Hays Travel - Cheltenham Reviews 

627
TrustScore 5 out of 5

4.9

159 High Street, GL50 1DF Cheltenham, GB


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Rated 5 out of 5 stars

Very very helpful staff, Pete came across as efficient, knowledgeable and very patient. He went above and beyond to find us the right holiday.

Rated 5 out of 5 stars

I haven't been into a travel agent for years, this experience was so good that I will now book holidays this way. Charlotte immediately understood my very specific requirements and came up with suitab... See more

Company replied

Rated 5 out of 5 stars

Peter at the branch was so helpful - a great asset to your business I feel - nothing was too much trouble and he spent ages to get us where we wanted to go

Company replied

Rated 5 out of 5 stars

Charlotte in Your Cheltenham branch was so very helpful to me in booking my cruise I will give her 100% she went through everything with me booked it and I can’t say enough about her. She was so good... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 159 High Street, GL50 1DF, Cheltenham, United Kingdom

  • 01242808481

4.9

Excellent

TrustScore 5 out of 5

627 reviews

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4.9

All reviews

(627)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Hays are always very helpful when you…

Hays are always very helpful when you are looking at holidays . They discuss what you would like and look at cost and availability.They print out information for you

July 9, 2026
Hays Travel - Cheltenham logo

Reply from Hays Travel - Cheltenham

Thank you Jeanne, its always lovely to see you and assist with your holidays. Your kind feedback is very much appreciated. All the best Peter

Rated 5 out of 5 stars

Spoke to Charlotte at the Cheltenham…

Spoke to Charlotte at the Cheltenham branch who sorted my trip out with no fuss, she was excellent, thank you

July 1, 2026
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Reply from Hays Travel - Cheltenham

I'm glad I made the booking process easy for you! Thank you for your kind words! - Charlotte

Rated 5 out of 5 stars

David from the Cheltenham…

"We remember David from the Cheltenham branch from when we first made enquiries about our holiday. We found him very attentive, efficient, friendly and patient. We greatly appreciated the excellent service he provided, and we would definitely book another holiday through him. We hope this feedback is passed on to him."

June 30, 2026
Rated 5 out of 5 stars
Hays Travel - Cheltenham logo

Reply from Hays Travel - Cheltenham

I'm so pleased you enjoyed your experience with us. It was a pleasure getting you booked on your first cruise! Thank you for your feedback! - Charlotte

Rated 5 out of 5 stars

Ashley thought of everything

Ashley thought of everything, so helpful, it was a real pleasure working with her and Hays travel. The other staff were also very good because even when Ashley was not there they were always very helpful. There were one or two hiccups initially but all was corrected very efficiently. Thank you. Will definitely go to Hays travel again!!

June 16, 2026
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Reply from Hays Travel - Cheltenham

Thank you for your lovely review Mr Pinnegar, I hope you have a wonderful time :)

Rated 5 out of 5 stars

Bell Family to Singapore & Malaysia .

Peter and his team worked tirelessly to meet our every need . Once again , great service and a holiday to truly look forward to .

June 21, 2026
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Reply from Hays Travel - Cheltenham

Thanks Pete, its such a pleasure to look after you, Yvonne and the family :)

Rated 5 out of 5 stars

Five star service

Yet again absolutely fantastic service from Ashleigh. She’s knowledgeable helpful & very patient with me 😄

June 21, 2026
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Reply from Hays Travel - Cheltenham

Thank you for your kind words, I hope you have a wonderful time - Ashleigh :)

Rated 5 out of 5 stars

We very pleased

We very pleased, the person we delt with was extremely polite and patient putting together our multiple hotel road trip and several changes to achieve a great price. Second time booking through Hays in Cheltenham and I am sure there will be a third !

June 21, 2026
Rated 5 out of 5 stars

A tailored holiday to Japan

Charlotte put together a holiday for me and my son that gives us the most opportunity to explore Japan. Price was very competitive given that it was tailored to our requirements with flexibility to change a couple of elements after a short discussion. Very efficient and enjoyable process

June 19, 2026
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Reply from Hays Travel - Cheltenham

I'm so glad you found the process efficient and enjoyable! Thank you for trusting me to create your itinerary! - Charlotte

Rated 5 out of 5 stars

Streamlined itinerary to our needs

Streamlined itinerary to our needs, easy to talk to, very patient altogether a good experience

June 20, 2026
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Reply from Hays Travel - Cheltenham

Thank you so much for your comments! It was a pleasure to tailor make your holiday for you. :-) Have a wonderful time. :-)

Rated 5 out of 5 stars

Excellent Service

We have used Hays ever since Thomas Cook closed and get the same very good service. We would not use anyone else.

June 20, 2026
Hays Travel - Cheltenham logo

Reply from Hays Travel - Cheltenham

We are so pleased to know we provide excellent service and that you continue to choose us. Thank you! - Charlotte

Rated 5 out of 5 stars

Hays Travel were exceptional

I met Charlotte in the Cheltenham branch on a spur-of-the-moment decision to ask Hay’s Travel for information on Sri Lanka. She couldn’t have been more helpful and continued to give first class service in the ensuing weeks while we deliberated/changed itineraries/dates/hotels etc. She remained calm, patient, accommodating and enthusiastic for our trip! It was a very positive experience.

June 17, 2026
Hays Travel - Cheltenham logo

Reply from Hays Travel - Cheltenham

Thank you for your wonderful feedback! I'm glad I made your Sri Lanka travel planning a positive experience and truly appreciate your kind words. - Charlotte

Rated 5 out of 5 stars

I always book my holidays with david

I always book my holidays with david
Its painless quick and easy
David is very professional and knowledgeable.
I wouldn't go anywhere else to book as nothing is too much trouble

June 2, 2026
Hays Travel - Cheltenham logo

Reply from Hays Travel - Cheltenham

Thank you kindly for taking the time to review my service. It is always a pleasure to get you a lovely holiday :-)

Rated 5 out of 5 stars

David did a great job

David did a great job, as usual !

June 3, 2026
Hays Travel - Cheltenham logo

Reply from Hays Travel - Cheltenham

Thank you kindly for taking the time to review my service. It is always a pleasure to get you a lovely holiday :-)

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