Janette was fantastic from start to finish. She was incredibly knowledgeable and helpful, taking the time to understand what we were looking for without ever making us feel pressured. Her advice was h... See more
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Welcomed into the shop by a friendly smiling travel agent. Very patient with us as we didn't know where we wanted to go. Searched hard and asked lots of questions to find a holiday to suit us which sh... See more
Company replied
Always friendly, helpful and knowledgeable, we use hays travel for all our travels here and abroad because we feel comfortable and know we are being looked after, Lucy looked after us and was brillian... See more
Company replied
Booked my holiday at Hays in Chapletown Sheffield with Jeanette Wistow Jeanette asked me what type of of holiday and my price range then we searched together and looked as few options Se... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lound side, S35 2UQ, Chapeltown, United Kingdom
- 0114 2570891
4.9
Excellent
525 reviews
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Really lovely
Really lovely, helpful staff. Thay listened to all my needs and what i wanted and sorted me a holiday at the price I wanted. Made sure I understood everything and double checked all the details.
May 3, 2026
Reply from Hays Travel - Chapeltown
Thank you for booking with us Kathleen - We hope you have the best holiday!
From the moment i walked into the shop…
From the moment i walked into the shop i was made to feel very welcome. I was offered a drink and a snack. Lucy was very friendly and she explained every thing to me step by step. I was very impressed by the service.
April 26, 2026
Reply from Hays Travel - Chapeltown
Thank you so much for booking with us! We look forward to seeing you again soon :)
very helpful and sociable
very helpful and sociable
Knowing there is somebody to talk to face to face
March 29, 2026
Hays staff always make us smile
Hays staff always make us smile. They want you to have a good time as possible , they make sure everything is in place that you might need and are always on hand if you need help. Great service at Hays!!!
March 28, 2026
Reply from Hays Travel - Chapeltown
Hi, it was our pleasure to book your holiday. We will be in touch when your tickets are ready for collection. Thanks, Vicky :)
Once again the Staff at Hays Travel…
Once again the Staff at Hays Travel Chapeltown , Sheffield stepped up to the plate and found us a holiday we are looking forward to. Victoria was brilliant and went out of her way to find the right hotel for us.
We always use Hays Travel and will continue to do so. I thoroughly recommend the company.
March 31, 2026
Reply from Hays Travel - Chapeltown
Thank you for taking the time to leave such a lovely review. It was my pleasure being able to book your holiday for you. Many thanks, Vicky :)
100% service
lucy was very helpful and informative .swift transaction .all staff were very welcoming. used hays on several occasions always get 100% service. thankyou
March 28, 2026
Very friendly and professional
Very friendly and professional. Took the time to explore all options available, so we could choose exactly what we wanted. Was able to advise as agent had personally experienced these trips. Looking forward to our holidays.
March 24, 2026
Reply from Hays Travel - Chapeltown
Thank you for your lovely review. We really appreciate it :)
Easy to book and very friendly staff…
Easy to book and very friendly staff and they listen to what u want
March 5, 2026
Reply from Hays Travel - Chapeltown
Thank you! We look forward to booking you again in the future :)
Cruise whale watching.
We have used Hays before. We have found staff to be knowledgeable. This trip we decided to find out what was available as we wanted to go whale watching. Rebecca found flights, assistance at airport, transport to hotel. beautiful hotel night before boarding ship. Everything we needed. We both cannot walk fast.what we need was on the ship. Rebecca kept us informed of everything.cannot wait for September so excited. Now looking for next holiday.
February 21, 2026
Ever helpfulAs usual great experience by people who…
As usual great experience by people who know what they are doing
February 25, 2026
Reply from Hays Travel - Chapeltown
Thankyou so much for taking the time to leave a lovely review. I enjoyed booking this holiday for you as much as I did the last and look forward to seeing you soon. Thanks, Vicky :)
Good experience well informed staff
February 19, 2026
Reply from Hays Travel - Chapeltown
Hi, Mr and Mrs Harkness, It was our pleasure to book your trip with you and I enjoyed sharing my hints, tips and photos with you of my own experience. See you soon. Thanks, Vicky :)
Reply from Hays Travel - Chapeltown
Hi, Paige, thank you for taking time to leave a lovely review. It was a pleasure to assist you with your holidays needs. See you again soon. Thanks, Vicky :D
Very knowledgeable and friendly helped…
Very knowledgeable and friendly helped us all the way to a smile .
February 19, 2026
Reply from Hays Travel - Chapeltown
Hi, Keith, thank you for your lovely review, always happy to help :D
We have used this branch before and…
We have used this branch before and Staff are always very polite and helpful
We have downloaded the app but it does not recognise our reference number so will be popping back to query this
February 10, 2026
Reply from Hays Travel - Chapeltown
Hi, Gary, thank you for your review. If you pop back in we can assist you with the App and adding you booking :)
Lucy is amazing she got us our dream…
Lucy is amazing she got us our dream holiday 300 pounds cheaper than another well known branch
February 7, 2026
Reply from Hays Travel - Chapeltown
Ahh Alison it was my pleasure booking your holiday! Thank you again for trusting me :) - Lucy.
Very helpful agent
Very helpful agent .
Good useful information regarding booking our first cruise
Friendly and didn’t feel rushed at all
February 6, 2026
Reply from Hays Travel - Chapeltown
Thank you for your lovely review Margy, we look forward to seeing you again soon :)
Always our go to for our holiday…
Always our go to for our holiday bookings. Extremely friendly and helpful. Would 100% recommend.
February 6, 2026
Reply from Hays Travel - Chapeltown
Thankyou for your service, pleasure to assist you with your holiday :)
The operator Olivia at your Chapeltown…
The operator Olivia at your Chapeltown branch was very helpful and made the booking of our holiday very pleasant 😊
February 11, 2026
Reply from Hays Travel - Chapeltown
thankyou was a pleasure to book you :)
Efficient and friendly..knowledgeable.
Efficient and friendly..knowledgeable.. nothing too much trouble
February 10, 2026
Reply from Hays Travel - Chapeltown
Thank you for your kind words, Hope you have a amazing Holiday.
It's always a pleasure to walk into the…
It's always a pleasure to walk into the Chapeltown Branch and be welcomed. The staff there are really helpful and give you the best value for money.
February 8, 2026
Reply from Hays Travel - Chapeltown
Thank you for your kind comments look forward to seeing you again soon :-)
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