Janette was fantastic from start to finish. She was incredibly knowledgeable and helpful, taking the time to understand what we were looking for without ever making us feel pressured. Her advice was h... See more
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Welcomed into the shop by a friendly smiling travel agent. Very patient with us as we didn't know where we wanted to go. Searched hard and asked lots of questions to find a holiday to suit us which sh... See more
Company replied
Always friendly, helpful and knowledgeable, we use hays travel for all our travels here and abroad because we feel comfortable and know we are being looked after, Lucy looked after us and was brillian... See more
Company replied
Booked my holiday at Hays in Chapletown Sheffield with Jeanette Wistow Jeanette asked me what type of of holiday and my price range then we searched together and looked as few options Se... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lound side, S35 2UQ, Chapeltown, United Kingdom
- 0114 2570891
4.9
Excellent
525 reviews
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Hays travel chapeltown
Lucy was pleasant friendly, got me the holiday I wanted, matched the online price I had taken with me
It was such an easy process as always
I always use the chapeltown branch of hays travel and always receive the highest level of customer service
December 12, 2025
Reply from Hays Travel - Chapeltown
Thank you so much for your lovely feedback Angela! It was a pleasure booking your holiday I hope you have an amazing time :) I look forward to seeing you in store soon booking your next get away! Kind regards, Lucy.
Always a great experience Joe goes out…
Always a great experience Joe goes out of his way to get you what you want with lots of great advice.
December 9, 2025
Reply from Hays Travel - Chapeltown
Thank you for much for your review we will be in touch when your tickets are available :)
Joe is as always a credit to Hays.
Joe is as always a credit to Hays.
Very knowledgeable and polite, he sat 2 hours putting our holiday to Canada and Alaska together.
Thank you Joe from Chapeltown, Sheffield branch
November 21, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments, thank you once again for booking with us! We will see you once your travel documents have arrived. Thanks again, Hays Travel Chapeltown. :)
All the staff helped to make sure that…
All the staff helped to make sure that we were shown perfect hotels in perfect areas
November 13, 2025
Reply from Hays Travel - Chapeltown
Hi there. Your review is greatly appreciated and thankyou for booking with us :-)
The assistant manager sorted us out no…
The assistant manager sorted us out no problem she is good at her job
November 5, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave such lovely feedback. Your comments will be passed on to Vicky. We will be in touch when your Cruise Documents are ready for collection. Many thanks, Team Chapeltown :)
Always helpful and found us what we…
Always helpful and found us what we were looking for within our budget
November 6, 2025
Reply from Hays Travel - Chapeltown
Hi, thank you for taking the time to leave a review. Thank you for choosing to book with us once again and we will be in touch when your tickets are ready for collection. Thanks, Team Chapeltown :)
found what i wanted asked lots of…
found what i wanted asked lots of questions to make sure they got it right
October 26, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, we are pleased to read your kind comments! Thank you again for booking with us and we will see you once your travel documents have arrived. Many thanks, team Hays Travel Chapeltown. :)
Very helpful we found exactly what we…
Very helpful we found exactly what we wanted.
They found us the same holiday at a cheaper price
Excellent and friendly service.
Thank you
October 26, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, we are pleased to read your kind comments! Thank you again for booking with us and we will see you once your travel documents have arrived. Many thanks, Hays Travel Chapeltown. :)
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, we are pleased to read your kind comments! Thank you again for booking with us and we will see you once your travel documents have arrived. Many thanks, Hays Travel. :)
5-Star Review for Hays Travel Chapeltown and Shani
We recently booked our holiday through Hays Travel in Chapeltown, and I can’t recommend them enough! Our travel rep, Shani, was absolutely brilliant from start to finish. She made the whole process so easy and stress-free — helping us find the perfect holiday, sorting out our parking, insurance, and all the little details we might have missed.
Shani was friendly, professional, and really went the extra mile to make sure everything was just right. It’s rare to get such personal and genuine service these days, and she truly made the experience enjoyable.
Thank you, Shani and the team at Hays Travel Chapeltown, for all your help — we’ll definitely be booking with you again! ✈️🌞
October 19, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave such a lovely review. We will pass your comments on to Shani and the team. We will be in touch when your holiday tickets are ready for collection. Many thanks, Team Chapeltown :D
Very friendly and welcoming
Very friendly and welcoming, Joe found me what I wanted and the price was good
October 12, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments! Thank you for booking with us and we hope that you have a lovely trip. Many thanks, Hays Travel Chapeltown. :)
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, we are pleased to read your kind comments! We hope that you have a lovely time and we will see you once your tickets have arrived. :)
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a review. Your comments will be passes on to Natalie. We hope you have a lovely holiday. Thanks, Team Chapeltown :)
Staff lucy went above and beyond to…
Staff lucy went above and beyond to help us excellent service
October 9, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a review. Your comments will be passed on to Lucy and we will be in touch when your ticket are ready for collection. Thanks, Team Chapeltown :D
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a review. We will be in tough when your tickets are available for collection. Thanks, Team Chapeltown :)
The experience was wonderful
The experience was wonderful. Everything was made simple and we enjoyed the whole booking experience. The staff member was extremely knowledgeable and attentive. Would recommend Hays Chapeltown to all friends and family
September 20, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, I am pleased to read your kind comments! Thank you again for booking with us and we will see you once your tickets have arrived. Many thanks, Hays Travel Chapeltown. :)
From going in to book a holiday to…
From going in to book a holiday to leaving vicky was absolutely brilliant
September 23, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to complete this review, we are pleased to read your kind comments! Thank you again for booking with us and we will see you once your tickets have arrived. :)
Very Helpful and friendly...
Great customer service from Hays in Chapletown. Shania was very helpful and has first hand experience in cruise recommendations.
Shop staff are very friendly and welcoming.
Always use Hays when booking our holidays.
Highly recommend.
September 19, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a lovely review. Your comments will be passed on to Shani. We will be in touch when your tickets are ready for collection. Thanks, Team Chapeltown :)
The customer service I received was perfect
The customer service I received was really good. Lucy at the chapeltown branch was very helpful and friendly. I went in knowing exactly what I wanted to book as this was a return visit to the same hotel in Majorca we had previously visited. Will definitely be going to Hays in the future, they take all the stress of booking yourself away.
September 5, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave such a lovely review. Your comments will be passed on to Lucy. Many thanks, Team Chapeltown :)
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a review. We will be in touch over the next couple of weeks regarding the collection of your tickets. Many thanks, Team Chapeltown :)
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