Hays Travel - Charlotte Hopkin Reviews 

Charlotte was polite and friendly. She looked at what we wanted and found us a great deal. Everything was done professionally and with ease. Holiday booked and now we can't wait to go.

Excellent customer service and very informative

Charlotte, she's always so helpful and continues to help throughout the holiday with any queries I may have.

Charlotte was great at answering my multiple queries & helping me find the best holiday for my requirements

Charlotte is incredibly friendly & helpful

I always book my holidays with Charlotte as she is fantastic. Always so patient with me as I'm so indecisive.
I also made an error with the hotel I chose and Charlotte was able to sort it for me straight away with no issues.
Would not go anywhere else!

So easy to book with Charlotte. She replied promptly and had excellent knowledge.
When flights and dates didn't match our availability, Charlotte offered alternatives and found us a excellent price for a fabulous looking holiday.
She helped set up a direct debut to spread the cost. We booked our holiday in about half an hour. Definitely recommend Charlotte and her expertise.

Second holiday booked with Charlotte so easy going professional and nothing was too much even though my partner kept changing his mind i don't think we'd ever book with any one else

Excellent service. Answered my queries clearly and quickly. Another good experience booking through Charlotte and will definitely use her again.

Charlotte was extremely patient and tolerated me continuously changing my mind and not knowing where to book. I will definitely use her again she makes things super easy x

Booked a ski holiday with charlotte @ hays travel (barry, south wales)

Charlotte found multiple hotels offering different price points and then found the best prices for instructors for my daughters and all the passes and equipment. The worry was completely taken out of the planning

Would highly recommend.

very helpful

As always we had great service off Charlotte when we booked our last holiday so helpful and knowledgeable, wouldn't go to anyone else

Charlotte is a real credit to Hays, such a helpful employee from beginning to end, made booking pur cruise an absolute joy.

Charlotte is always so helpful and nothing is too much of a problem for her. Charlotte goes over and beyond to help all her customers she is one in a million and we are lucky to have her as our agent to book with.

Charlotte is knowledgeable and will advise on things when we ask her

Charlotte who I have been dealing with is excellent, both with communications and knowing our needs. We have used her for two holidays and she has not disappointed.

Easy, fast and friendly. The second time I have used Charlotte for booking a holiday. Great service I definitely recommend.

Charlotte was really professional , great at her job , answering all our questions, very friendly and polite , would definitely book again with Charlotte.

Charlotte is always our go-to travel agent when booking a holiday. She always manages to find us a good deal or an upgrade which we would fail to do if we tried to book ourselves online. It proves that nothing can beat the personal service of a travel agent.

Charlotte was professional, efficient and friendly. She sorted out our joint booking with friends with no fuss and bother. She ensured we had what we wanted at an acceptable price with all the little extras included. It made booking easy and removed a lot of the stress. Thanks Charlotte!

Our experience from booking our honeymoon with Hays- Charlotte Hopkins to be precise was such a pleasant one. We told Charlotte what we were looking for and budget and we now have a lovely honeymoon booked for may next year. We cant wait. Thanks Charlotte!