Hays Travel - Chelmsford Reviews 

989
TrustScore 5 out of 5

4.9

19-20 High Chelmer, CM1 1XL Chelmsford, GB


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Rated 5 out of 5 stars

Trinity that works in the Chelmsford office is amazing, she helped us last year with our cruise, she was so helpful we booked again this year with her, there wasn't anything she wouldn't do for us,... See more

Company replied

Rated 5 out of 5 stars

Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... See more

Company replied

Rated 5 out of 5 stars

Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... See more

Company replied

Rated 5 out of 5 stars

We always try to book with Hays. Excellent customer service and always so helpful and price match where possible. We booked another holiday yesterday through Chelmsford with Marney and Joanne. Both... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom

  • 01245801314

4.9

Excellent

TrustScore 5 out of 5

989 reviews

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4.9

All reviews

(989)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Reece was very professional and went…

Reece was very professional and went the extra mile to help me get the correct holiday for my requirements.

February 21, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Hi Rose,

It was lovely meeting you and finding you a holiday! I hope you're looking forward to your cruise :)

Thank you for your kind words

Rated 5 out of 5 stars

helpful and knowledgeable

Evita was very helpful and patient with our needs.
She was able to give us information about the areas we were interested in which enabled us to make informed decisions.
Polite and respectful and friendly in equal measures.

February 23, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Good Afternoon Mrs Winney,

Thank you so much for your lovely review, I appreciate this!

I'm so glad I could get your holiday booked for you.

Kind Regards,

Evita

Rated 5 out of 5 stars

Reece was brilliant

Reece was brilliant, very patient with us and looked thoroughly into all aspects of what we wanted.
Overall he took all the work from our shoulders, making us feel much less stressed.
Very satisfied, thank you Reece 👏👏👏

February 15, 2026
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Reply from Hays Travel - Chelmsford

Hi Anne,

I hope you're well, thank you for your kind words :)

It was a pleasure finding you a holiday

Rated 5 out of 5 stars

I decided to fly!

I decided to fly from Cornwall to Stansted after visiting a friend. The young lady who helped me
navigate setting up an app on my old telephone
was so patient with me.
Unfortunately I did not take a note of her name.
Whenever I decide to book a holiday I will be certain
to use Hays Travel.

February 20, 2026
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Reply from Hays Travel - Chelmsford

Thank you so much for your kind review. It was a pleasure to book your flight and I really appreciate your lovely feedback. Thank you again for being so patient with me as I am training and I hope to see you again soon!
Marney :)

Rated 5 out of 5 stars

Always outstanding

As always outstanding service from Hays. So helpful and efficient.

February 13, 2026
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Reply from Hays Travel - Chelmsford

Hi Lisa,

Thank you so much for you kind review! It is always a pleasure to book your holidays!!

Leah.

Rated 5 out of 5 stars

I was made to feel very welcome and…important

I was made to feel very welcome and Rhys from the Chelmsford branch was very understanding and helpful when I run into some technical phone issues. Highly recommend this store

February 11, 2026
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Reply from Hays Travel - Chelmsford

Hi Linda,

Thank you for your kind words, in the end we managed to get your cruise booked so thank you for your patience :)

Rated 5 out of 5 stars

Hays Travel in High Chelmer is…

Hays Travel in High Chelmer is brilliant for booking any kind of holiday. Reece was amazing as always and never fails to find us the exact kind of holiday we are looking for. He is patient and thorough in what he does and does it well. Thanks so much Reece, we are so looking forward to our trip to Dubai.

February 18, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Hi Lorena,

Thank you so much for your kind words, it's always a pleasure to serve you and find you the best possible deal we can

Rated 5 out of 5 stars

We've been using Hays for the last 5…

We've been using Hays for the last 5 years now. They just make everything so easy, especially Julia at Chelmsford. We wouldn't go anywhere else!

February 17, 2026
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Reply from Hays Travel - Chelmsford

Thank you , you are more than welcome . Julia x

Rated 5 out of 5 stars

Hays travel Chelmsford

Michelle at Hays travel Chelmsford was patient with our questions no matter how trivial and on a busy day with computer challenges was able to still get our holiday details and destinations promptly. Michelle was also as good as her word with personalised care communicating promptly by phone and email . Would highly recommend the staff at Hays travel Chelmsford and use them again

February 9, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Hello, Miss Donaldson

Thank you for you kind review, We are always here to help. It was a pleasure to help you book your holiday.

Kind Regards
Michelle

Rated 5 out of 5 stars

We didn’t have to spend hours sitting…

We didn’t have to spend hours sitting in the shop. We visited told them our requirements; Then a few days later we were contacted with exactly our requested holiday

February 7, 2026
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Reply from Hays Travel - Chelmsford

Good Afternoon Mr Ridley,

Thank you very much for your review!

Kind Regards,

Evita

Rated 5 out of 5 stars

Great experience at Hays Travel

Great help from Julie, in finding us just what we were looking for.
Always a good experience at Hays and all staff very friendly and helpful.

February 12, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

You are more than welcome . Thank you for your booking , Julia x

Rated 5 out of 5 stars

Jo has been really helpful and friendly…

Jo has been really helpful and friendly in booking our trip to Australia.

We had a bit of a problem with some of our flights (Cathy Pacific informed me that my 4 business class flights were cancelled) but Jo immediately looked into it and sorted it out.

So very happy and we’ll definitely use Hays again for any big trips we do.

February 14, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Thank you for your kind words, it was a pleasure to book your Australian Adventure for you !
We look forward to hearing all about it!

Rated 5 out of 5 stars

Great experience staff extremely…

Great experience staff extremely helpful made it so easy .
Trinity was knowledgeable and very helpful.

February 14, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Thank you for your kind review it was a pleasure getting your holiday booked.

Trinity

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Understood our requirements and was patient!

February 12, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Hi Leslie and Jean,

It was lovely meeting you both yesterday, i'm glad we was able to find you a holiday and thank you for being patient with me :)

Rated 5 out of 5 stars

Trinity as always

Trinity as always, was so helpful sorting out a holiday for the family. We took a long time deciding but she was very patient and talked us though our best options. She has done all the paperwork and will be checking us in, ensuring a stress free experience for us all.

February 11, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Thank you for your kind review it was a pleasure getting another holiday booked for you. I look forward to booking more of your holidays.

Trinity

Rated 4 out of 5 stars

reece was very good.

reece was very good.
we had to wait over a hour though

February 2, 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Hi Lisa,

Thank you for your review, i am very sorry that you had to wait over an hour before booking you, as you can appreciate Sundays can be exceptionally busy for us. But we thank you for your patience :)

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