes our…
Rebecca at hays travel always makes our holiday booking process plain sailing.
June 21, 2026
Honestly the friendliest lady and the…
Honestly the friendliest lady and the best service. I’m so exited for our holiday now and such a great deal
June 18, 2026
Reply from Hays Travel - Chapeltown
Thank you for your lovely review! We are so pleased you are happy with our service and your holiday :)
Helpful and efficient
We got exactly the holiday we wanted at a reasonable price.
Lucy was very helpful and efficient.
June 6, 2026
Reply from Hays Travel - Chapeltown
Thank you so much for your review, it was a pleasure to help you get your city break booked. Hope you have the most special anniversary :)
Thank you again, Lucy
i always have a good experience with…
i always have a good experience with hays travel , kind people, nice people, approachable and considerate
June 2, 2026
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a review, it is our pleasure to book your city breaks for you. We will be in touch when your tickets are available for collection. Thanks, Natalie :)
Had a lovely experience Booking our…
Had a lovely experience Booking our dream Florida family holiday through Lucy, at Hays Chapletown. She was absolutley brilliant. Lucy got us a deal we could have only dreamed of. She made booking the most expensive holiday we will ever book alot less scary. Thank you so much.
May 31, 2026
Reply from Hays Travel - Chapeltown
Ahh Gemma! Thank you so much for this wonderful review! I am delighted to hear I could help make your dream family holiday a reality and less daunting. I appreciate you booking with me and I can't wait to hear all about it already!
Kind Regards
Lucy
The staff are wonderful especially…
The staff are wonderful especially vicky who sorted my holiday for me
May 23, 2026
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a lovely review, It was a pleasure to book your River Cruise, anything you need prior to your tickets arriving don't hesitate to get in touch with me. I will be in touch when your tickets are ready for collection. Thanks, Vicky :)
Everything went well
Everything went well, your staff patiently answered my questions and we were able to book a holiday. Thank you.
May 24, 2026
Reply from Hays Travel - Chapeltown
Thank you very much for your kind review. We’re delighted to hear everything went well and that I was able to answer your questions and help you book your holiday. We hope you have a fantastic trip and look forward to assisting you again in the future. - Thanks, Shani :)
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave us a review, I will pass your comments on to Ellie and the rest of the team, we look forward to seeing you again soon and if you have any questions at all, don't hesitate to contact us :)
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