Trinity that works in the Chelmsford office is amazing, she helped us last year with our cruise, she was so helpful we booked again this year with her, there wasn't anything she wouldn't do for us,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... See more
Company replied
Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... See more
Company replied
We always try to book with Hays. Excellent customer service and always so helpful and price match where possible. We booked another holiday yesterday through Chelmsford with Marney and Joanne. Both... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom
- 01245801314
4.9
Excellent
989 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jo was very helpful when booking our…
Jo was very helpful when booking our holiday, she was very friendly and we felt very relaxed as she was not pushy either.
March 29, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind words, it was a pleasure to book your holiday for you .. jo
Every time I book at Hays Travel in…
Every time I book at Hays Travel in Chelmsford I get excellent service. The staff are always friendly and explain things well. Thank you from a very nervous traveller.
March 16, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure booking your holiday.
Trinity
Julia was super helpful and made the…
Julia was super helpful and made the whole process really easy. She made great suggestions and was very professional
March 19, 2026
Reply from Hays Travel - Chelmsford
Thank you for booking with me . I hope you have a Magical time . xx
Holiday to Lanzarote
Very professional young lady we have booked with Hayes before and are always pleased with the service they provide.
March 10, 2026
Reply from Hays Travel - Chelmsford
Good Afternoon,
Thank you so much for your lovely review!
Kind Regards,
Evita
Victoria - was very helpful
Victoria was very helpful explained everything and was so informative. All staff at the Chelmsford branch are a great bunch of people.
Such a great experience.
March 15, 2026
Friendly ,helpful ,experienced staff.
Friendly ,helpful ,experienced staff.
Access to multiple companies and offers.
February 28, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind reply it was a pleasure getting your holiday booked!
Trinity
Extremely helpful with a hotel in…
Extremely helpful with a hotel in Copenhagen . Thank you.
March 10, 2026
Reply from Hays Travel - Chelmsford
Hi Lucy,
Thanks very much for your kind review!
Leah.
Michelle was very friendly....
Michelle was very friendly and straight forward to deal with.
March 6, 2026
Reply from Hays Travel - Chelmsford
Hello, Grant
Thank you for your kind Review.
Kind Regards
Michelle
Listened and taylored our holiday…
Listened and taylored our holiday exactly to our request,
March 3, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review. It was a pleasure to see you again in store and help to book your fabulous trip to Italy.
Victoria
Friendly, professional and very Helpful
I had to visit twice over the weekend to arrange my trip later this year, with my friend from New Zealand. As I had asked for a few different options on flights, hotels and excursions. This took over 5hrs of Debbie's time. A big thank you to Debbie for her patience, Reece's recommendations on Hotels and excursions. Both of them were very helpful and informative, with suggestions and recommendations. Even though this took a very long time, to plan and execute. I never once felt rushed, or pressured into making a booking. Looking forward to our trip later this year. Thank you again Debbie and Reece for all your help.
February 28, 2026
Evita was a very welcoming and helpful…
Evita was a very welcoming and helpful young lady, would definitely book with her again
February 22, 2026
Reply from Hays Travel - Chelmsford
Good Afternoon Mr Jackson,
Thank you so much for your lovely review!
Kind Regards,
Evita
Good afternoon to all in hays travel . thanks to leah and brooke for help me to get a good deal on a trip to the ROYAL EDINBURGH military tattoo . All the staff are good and friendly .
Good afternoon to all in hays travel good staff and a good service . I will keep booking my holidays with hays travel .thanks to leah and brooke for there help on my trip the royal edinburgh military tattoo in AUG26 ..KEEP UP THE GOOD WORK .. thank mr j lane
March 1, 2026
Reply from Hays Travel - Chelmsford
Johnnie,
We appreciate you taking the time to share your positive experience with us. We're so happy to hear that we could provided good service, and we look forward to helping you book future holidays.
Thank you,
Brooke and Leah
helpful and efficient service
March 1, 2026
as usual the staff were very helpful…and knowledgeable
as usual the staff were very helpful and knowledgeable
February 25, 2026
Reply from Hays Travel - Chelmsford
Thank you for taking the time to leave me a review, it is always a pleasure to see you both in store and help to get your holidays booked.
Victoria
Victoria sorted out a cruise for us…
Victoria sorted out a cruise for us very friendly and knowledgeable would definitely recommend her to friends and family
February 28, 2026
Reply from Hays Travel - Chelmsford
Thank you very much for taking the time to leave me a review. It was a pleasure to meet you both in store and help to get your cruise booked.
Victoria
Very helpful young lady sorted out a…
Very helpful young lady sorted out a holiday with no problems 👌
February 21, 2026
Reply from Hays Travel - Chelmsford
Thank you for taking time to write this lovely review. Im so glad I could get this booked for you, it was a pleasure to meet you both and I hope you enjoy your holiday!
Marney :)
Very helpful and a positive experience…
Very helpful and a positive experience going into a travel agency which we haven’t done for years
February 24, 2026
Reply from Hays Travel - Chelmsford
Good Afternoon Mrs Maltby,
Thank you so much for your lovely review! I appreciate this!
Kind Regards,
Evita
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.