Trinity that works in the Chelmsford office is amazing, she helped us last year with our cruise, she was so helpful we booked again this year with her, there wasn't anything she wouldn't do for us,... See more
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Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... See more
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Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... See more
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We always try to book with Hays. Excellent customer service and always so helpful and price match where possible. We booked another holiday yesterday through Chelmsford with Marney and Joanne. Both... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom
- 01245801314
4.9
Excellent
989 reviews
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Reply from Hays Travel - Chelmsford
Thank you for your kind review
Michelle
Staff exceptional
The quality of the staff knowledge and friendly approach to finding exactly what I was looking for.
February 1, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked.
Trinity
Always so helpful
Usually I pop in to Hays Travel Chelmsford as they are always so approachable and helpful but as it was pouring down with rain, I rang the shop and was helped to find a perfect holiday at a good price by Marney. Thank you 🤩
February 4, 2026
Reply from Hays Travel - Chelmsford
Thank you for booking with us, enjoy your holiday!!
Marney :)
Reply from Hays Travel - Chelmsford
Hi Julie,
Thanks so much for your kind review, it was a pleasure getting your holiday booked for you :)
Leah.
VERY GOOD SERVICE
February 5, 2026
Reply from Hays Travel - Chelmsford
You are very welcome , was lovely to meet you both . Thank you for your bookings .
Julia x
As usual our visit to this travel agent…
As usual our visit to this travel agent was a successful experience. Julia, who manages our trips, was very helpful. The staff are knowledgeable and friendly.
February 5, 2026
Reply from Hays Travel - Chelmsford
Thank you , its always lovely seeing you both . Thank you again for your bookings ,Julia x
Hays was recommended by a friend
Hays was recommended by a friend, in particular Trinity. Trinity was very helpful, pleasant and very knowledgeable.
January 29, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind reply it was a pleasure to get your cruise booked.
Trinity
A successful first visit to Hays
We were very happy with the Reece, who listened to what we wanted, suggested options and explained what each location offered.Holiday booked 👍
February 1, 2026
Reply from Hays Travel - Chelmsford
Hi Paul,
Thank you for your kind words, it was a pleasure finding you a holiday :)
Very good experience very helpful
Very good experience very helpful . Was happy with the experience I had . Very good company to book with and we use them again in the future .
January 27, 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind reply it was a pleasure getting your holiday book.
Trinity
Welcomed with a smile
Welcoming, helpful, listened to our needs.
Made sure we understood the process of booking and next steps.
February 2, 2026
Very friendly and polite service…
Michelle was very thorough in going through the various options for our trip.
Please note my name is FRANK
January 26, 2026
Reply from Hays Travel - Chelmsford
Hello Frank
Thank you for your kind review, and thank you for booking with Hays Travel.
Kind Regards
Michelle
Staff member who we dealt with was…
Staff member who we dealt with was excellent very helpfull
February 2, 2026
Reply from Hays Travel - Chelmsford
Hi Stephen,
Thank you very much for your kind review! It was a pleasure to get your holiday booked! :)
Leah.
Jo was fantastic very helpful and…
Jo was fantastic very helpful and listen to us for what we wanted.
February 1, 2026
Knowledgeable of the location that we…
Knowledgeable of the location that we wanted to go too, was very helpful.
January 25, 2026
Reply from Hays Travel - Chelmsford
Thank you for taking the time to reply to our survey and your positive comments.
It was a pleasure to book your holiday
Debbie
All the staff are very helpful…
All the staff are very helpful specially Michelle who sorted the holiday out she new exactly what she was doing
February 1, 2026
Reply from Hays Travel - Chelmsford
Hello, Mr Jay
Thank you for your kind review and for booking in store at Chelmsford it was a pleasure to help you find your holiday.
Kind Regards
Michelle
Ease of booking and friendly
Ease of booking and friendly, knowledgable and helpful staff as always. We have always found booking through Hays gives us another level of support if we need it.
February 1, 2026
Reply from Hays Travel - Chelmsford
Thank you so much for your kind feedback! And thank you again for being so patient with me while I’m training — it’s very much appreciated. We look forward to helping with your next holiday.
Marney :)
I live in USA but am British and this…
I live in USA but am British and this is the second cruise Hsys has organized for me. I would like to thank Victoria in Chelmsford office for all her help and very quick responses. Smooth Sailing 😊
January 25, 2026
Reply from Hays Travel - Chelmsford
Thank you for taking the time to leave a lovely review. It is always a pleasure to help book your holidays.
Victoria
The staff at Hayes travel are always…
The staff at Hayes travel are always very helpful, pleasent and professional.
January 24, 2026
A pleasant booking experience.
My husband and I booked a holiday with Marney at the Chelmsford branch. She stated that she was a trainee but she was very helpful, polite, and efficient throughout our visit. We believe that she will be an asset to Hays.
January 10, 2026
Unprompted review
Reply from Hays Travel - Chelmsford
Thank you so much for your kind review. It was a pleasure to book your holiday and I really appreciate your lovely feedback. Thank you again for being so patient with me as I am training and I hope to see you again soon!
Marney :)
Booking a holiday when the staff can really help you
We explained what we needed and was advised and explained about the location of the hotels we had been looking at. Debbie was lovely
January 28, 2026
Reply from Hays Travel - Chelmsford
Thank you for taking the time to reply to our survey and for your positive comments.
It was a pleasure to do your booking
Debbie
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