The member of staff was very helpful and friendly who booked my holiday for me. It was all done very efficiently. I wouldn't hesitate in booking future holidays at this branch.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... See more
Company replied
This is my first visit to Hays Travel but it won't be my last Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and... See more
Company replied
We have booked our holidays with Hays Travel, Chester-le-Street, for many years and have always had excellent service. This year was no exception when Gemma made our booking. We greatly value their he... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
90 Front Street, DH3 3BB, Chester Le Street, United Kingdom
- 0191 3873495
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The member of staff was very helpful…
The member of staff was very helpful and friendly who booked my holiday for me. It was all done very efficiently. I wouldn't hesitate in booking future holidays at this branch.
August 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My Happy Shop
Friendly,good listeners,knowledgeable and happy to help you achieve your holiday request at the best price available.
August 26, 2026
Reply from Hays Travel - Chester Le Street
Barry Graham,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was friendly, knowledgeable, and helped you find the perfect holiday at the best price.
Kind Regards
Helen
Always fantastic to deal with.
Always fantastic to deal with.
Helpful, friendly and can’t do enough for you!
August 24, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! Glad we got you all sorted for your wedding. Jane :)
Helen was really good helping me to…
Helen was really good helping me to book my holiday
August 20, 2026
Reply from Hays Travel - Chester Le Street
Good Morning! Thank you for the lovely review.
It was a pleasure to help arrange this Magical trip. Hope you all have a fabulous time.
Thanks Helen 🙂
Great service!!!!
Helen was so patient, diligent and a pleasure to spend time with. She took us through the booking process with a lovely, friendly attitude. An asset to the company. Thank you.
August 23, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with us. We truly appreciate your kind words.
Kind Regards
Helen🙂
Good service
August 22, 2026
Reply from Hays Travel - Chester Le Street
Thank you for the lovely feedback. Have a great holiday. Bethany :)
Different price quoted at metro branch…
Different price quoted at metro branch compared to what was quoted at the Chester le street branch (confused)
August 16, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your feedback, we are happy to have got you booked in an alternative hotel at the right price. Thanks Bethany :)
Very good staff and did what we asked
August 15, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your positive experience. Thanks Jane :)
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! I'm so pleased to hear that you found our service to be friendly, informative, and helpful. We truly appreciate your kind words. Jane :)
Professional
Professional, friendly and experienced. Jemma was very helpful and patient. We look forward to booking many more holidays with her!
August 13, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague was very helpful and patient. We look forward to helping you with your future holiday plans! Gemma :)
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with ourselves. Thanks Jane :)
Reply from Hays Travel - Chester Le Street
Thank you for taking the time to leave your kind feedback it is much appreciated. Thanks Gemma :)
Easy and helpful transission
August 18, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We appreciate it. Thanks Jane :)
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful review! We are so pleased to hear that you received excellent and efficient service. Your positive feedback is greatly appreciated :)
Thank you Hays Travel, Chester -le-Street
We have booked our holidays with Hays Travel, Chester-le-Street, for many years and have always had excellent service. This year was no exception when Gemma made our booking. We greatly value their help, expertise and caring, accommodating attention to detail, in addition to the warm welcome we always receive. We cannot speak more highly of the team who are a great asset to the organisation.
August 12, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear about your continued excellent service and that our team provided caring and accommodating attention to detail. We truly appreciate your loyalty. Gemma :)
Thailand holiday
This is my first visit to Hays Travel but it won't be my last
Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and other bits and pieces.
The return flight was really early but Jane found a later one which gave us an extra day at the resort. We'll done to you both!!
August 15, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased to hear about your positive first visit and that our colleagues were extremely helpful and thorough in finding the perfect holiday for you. We appreciate your kind words and look forward to assisting you again! Jane :)
The staff at hays travel Chester le…
The staff at hays travel Chester le Street are always very professional courtious and help. That's why I always book my holidays there
August 7, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that our team is always professional, courteous, and helpful. We truly appreciate your continued loyalty. Jane :)
Absolutely brilliant !
Absolutely brilliant !! Nothing was too much for them , our cruise is booked and we can’t wait for this one in a lifetime experience 😊 thank you to Bethany and angel ( hays travel at Chester le street ) you both are amazing 🤩
August 4, 2026
Reply from Hays Travel - Chester Le Street
Thankyou so much for your kind feedback. I am so glad that myself and Bethany were amazing and we cant wait to hear all about it! Thanks Angel :)
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be efficient and friendly :)
Always go to Hays cos they are the best…
Always go to Hays cos they are the best x thanks Gemma
August 9, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful review! We are so pleased to hear that you always choose us for your travel needs. We truly appreciate your kind words :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.