Always helpful staff who go the extra mile. Easy to talk to, everything explained fully when in shop. Shout out to Gemma who dealt with my booking recently and has in the past she sorts everything so... See more
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The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... See more
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We were dealt with by Angel at Chester le street who was very professional and listened to our needs and requirements offering us a variety of options within our budget. We were very happy with the se... See more
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This is my first visit to Hays Travel but it won't be my last Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
90 Front Street, DH3 3BB, Chester Le Street, United Kingdom
- 0191 3873495
4.9
Excellent
1K reviews
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Very friendly knowledgeable staff with…
Very friendly knowledgeable staff with great patience .
Thank you Gemma
August 4, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly, knowledgeable, and patient. We truly appreciate your kind words :)
Very helpful made it very clear …
Very helpful made it very clear excellent service very nice staff
August 1, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that our service was clear and excellent, and that you found our staff to be very nice. Emma :)
Reply from Hays Travel - Chester Le Street
Thank you for your lovely feedback and the 5* review, its always a pleasure to help you with your holidays :)
Staff member was knowledgeable and very…
Staff member was knowledgeable and very helpful. Not pushy but very patient as we discussed options
August 1, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was knowledgeable, patient, and helpful. We truly appreciate your kind words.Bethany :)
Excellent in every way
Excellent in every way - knowledgable , efficient , and very friendly and supportive in finding the holiday , and the details .
July 30, 2026
Reply from Hays Travel - Chester Le Street
It was a pleasure to book your holiday Mr Holborn and we appreciate your kind feedback. Thanks Gemma :)
Service very good has been allways…
Service very good has been allways staff are very good and helpfull I would give ten out of ten five star rateing Thank you for the service
July 23, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive excellent service from our staff. We truly appreciate your kind words and your five-star rating :)
Gemma has been absolutely brilliant
Gemma has been absolutely brilliant, nothing has been a problem even when we have had to change the booking
July 30, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was brilliant and that nothing was a problem, even with changes to your booking. We appreciate your kind words :)
Gemma was very good with my…
Gemma was very good with my neurodivergent daughter and she gave us all the options that we wanted. She was always available to talk when we rang efficient and lovely
July 22, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very good and helpful, and that they provided you with all the options you wanted. We appreciate your kind words :)
Very friendly and helpful staff
Great knowledge and advice from the whole team Gave us some great options
July 29, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that we provided you with great knowledge and advice, and offered excellent options.
Reply from Hays Travel - Chester Le Street
We are so happy to hear that you found our agent knowledgeable and friendly, and that you received quick service.
As per usual fantastic service
As per usual fantastic service , Emma started our booking and Gemma finished it , we wouldn't dream of going anywhere else to book our holidays, all the staff are lovely but Emma and Gemma have been there for all the years we have been holidaying ,
July 24, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently receive fantastic service from our team. It's lovely to know that you wouldn't dream of going anywhere else to book your holidays :)
Great experience
Bethany was really lovely and so helpful both over the phone and in the CLS branch too. It’s been a long time since I’ve booked a holiday in a travel agents but would do again now based on this experience.
July 26, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased to hear that your experience with us, especially with our team member, was so positive. It's wonderful to know that we could make booking your holiday a great experience, and we look forward to assisting you again in the future! :)
Gemma was her usual cheerful and wry…
Gemma was her usual cheerful and wry helpful self nothing is a bother.
We always get great service and advice from all of the staff . It’s a pleasure to go in and book our holidays there.
July 26, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided such a positive experience for your holiday booking. It's great to know that you always receive excellent service and advice from our team :)
Great service
Angel was extremely professional and nothing I asked was too much hassle. Kept me informed at all times which enabled me to make the best decision for my travel. Would definitely recommend this branch and Angel.
July 16, 2026
Reply from Hays Travel - Chester Le Street
Thank you very much for your lovely feedback, I will pass this on to Angel and we hope you have a fantastic holiday :)
Very pleasant and helpful agent
Very pleasant and helpful agent! She did a lot of researching for us to help us make our hotel choice. Thank you!
July 24, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that our agent was pleasant and helpful in assisting you with your hotel choice. We appreciate you taking the time to share your positive experience :)
Customer service agents were very…
Customer service agents were very informative and helpful.
Guided us to complete our travel needs successfully.
July 23, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! We are so pleased to hear that our team was informative and helpful in successfully guiding your travel needs. Jane:)
Friendly
We popped in while shopping, we told the girl what we were looking for and our budget, she was very knowledgable and helpful and found us a lovely place to stay.
July 22, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so knowledgeable and helpful in finding you a lovely place to stay within your budget. Emma :)
very helpful and friendly staff and…
very helpful and friendly staff and always try to give you the best price
July 22, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! We are delighted to hear that our staff are helpful and friendly, and that we always try to find you the best value. Bronia :)
Very friendly and found me a holiday…
Very friendly and found me a holiday with everything I was looking for. I was very happy.
July 22, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for the 5* review, it was an absolute pleasure to help you arrange your holiday :)
Emma at Chester le street branch always…
Emma at Chester le street branch always happy smiling super helpful and efficient
July 22, 2026
Reply from Hays Travel - Chester Le Street
Thanks so much for the 5* review, its always a pleasure to help you with your holidays :)
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