Always helpful staff who go the extra mile. Easy to talk to, everything explained fully when in shop. Shout out to Gemma who dealt with my booking recently and has in the past she sorts everything so... See more
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The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... See more
Company replied
We were dealt with by Angel at Chester le street who was very professional and listened to our needs and requirements offering us a variety of options within our budget. We were very happy with the se... See more
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This is my first visit to Hays Travel but it won't be my last Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
90 Front Street, DH3 3BB, Chester Le Street, United Kingdom
- 0191 3873495
4.9
Excellent
1K reviews
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Very good staff and did what we asked
August 15, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your positive experience. Thanks Jane :)
Professional
Professional, friendly and experienced. Jemma was very helpful and patient. We look forward to booking many more holidays with her!
August 13, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague was very helpful and patient. We look forward to helping you with your future holiday plans! Gemma :)
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with ourselves. Thanks Jane :)
Reply from Hays Travel - Chester Le Street
Thank you for taking the time to leave your kind feedback it is much appreciated. Thanks Gemma :)
Easy and helpful transission
August 18, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We appreciate it. Thanks Jane :)
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful review! We are so pleased to hear that you received excellent and efficient service. Your positive feedback is greatly appreciated :)
Thank you Hays Travel, Chester -le-Street
We have booked our holidays with Hays Travel, Chester-le-Street, for many years and have always had excellent service. This year was no exception when Gemma made our booking. We greatly value their help, expertise and caring, accommodating attention to detail, in addition to the warm welcome we always receive. We cannot speak more highly of the team who are a great asset to the organisation.
August 12, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear about your continued excellent service and that our team provided caring and accommodating attention to detail. We truly appreciate your loyalty. Gemma :)
Thailand holiday
This is my first visit to Hays Travel but it won't be my last
Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and other bits and pieces.
The return flight was really early but Jane found a later one which gave us an extra day at the resort. We'll done to you both!!
August 15, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased to hear about your positive first visit and that our colleagues were extremely helpful and thorough in finding the perfect holiday for you. We appreciate your kind words and look forward to assisting you again! Jane :)
The staff at hays travel Chester le…
The staff at hays travel Chester le Street are always very professional courtious and help. That's why I always book my holidays there
August 7, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that our team is always professional, courteous, and helpful. We truly appreciate your continued loyalty. Jane :)
Absolutely brilliant !
Absolutely brilliant !! Nothing was too much for them , our cruise is booked and we can’t wait for this one in a lifetime experience 😊 thank you to Bethany and angel ( hays travel at Chester le street ) you both are amazing 🤩
August 4, 2026
Reply from Hays Travel - Chester Le Street
Thankyou so much for your kind feedback. I am so glad that myself and Bethany were amazing and we cant wait to hear all about it! Thanks Angel :)
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be efficient and friendly :)
Always go to Hays cos they are the best…
Always go to Hays cos they are the best x thanks Gemma
August 9, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful review! We are so pleased to hear that you always choose us for your travel needs. We truly appreciate your kind words :)
Parma nova 2o27
All fine got holiday sorted no problem very efficient very helpful couldn't fault very good thanks.
August 8, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that your holiday was sorted with no problems and that you found our team efficient and helpful :)
The whole process of choosing which…
The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not travelled abroad for some time Bethany answered all our queries and made this older couple feel very safe and confident about this trip. Thank you Bethany ⭐️⭐️⭐️⭐️⭐️
August 8, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! We are delighted to hear that our colleague provided such friendly and professional service, making you feel confident and safe about your trip. We truly appreciate your kind words. -Jane :)
Excellent friendly service!
August 6, 2026
Reply from Hays Travel - Chester Le Street
Thank you for the lovely feedback, have a great time on your cruise. Jane :)
Efficiency with a smile!great service
July 29, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that you experienced such efficient and great service with a smile. We truly appreciate your kind words. Gemma :)
Good friendly service
August 5, 2026
Reply from Hays Travel - Chester Le Street
Thankyou for your review. I am so glad you received good, friendly service! Thanks Angel :)
Once again a fabulous experience…
Once again a fabulous experience booking up a short break. Always a professional, knowledge service, nothing is ever a problem. That's why I keep going back again and again and again.
July 26, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently have a fabulous experience and that our professional and knowledgeable service makes you want to return again and again :)
Enthusiastic Emma
Emma was so helpful and friendly. Got us sorted quickly. Even gave us ideas of what to do when we are in Budapest. 5/5
August 4, 2026
Reply from Hays Travel - Chester Le Street
Thanks so much for the 5* review, it was an absolute pleasure to share my knowledge with you & I hope you have a fantastic holiday.
Very friendly knowledgeable staff with…
Very friendly knowledgeable staff with great patience .
Thank you Gemma
August 4, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly, knowledgeable, and patient. We truly appreciate your kind words :)
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