Very very helpful staff, Pete came across as efficient, knowledgeable and very patient. He went above and beyond to find us the right holiday.
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See what reviewers are saying
I haven't been into a travel agent for years, this experience was so good that I will now book holidays this way. Charlotte immediately understood my very specific requirements and came up with suitab... See more
Company replied
Peter at the branch was so helpful - a great asset to your business I feel - nothing was too much trouble and he spent ages to get us where we wanted to go
Company replied
Charlotte in Your Cheltenham branch was so very helpful to me in booking my cruise I will give her 100% she went through everything with me booked it and I can’t say enough about her. She was so good... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
159 High Street, GL50 1DF, Cheltenham, United Kingdom
- 01242808481
4.9
Excellent
627 reviews
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Great experience
Booking my holiday was made very simple with your representative (Ashleigh ) she went above and beyond being helpful and informative.
I'm looking forward to the holiday being as excellent as the booking process.
January 12, 2026
Reply from Hays Travel - Cheltenham
We appreciate your kind words! We are so happy that our representative made your booking process simple and informative, and we hope you have an excellent holiday.
Excellent service with a smile.
January 11, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for your kind words :-) We hope you have the best time! - Lindsay
Very helpful and efficient!
January 4, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for your lovely comments! We hope you have an amazing time! :-) - Team Cheltenham
Friendly team
Staff were very friendly and worked with us to taylor our holiday requirements. I was impressed thst the staff eorked really well with each other...excellent team work. Unfortunately, the staff knowledge of the area was limited so we had to checkout the reviews for the hotel and area ourselves.
January 4, 2026
Reply from Hays Travel - Cheltenham
Thank you for your feedback :-)
80th birthday treat
It was a prearranged appointment. The agent was already aware of our requirments. This made for a smooth enjoyable experience
January 10, 2026
Reply from Hays Travel - Cheltenham
Hi Ann! Thank you for your lovely comments. :-) We hope you have a wonderful time - Team Cheltenham
I arranged flights through Hays rather…
I arranged flights through Hays rather than look and pay online. I found their service good.
August 18, 2025
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :)
David was very helpful
David was very helpful, as always, researching options available for our planned holiday to Lake Como in September
January 7, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for your review :-) We hope you have a wonderful time!
Very good service
Very good service . She found exactly the right holiday for my family very quickly. Im happy about it .
December 31, 2025
Reply from Hays Travel - Cheltenham
Thank you for your lovely comments :-) Have a lovely time!
An easy experience.
David was very helpful. He listened to what our preferences were and acted accordingly. He also gave us useful information on timings and took all the stress out of booking. He also booked the parking and hotel at the airport which again made life easier. He also responded when we told him about the incorrect opening times on the web.
January 5, 2026
Reply from Hays Travel - Cheltenham
Thank you for your kind comments! :-) We hope you have a lovely time.
Great communicaton
Joshua as very polite and called back when said he would ,kept me updated as there was a delay in being able to finalise the booking payment as Disney were having tech issues. There was a slight issue as the dates of birth were incorrect on the paperwork but amended quickly and also my names Sam not Ben ,my sons Ben and I booked the trio for my son and daughter but that’s minor.All in all Joshua has done a great job as far as I can see at the moment.
January 4, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for your lovely comments :-) I hope they have a magical time!
Paul guided me through the whole…
Paul guided me through the whole booking with kindness & professionalism
January 1, 2026
Reply from Hays Travel - Cheltenham
Thank you for your review! I hope you have a lovely time! :-)
Dealt with as soon as we arrived
Dealt with as soon as we arrived. Booked with you before and remembered what we wanted. easy to understand booking and helpful.
December 30, 2025
Reply from Hays Travel - Cheltenham
Thank you so much for your lovely comments! Have a good time :-)
Sought last minute booking for some…
Sought last minute booking for some winter sunshine. Peter did a great job finding us somewhere and we fly out in 10 days time. Polite, prompt, friendly and professional service.
December 19, 2025
Reply from Hays Travel - Cheltenham
Thank you for your kind comments :-) We hope you have a lovely time!!
Very helpful.
December 12, 2025
Reply from Hays Travel - Cheltenham
Thank you for your lovely feedback :-)
polite/efficient service
December 16, 2025
Reply from Hays Travel - Cheltenham
Thank you for your lovely comments :-)
As always David was extremely helpful…
As always David was extremely helpful in finding us the holiday we wanted.
December 7, 2025
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :-)
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :-) I hope you have a wonderful time
SPECIAL HOLIDAY
DAVID WAS SO HELPFUL. I MENTIONED I HAD DIFFICULTIES AND HE HELPED ME THROUGH IT ALL. I AM LOOKING FORWARD TO MY HOLIDAY WITH MY PARTNER NOW AS THE DETAILS ARE ALL SET DOWN. THANK YOU SO MUCH.
November 26, 2025
Reply from Hays Travel - Cheltenham
Thank you so much for your lovely review :-)
Malta here we come
The young lady, Ashleigh, who served us was charming and very helpful and we are very satisfied with the service.
November 24, 2025
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :)
Friendly and efficient staff
November 22, 2025
Reply from Hays Travel - Cheltenham
Thank you so much for your lovely review :-)
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