Very very helpful staff, Pete came across as efficient, knowledgeable and very patient. He went above and beyond to find us the right holiday.
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I haven't been into a travel agent for years, this experience was so good that I will now book holidays this way. Charlotte immediately understood my very specific requirements and came up with suitab... See more
Company replied
Peter at the branch was so helpful - a great asset to your business I feel - nothing was too much trouble and he spent ages to get us where we wanted to go
Company replied
Charlotte in Your Cheltenham branch was so very helpful to me in booking my cruise I will give her 100% she went through everything with me booked it and I can’t say enough about her. She was so good... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
159 High Street, GL50 1DF, Cheltenham, United Kingdom
- 01242808481
4.9
Excellent
627 reviews
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Very good quick informative good…
Very good quick informative good helpful advice will use them again
August 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick helpful service felt very…
Quick helpful service felt very confident going ahead with my booking.
August 4, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :)
Very helpful took the time to find what…
Very helpful took the time to find what we asked for, did it with a smile Very friendly.
August 4, 2026
Reply from Hays Travel - Cheltenham
Thank you for the great feedback! I appreciate your kind words - Charlotte :)
Back again!
This is our second holiday booking with Hayes Travel. Peter the manager was very attentive, polite and patient. We didn’t feel rushed to make a decision and the whole booking experience was dealt with professionally and efficiently. We would definitely recommend.
July 27, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for taking the time to write a review. It was lovely to meet you both and look after your holiday needs. All the very best Peter
Charlotte the Star
Charlotte has been very good in face to face service.
She is very patient and flexible in anwsering and seeking information on the hoof.
Far better than booking this all on line.
July 29, 2026
Reply from Hays Travel - Cheltenham
Thank you for the great feedback! I always strive to be patient and flexible when assisting customers and it's great to know that our in-person service is appreciated! - Charlotte
Very clear and concise about all…
Very clear and concise about all possible routes/times.
Good guidance- I don’t travel often!
A good experience overall.
July 31, 2026
Easy booking to make
Easy booking to make, handled quickly and straightforward, no hassle or pressue.
July 29, 2026
Reply from Hays Travel - Cheltenham
Thank you for your wonderful feedback! I'm glad I made your booking experience quick, straightforward, and hassle-free! - Charlotte
Booked city break to Barcelona
Booked city break to Barcelona, Peter was very helpful, accommodating and booked holiday for me
July 28, 2026
Reply from Hays Travel - Cheltenham
Thank you Saba, I was lovely to be able to assist you with your trip. See you soon for the boarding passes. All the best Peter
The young lady who booked our cruise…
The young lady who booked our cruise was extremely efficient and the service was excellent
July 21, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :)
Hayes Travel (Peter) - Great Service
Great, friendly and professional service from Peter who quickly confirmed our requirement then provided options in a timely manner then supported us throughout the booking and confirmation process.
July 20, 2026
Reply from Hays Travel - Cheltenham
It was so lovely to meet you both, you are pure delight to talk to and I’m thrilled I’ve help to arrange your holiday . I’ll help you every step of the way. Very best Peter
Charlotte was superb help and made…
Charlotte was superb help and made booking a lot easier, then helping to resolve flight issues
July 14, 2026
Reply from Hays Travel - Cheltenham
Thank you for your wonderful feedback! I'm glad I was able to make the booking easier for you and also help to resolve flight issues. - Charlotte
Reply from Hays Travel - Cheltenham
Thank you for your kind review :)
Great service from start to finish
July 23, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review!
Time to listen to us to find a holiday…
Time to listen to us to find a holiday that was right for us both this was outstanding so happy.
July 22, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review!
Reply from Hays Travel - Cheltenham
Thank you for your kind review :)
Booking our cruise with Ashleigh at…
Booking our cruise with Ashleigh at your Cheltenham branch was a very good experience, she sorted everything we requested, will definitely book with Ashleigh again.
July 18, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review, I hope you have a great time!
Friendly and very efficient
Friendly, helpful staff. Very efficient. I was just booking a flight, but the whole process was explained to me, clearly, including the next steps. Very easy.
July 15, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review, I hope you have a great time :)
I booked a holiday to Sydney over…
I booked a holiday to Sydney over Christmas. The staff in the Cheltenham branch were really knowledgeable and helpful : they helped me to get the right flights, with convenient connections.
July 7, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :)
The agent was extremely helpful and…
The agent was extremely helpful and courteous. It was a pleasure to do business.
July 10, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for your wonderful review! I am delighted to hear that you had such a positive experience and that you found me helpful and courteous. I truly appreciate your kind words. - Charlotte
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