Always helpful staff who go the extra mile. Easy to talk to, everything explained fully when in shop. Shout out to Gemma who dealt with my booking recently and has in the past she sorts everything so... See more
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See what reviewers are saying
The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... See more
Company replied
We were dealt with by Angel at Chester le street who was very professional and listened to our needs and requirements offering us a variety of options within our budget. We were very happy with the se... See more
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This is my first visit to Hays Travel but it won't be my last Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
90 Front Street, DH3 3BB, Chester Le Street, United Kingdom
- 0191 3873495
4.9
Excellent
1K reviews
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Excellent customer service and research…
Excellent customer service and research from Jess at the Chester le Street branch.
February 28, 2026
Reply from Hays Travel - Chester Le Street
We're happy to hear that you received excellent support and research assistance at our Chester le Street branch. Thank you for your positive feedback, we can't wait to see photos :)
Needed to book quickly this was…
Needed to book quickly this was accomplished staff were very helpful
February 28, 2026
Reply from Hays Travel - Chester Le Street
We appreciate you taking the time to leave us a review, and we're so happy to hear that our staff were able to help you book quickly :)
Reply from Hays Travel - Chester Le Street
Many Thanks for the lovely review, It was a
a pleasure helping you book your holiday, Hope you have a fantastic time.
Reply from Hays Travel - Chester Le Street
We appreciate your continued support; it was a pleasure assisting you with your arrangements, and we are grateful for your review :)
I spoke with Helen a few days before…
I spoke with Helen a few days before booking, explained what I wanted and accommodation I was interested in. I went into Hays Travel and met Helen, lovely lady, she knows her stuff!
Booked and sorted within 30 minutes.
Thanks Helen.
February 19, 2026
Reply from Hays Travel - Chester Le Street
We're happy to hear that the booking process was so quick and easy. It's great to know that Helen helped you find exactly what you wanted. Thanks for your positive feedback!
preferring face to face contact.
I much prefer face to face contact for booking a holiday. The staff at this Hays Travel shop were helpful and kind.
February 25, 2026
Reply from Hays Travel - Chester Le Street
We're glad you enjoyed your experience with our team. It's great to know that our staff were helpful and kind while you booked your holiday. Thanks for your feedback.
Chester, Hays Travel
Reply from Hays Travel - Chester Le Street
We appreciate you taking the time to leave us such a wonderful review! We are so glad you were pleased with our quick and pleasant service.
chester, Hays Travel
Jane was extremely helpful and very…
Jane was extremely helpful and very knowledgeable in the Chester-le-street branch. We booked two holidays thank you Jane.
February 21, 2026
Reply from Hays Travel - Chester Le Street
Thank you for the lovely feedback, You'll have an amazing time on both of them. Jane :)
Great, positive experience.
I felt welcomed as soon as I walked in.
My requirements were listened to and understood.
Thank you Helen.
February 19, 2026
Reply from Hays Travel - Chester Le Street
We are so happy you felt welcome and that we understood your needs. Thank you for taking the time to share your experience with us. Helen :)
Had fab experience
Had fab experience. Emma was so knowledgeable and nothing was too much trouble.
February 20, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for the 5* review, we really appreciate you sharing your wonderful experience., thanks again Team Chester
I always find Hays travel staff…
I always find Hays travel staff friendly and knowledgeable.
February 14, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your kind words about our team's friendly and knowledgeable service. Jane :)
Enquiry handled very professionally
Enquiry handled very professionally. Agent was thorough,helpful and friendly.
February 13, 2026
Reply from Hays Travel - Chester Le Street
We appreciate you taking the time to share your positive experience. We're so glad that our agent was helpful, friendly, and professional. Thanks for the 5 stars :)
Very Happy Clients
My friend and I went into Hays in Chester le Street on Wednesday 11th and were seen by Gemma who sorted a Nile Cruise for us, she was absolutely brilliant the computer connection was faulty so she rang the agent and sorted everything out on the phone for us leaving us very happy with the booking and leaving us looking forward to a wonderful holiday.
February 11, 2026
Reply from Hays Travel - Chester Le Street
We're happy to hear that you had such a positive experience booking your Nile cruise. It's great to know that our team member was able to assist you effectively, even with technical difficulties. Thank you for your lovely feedback.
Reply from Hays Travel - Chester Le Street
Thanks, we appreciate you taking the time to leave us a review. We're so glad to hear you received such quick and efficient service. Gemma :)
Hays Travel
Seamless professional.
This was quite a complex booking which your agent navigated for us with professional skill and supportive good humour. Thank you Jane.
February 12, 2026
Reply from Hays Travel - Chester Le Street
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our agent helped you with your complex booking!
Reply from Hays Travel - Chester Le Street
Thanks so much for your helpful feedback, glad we could get everything sorted for you :)
Staff were extremely helpful
Staff were extremely helpful, nothing was too much trouble.
February 6, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your feedback on your time in branch recently. Were so glad you had such an amazing experience cant wait to hear all about your trip!
Your travel consultant was friendly and…
Your travel consultant was friendly and very helpful while booking our cruise. She answered all our questions and made us feel confident that we would get the holiday we wanted.
February 7, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your lovely feedback. We hope you have an amazing time on your cruise and look forward to hearing all about it when you're home!
Lovely travel adviser Angel
Lovely travel adviser Angel. Pleasant, friendly and very efficient. Nothing was too much trouble.
February 6, 2026
Reply from Hays Travel - Chester Le Street
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you found our service pleasant, friendly, and efficient :)
Satisfied customer yet again
All staff are friendly and extremely informative. Great service from all the girls
February 6, 2026
Reply from Hays Travel - Chester Le Street
We appreciate you taking the time to share your experience with us. We are so happy to hear our staff was friendly and informative :)
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