Always helpful staff who go the extra mile. Easy to talk to, everything explained fully when in shop. Shout out to Gemma who dealt with my booking recently and has in the past she sorts everything so... See more
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The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... See more
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We were dealt with by Angel at Chester le street who was very professional and listened to our needs and requirements offering us a variety of options within our budget. We were very happy with the se... See more
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This is my first visit to Hays Travel but it won't be my last Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
90 Front Street, DH3 3BB, Chester Le Street, United Kingdom
- 0191 3873495
4.9
Excellent
1K reviews
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Reply from Hays Travel - Chester Le Street
Thank you for your lovely feedback, have a great holiday in Cala Bona. Jane :)
Great experience with Angel
Great experience with Angel - got the full service and attention to detail of the holiday and even ran over closing time slightly to get everything completed and boxed off. Justifies why i always go there for my summer holidays - thank you!
July 22, 2026
Reply from Hays Travel - Chester Le Street
Thankyou for your kind review! I am so glad I could get this sorted for you and we hope you have an amazing time. Thanks Angel :)
Icelandic Cruise We have just arrived back from our P&O…
We have just arrived back from our P&O cruise to Iceland and again a fantastic time and beautifully planned by Hayes travel, Chester-le-Street. Thankyou Jane for all your help with our third cruise. Pauline & Andy.
July 21, 2026
Reply from Hays Travel - Chester Le Street
Thank you for the lovely feedback, Great to hear that you had an amazing holiday once again. Jane :)
Reply from Hays Travel - Chester Le Street
Thank you for the lovely feedback, have a great holiday. Gemma :)
As always my booking was dealt with…
As always my booking was dealt with quickly and professionally with all the information and help that I needed
July 20, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that your booking was handled quickly and professionally, and that you received all the information and help you needed. Mia :)
Best experience I’ll be going here from…
Best experience I’ll be going here from now on such a great hand
July 19, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful review! We are thrilled to hear you had such a great experience and look forward to welcoming you back. Gemma :)
Reply from Hays Travel - Chester Le Street
Thank you for the lovely feedback, enjoy your cruise. Gemma :)
Attention to detail and getting the…
Attention to detail and getting the best price for me
July 18, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that we were able to provide you with excellent attention to detail and secure the best price for you :)
Spanish holiday
I've used the Hays branch at Chester-le-Street on numerous occasions as I find the staff very welcoming and helpful.
July 17, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful review! We are so pleased to hear that our team is welcoming and helpful. We appreciate your continued support.
Angel :)
Lovely staff
Lovely staff, quickly found the holiday id been thinking about , very good deal
July 9, 2026
Reply from Hays Travel - Chester Le Street
Thank you for the lovely feedback. Jane :)
Helen was great
Helen was great! Patient, knowledgeable and really did her best for us. We were there quite a long time and Helen and the rest of the team were attentive and kind. Thank you!
July 15, 2026
Reply from Hays Travel - Chester Le Street
Many thanks for your lovely review! It was a pleasure to help you arrange your special holiday.
I hope you have a fantastic time and look forward to hearing all about it on your return.
Many Thanks Helen 😊
Reply from Hays Travel - Chester Le Street
Lovely to see you this weekend and I'm so pleased we could get your holiday sorted. Thanks so much for such a lovely review :)
Bethany (CLS Branch ) went above and…
Bethany (CLS Branch ) went above and beyond to meet our requirements. She did a great job keeping in a good price range without comprimising on the quality of accomodation.
We chopped and changed the holiday a few times, but nothing was too much trouble. Thank you Bethany and we cant wait for our trip x
July 5, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! It was a pleasure to book your cruise and you will have the best time. We appreciate you choosing us!
As always great service
July 12, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive great service from us. We truly appreciate your kind words.
I always book our holiday at hays the…
I always book our holiday at hays the girls are absolutely amazing they go above and beyond for you wouldn't go anywhere else
July 11, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful review! We are so pleased to hear that our team consistently goes above and beyond for you. We truly appreciate your loyalty and look forward to helping you with many more holidays. :)
Reply from Hays Travel - Chester Le Street
Thankyou for your kind review. So glad you received great service and I'm so glad I could help you secure your holiday. Thanks Angel :)
Reply from Hays Travel - Chester Le Street
We are so pleased to hear you had such a wonderful experience with us. Thank you for your continued support and kind words!
Helpfully and friendly staff thank you
July 8, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful review! We are delighted to hear that our team provided you with helpful and friendly service. We truly appreciate your kind words :)
We use the Chester le Street branch and…
We use the Chester le Street branch and the girls are always friendly and helpful.
July 7, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! We are delighted to hear that our team in Chester le Street consistently provides friendly and helpful service. We truly appreciate your kind words :)
I always love to book through Hays…
I always love to book through Hays travel. Always feel well looked after and never rushed. Staff always listen and keep in contact with you. My local branch is Chester le Steet. Thank you you make it a lovely place to visit. Nothing is a problem.
July 7, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased to hear that you always feel well looked after and never rushed when booking through us. It's wonderful that our staff listen and keep in contact, making your visits a lovely experience where nothing is a problem :)
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