Brilliant service, quick to get back to me. Found me numerous quotes and worked with me to find the best holiday for myself and my family. Nothing was too much for Charlotte. She always goes above and... See more
Location
Switch locationPersonal Travel Consultant Charlotte Hopkin, CF63 1BA Barry Island, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I contacted Charlotte regarding a cruise I fancied and gave her some dates that I was looking at. Charlotte replied the same day with a couple of amazing Cruises and I booked my dream holiday within... See more
Charlotte has been extremely friendly and helpful. Above helpful infact! I went to her with some holidays I had sourced myself, and she gave me honest feedback on all. She also sourced some herself fo... See more
We found Charlotte so helpful in choosing our holiday destination! She covered all our concerns about there being hills and the locality, where to dine and basically have a great time! Lovely lady!
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Charlotte Hopkin, CF63 1BA, Barry Island, United Kingdom
- 1446334027
5.0
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honeymoon
Our experience from booking our honeymoon with Hays- Charlotte Hopkins to be precise was such a pleasant one. We told Charlotte what we were looking for and budget and we now have a lovely honeymoon booked for may next year. We cant wait. Thanks Charlotte!
June 4, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Being professional and helpful
Being professional and helpful. Also catering for the various requirements requested for our group holiday.
May 20, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Charlotte got back to me straight away…
Charlotte got back to me straight away and help me book our cruise for 2027 it was so straight forward.
May 10, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Book with Charlotte!
Charlotte is my go to when booking holidays. She is so knowledgeable and goes above and behind for her customers. Can’t fault her at all!
May 9, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Quick and Easy
This was my first time booking a family holiday and I had no idea where to begin. I just popped Charlotte a message and she took it from there.
The holiday was booked within half an hour. Quick and easy. I highly recommend.
May 7, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
A* Service
Charlotte has been amazing and got us such a good deal and I can’t wait to now go on my first cruise.
May 2, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Charlotte is amazing!
Charlotte is amazing and never fails to find our perfect holiday for a brilliant price. She is so patient, trustworthy and understanding and is always happy to help with our endless questions and queries. We always highly recommend her for anyone looking to book a holiday.
April 30, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
As usual the service was wonderful the…
As usual the service was wonderful the staff were outstanding and very helpful
Kind regards Bryan Malcolm King
April 28, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Great Customer Service
Charlotte was very helpful with finding me a solo safari holiday. She went out of her way to research choices and companies for me to choose from. Communication was prompt and professional and any request was dealt with no problem. Great customer service!
April 15, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Very easy and professional service
Very easy and professional service . Made it so easy to book the holiday x
April 4, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Book your holiday with Charlotte!
Charlotte was amazing! She answered all of my questions and found exactly what I wanted. She was very friendly and professional
April 3, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review, a pleasure booking your holiday :) x
Simple booking system with a very…
Simple booking system with a very helpful travel consultant. I’m looking to book with Charlotte for future getaways 👍
March 11, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review x
Outstanding service
Charlotte was outstanding throughout the whole process.
After I gave her the brief for the type of holiday we were looking for, she went away and research the whole holiday and came back with specific options which were a great reflection of the brief given.
Once we had decided on the trip, the booking process was spotless
March 6, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review :) x
It was quick and convenient due to work…
It was quick and convenient due to work commitments and we are booked for our holiday
March 14, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review x
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review x
Charlotte gpes above and beyond to find…
Charlotte gpes above and beyond to find your perfect holiday
February 25, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review x
Charlotte Hopkin was very welcoming and…
Charlotte Hopkin was very welcoming and courteous throughout our communications. She was extremely helpful and informative regarding the holiday and welcomed any queries.
January 30, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review x
Thank you very much for the ease and…
Thank you very much for the ease and help to book our holiday .
Charlotte has made the process a pleasure .
February 15, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review x
Charlotte was very helpful finding us…
Charlotte was very helpful finding us the cheapest price for our holiday this is the second time we have booked with her.thank you so much we looking forward to our next family holiday as a four 😊
February 5, 2025
Reply from Hays Travel - Charlotte Hopkin
Thanks for your lovely review x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.