Very very helpful staff, Pete came across as efficient, knowledgeable and very patient. He went above and beyond to find us the right holiday.
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See what reviewers are saying
I haven't been into a travel agent for years, this experience was so good that I will now book holidays this way. Charlotte immediately understood my very specific requirements and came up with suitab... See more
Company replied
Peter at the branch was so helpful - a great asset to your business I feel - nothing was too much trouble and he spent ages to get us where we wanted to go
Company replied
Charlotte in Your Cheltenham branch was so very helpful to me in booking my cruise I will give her 100% she went through everything with me booked it and I can’t say enough about her. She was so good... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
159 High Street, GL50 1DF, Cheltenham, United Kingdom
- 01242808481
4.9
Excellent
627 reviews
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Good Salesman
Salesman listened and took the time to find what we wanted. Received an excellent service.
February 14, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely feedback :-) We are glad you had a great experience with us
Excellent service friendly…
Excellent service friendly knowledgeable staff. Would definitely use the company again.
February 13, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely feedback :-) We are glad you had a great experience with us
The staff were helpful
The staff were helpful, consistent and kind. We went with no plan and they helped organise. We had a wish list and they fulfilled it excellently. when we came back wanting more choices. Charlotte politely looked again and came back with 2 wonderful choices. one of which we then booked. Brilliant.
February 3, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely feedback :-) We are glad you had a great experience with us
Young josh from Cheltenham branch … wr
Young josh from Cheltenham branch was excellent would definitely come to you again
February 3, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for your review :-) I hope you have a wonderful time!
Charlotte was very efficient and…
Charlotte was very efficient and methodical.
Great customer service
February 8, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely feedback :-) We are glad you had a great experience with us
Peter was great to deal with
Peter was great to deal with. Although I messed him around with our dates, he remained helpful and friendly throughout the process.
February 2, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely feedback :-) We are glad you had a great experience with us
Great customer service
Great customer service, we had quite a tick list for our short break but the lady managed to get us a good deal .
Excellent service will be back .
February 5, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for your kind words! :-)
As always the staff are very helpful…
As always the staff are very helpful and friendly nothing is to much trouble
January 29, 2026
Reply from Hays Travel - Cheltenham
Thank you for your feedback :)
I wanted to book a return flight only
I wanted to book a return flight to Jersey and Lindsay sorted that for me and also gave me a quote for a flight to Calgary.
January 26, 2026
Reply from Hays Travel - Cheltenham
Thank you for your feedback, it was a pleasure :)
Found the perfect holiday against the odds
Found the right hotel, in the right place at the right price.
January 26, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely comments! It was a pleasure to book your trip away :-)
Great customer service
Great customer service, every effort made to try to meet my requirements
January 24, 2026
Reply from Hays Travel - Cheltenham
Thank you for your feedback :) it was a pleasure. i hope the wedding is perfect.- Lindsay
Joshua the young lad who served me was…
Joshua the young lad who served me was polite very obliging wheni asked him to change screens. A pleasure to talk to and extremely kind. He is an assest to your company.
January 25, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for your kind word! It was an absolute pleasure to book your holiday :-)
We were helped by the store manager who…
We were helped by the store manager who couldn't do enough to ensure we left happy with what we booked.
January 18, 2026
Hays travel,was so conscientious and…
Hays travel,was so conscientious and helpful with booking our precious holiday. Peter Holgate paid great attention to,detail . This means so much. The whole team are excellent on more than one occasion.We feel safe and secure in their hands.
January 17, 2026
Unprompted review
Reply from Hays Travel - Cheltenham
Thank you for your lovely comments! :-) - Team Cheltenham
Reply from Hays Travel - Cheltenham
Thank you for your kind words! :-) - Team Cheltenham
Reply from Hays Travel - Cheltenham
Thank you for your lovely feed back :-)
Great service
Great service. Friendly and helpful staff who looked at all available options.
January 11, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely feed back :-)
From the time I walked in to enquire…
From the time I walked in to enquire about our holiday Peter was fully engaged with helping us out , he kept in contact with us without being pushy while thought through the Deal.
Highly recommend Hayes and Peter in Cheltenham.
January 16, 2026
Reply from Hays Travel - Cheltenham
Thanks Adrian, really appreciate your kind words. All the very best Peter
Was relieved how easy Ashleigh sorted…
Was relieved how easy Ashleigh sorted out exactly the trip I required, everything was explained and I was satisfied.
January 15, 2026
Reply from Hays Travel - Cheltenham
Thank you for your kind words!! Have a great time :-) - Team Cheltenham
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