Hays Travel - Chapeltown Reviews 

We were making enquiries about a holiday to take place within a couple of years time and with a very short deadline to book due to an available discount. Shani at Chapeltown branch was so accommodating and helpful. Kept us in the loop with dealings with the cruise company. Fielded and resolved our many questions. Rang to update us without prompting. Stayed over her usual working hours to ensure our booking was successful. We always use our Chapeltown branch to book holidays.

For year now iv been going to Hayes travel in chapeltown and wouldn't go anywhere else the staff are so helpful and make you feel so comfortable

Excellent service as usual.

I just popped in to see what was available & straight away I felt I was at home & nothing was too much trouble.

Fantastic service and advice as usual from the Chapeltown, Sheffield branch as usual and especially Lucy who is our go to 'personal' travel agent at the branch. The who process from finding the right holiday for us to booking it is so easy and straightforward.

Rebecca at hays travel always makes our holiday booking process plain sailing.

Honestly the friendliest lady and the best service. I’m so exited for our holiday now and such a great deal

We got exactly the holiday we wanted at a reasonable price.
Lucy was very helpful and efficient.

Great professional advice, help and support

i always have a good experience with hays travel , kind people, nice people, approachable and considerate

Had a lovely experience Booking our dream Florida family holiday through Lucy, at Hays Chapletown. She was absolutley brilliant. Lucy got us a deal we could have only dreamed of. She made booking the most expensive holiday we will ever book alot less scary. Thank you so much.

The staff are wonderful especially vicky who sorted my holiday for me

Everything went well, your staff patiently answered my questions and we were able to book a holiday. Thank you.

The staff are very friendly, knowledgeable and professional.

Excellent service, nothing was too much trouble. Very good price, flight times good. Lots of information provided.

Very good customer service from Vicky from start to finish. Very helpful with questions I had got , would definitely book with Hays again.

Once I saw the advertisement on Facebook, I contacted Hays Travel and they got back to me straight away. Vicky was very helpful and shared all the details with me. When I decided to book, she contacted me to set everything up, and within a few minutes I received all the details by email. Excellent service throughout!

I booked a trip to the Bucharest Spa as a birthday treat for my partner, and Hays Travel completely failed at the most basic part of the booking — providing the QR code needed for entry.
We arrived and were left standing in reception with no access, no help, and no urgency from Hays Travel. In the end, we had to pay for entry ourselves just to avoid ruining the day. It was embarrassing and completely unacceptable.
To make it worse, the QR code was sent hours later, long after we had already paid — making it useless. The refund process then dragged on for weeks and wasn’t even for the full amount initially promised.
Hays Travel then tried to shift the blame onto the spa, despite the fact that the booking — and responsibility — sat entirely with them. No accountability, no urgency, and no real effort to put things right. Assistant manager is quick to argue the toss with the customer rather than demonstrate understanding.
This was meant to be a special occasion and instead turned into a stressful, frustrating experience due to their incompetence.
I won’t be using Hays Travel again and would strongly advise others to book elsewhere.

Good friendly experienced staff who dealt with my booking in a very professional manner.

Jess at chapeltown helped us book our cruise she sorted a few miner mistakes
She was very polite and knowledgeable .