Welcomed into the shop by a friendly smiling travel agent. Very patient with us as we didn't know where we wanted to go. Searched hard and asked lots of questions to find a holiday to suit us which sh... See more
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Janette was fantastic from start to finish. She was incredibly knowledgeable and helpful, taking the time to understand what we were looking for without ever making us feel pressured. Her advice was h... See more
Booked my holiday at Hays in Chapletown Sheffield with Jeanette Wistow Jeanette asked me what type of of holiday and my price range then we searched together and looked as few options Se... See more
Company replied
Always friendly, helpful and knowledgeable, we use hays travel for all our travels here and abroad because we feel comfortable and know we are being looked after, Lucy looked after us and was brillian... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lound side, S35 2UQ, Chapeltown, United Kingdom
- 0114 2570891
4.9
Excellent
525 reviews
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Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a review. We will be in touch over the next couple of weeks regarding the collection of your tickets. Many thanks, Team Chapeltown :)
Hays in Chapeltown coordinated simultaneous bookings
We went to Hays in Chapeltown on two occasions when we thought our needs were too complicated to do ourselves on-line. On the second occasion it turned out what we wanted to do wasn't possible. Not to be defeated, the agent arranged conf call with two other parties and coordinated simultaneous booking from the UK and US which resulted in the river cruise we wanted. Thank you Jess!
September 3, 2025
Reply from Hays Travel - Chapeltown
Thank you so much for taking time to leave such a lovely review. Your comments will be passed on to Jess, we will be in touch when your tickets are ready for collection. Thank you again, Team Chapeltown :)
lucy was very patient and helpful in…
lucy was very patient and helpful in booking our holiday and travel insurance.
August 30, 2025
Reply from Hays Travel - Chapeltown
Thankyou for your lovely review, I will pass your comment onto Lucy. Thankyou, Team Chapeltown :D
The staff have always been so helpful…
The staff have always been so helpful when I have been in
August 29, 2025
Reply from Hays Travel - Chapeltown
Thankyou for your lovely review :D
Excellent service
Staff listened to our needs and found the right holiday for the family.
Followed everything up without being pushy.
Excellent service.
August 21, 2025
Reply from Hays Travel - Chapeltown
Thankyou for taking the time to leave a lovely review. We hope you enjoy your holiday, we will be in touch when tickets are available for collection. Thankyou, Team Chapeltown :D
Very helpful and spent time searching…
Very helpful and spent time searching different hotels and alternatives for one to suit us and our budget.
August 16, 2025
Reply from Hays Travel - Chapeltown
Thankyou for your 5* review, we are happy to hear everything suited you well. We hope that you have a lovely holiday. Thankyou, Team Chapeltown :D
Great staff go above and beyond.
I’ve just booked a dream holiday for our family. The staff was amazing at tailoring the trip for us to make it perfect and was patient and accommodating with all my questions and queries. Will definitely be using them again.
August 20, 2025
Reply from Hays Travel - Chapeltown
Thankyou for your lovely review, we are happy to hear that you are very pleased with what our staff has found for you, and the service they have provided you with. We will be in touch with you when your tickets are ready for collection. We hope to see you again soon. Thankyou Team Chapeltown :D
Fabulous friendly service and really…
Fabulous friendly service and really understanding a customer's preferences! Booked with them for over 4 years now and always top class!
Thank you Vikki and all the team!
August 14, 2025
Reply from Hays Travel - Chapeltown
Thankyou for your lovely review, we will pass your comment onto Vicky. We are so glad you return to book with us every time. Thankyou, Team Chapeltown :D
Victoria was lovely
Victoria was lovely. Helpful knowledgeable and friendly. Excellent customer service.
August 7, 2025
Reply from Hays Travel - Chapeltown
Thanks for your lovely review :)
They had the time and patience to find…
They had the time and patience to find me a holiday that met my requirements
August 10, 2025
Reply from Hays Travel - Chapeltown
Thanks for your 5* Review :)
Lucy at Hays Travel Chapeltown 10/10
Lucy at Hays Travel Chapeltown was brilliant. She responded promptly to all my enquiries and we are so happy with what she organised for us.
August 8, 2025
Reply from Hays Travel - Chapeltown
Thanks for your review - we will pass on your lovely feedback to Lucy :)
Friendly helpful staff and made the…
Friendly helpful staff and made the booking process easy
July 30, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a review. We will be in touch when your travel documents have arrived. Thanks, Team Chapeltown :)
Return visit.
We always choose Hays Travel Chapeltown when booking our cruises. We know that we will get excellent service, by knowledgeable, pleasant and friendly staff. This time we were attended to by Natalie. She was very welcoming and efficient, it wasn’t long before we were sorted . Thank you Natalie and Hays Travel Chapeltown.
July 27, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave such a lovely review. Your comments will be passed on to Natalie. Thanks, Team Chapeltown :)
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a review. Your comments will be passed on to the team. Thanks again, Team Chapeltown :)
Your staff worked really hard to get me…
Your staff worked really hard to get me the holiday I wanted at the price I wanted ..and she was also very cute ..Bonus 👍
July 6, 2025
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave a lovely view. Your feedback will be passed on to the Travel Consultant who booked your holidays. Thanks, Team Chapeltown :)
Helpful and knowledgeable member of…
Helpful and knowledgeable member of staff who offered useful tips for for our holiday.
July 9, 2025
Reply from Hays Travel - Chapeltown
Thank you for leaving a lovely review. We will pass your comments on to the team. We will be in touch once your tickets are ready for collection. Thanks, Team Chapeltown :D
Reply from Hays Travel - Chapeltown
Thank you for your review. We appreciate your kind words. we will be in touch when your travel documents are ready for collection. Thanks, again, Team Chapeltown :)
The travel agent Keeley
The travel agent Keeley, made us feel welcomed, got to spin the wheel, got 60 pounds off our holday, and offto jamaca wego, all booked for my 65th birthday,,,, really kind and helpful, at your chapeltown branch
July 4, 2025
Reply from Hays Travel - Chapeltown
Hi Sally, thanks so much for the review, always happy to help. Cant wait for you to experience Jamaica. Let me know if you need anything further anytime. Kind regards keeley :)
Hays travel, chapeltown
Friendly and knowledgeable staff who go the extra mile. Just booked our 3rd holiday with them. Had to change the date of holiday which they did no problem.
July 6, 2025
Reply from Hays Travel - Chapeltown
Many thanks for leaving a review and for your kind comments :-)
Staff in chapeltown are just the most…
Staff in chapeltown are just the most friendly people, Jessica definitely had a hard job finding our holiday with our list,
July 5, 2025
Reply from Hays Travel - Chapeltown
What a lovely review! Thank you so much :-)
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