Always helpful staff who go the extra mile. Easy to talk to, everything explained fully when in shop. Shout out to Gemma who dealt with my booking recently and has in the past she sorts everything so... See more
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The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... See more
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We were dealt with by Angel at Chester le street who was very professional and listened to our needs and requirements offering us a variety of options within our budget. We were very happy with the se... See more
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This is my first visit to Hays Travel but it won't be my last Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
90 Front Street, DH3 3BB, Chester Le Street, United Kingdom
- 0191 3873495
4.9
Excellent
1K reviews
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Reply from Hays Travel - Chester Le Street
Thankyou for this lovely review! We appreciate your feedback :)
Trust in Hays for good holidays
Not my first holiday with Hays, always had good service. Booked a great deal with monthly payments and zero deposit. Very helpful staff, efficient, offering value for money, thanks.
April 8, 2026
Reply from Hays Travel - Chester Le Street
We're happy to hear that you've consistently received good service from us! We appreciate your kind words and are so glad we could find you a great deal :)
I went in Chester le Street branch…
I went in Chester le Street branch after 2 years trying go pluck courage up to go in instead of just looking in window as it is first holiday on my own.As soon as I went in Helen greeted me with a smile put me at ease straight away and asked how she could help and sorted me out & I came out happy with a smile.
April 8, 2026
Reply from Hays Travel - Chester Le Street
Reading this warms my heart :) we are so pleased you have got booked and we know you'll have the best time :)
Reply from Hays Travel - Chester Le Street
It was a pleasure to help arrange your trip.
Hope you have a great time. Thanks Helen
Reply from Hays Travel - Chester Le Street
We appreciate you taking the time to leave us this great feedback; we are so happy to hear that we were helpful and informative :)
Excellent service
Our booking was dealt with quickly and our short break away to celebrate our golden wedding is exactly what we wanted. Thank you, you're staff are amazing
March 28, 2026
Reply from Hays Travel - Chester Le Street
We are so happy to hear that our team helped arrange the perfect short break to celebrate your golden wedding anniversary. Thank you for your amazing feedback! Gemma :)
Another city break sorted!
Booked a few holidays and breaks here, always incredibly friendly and efficient, always get exactly what I’m looking for at a price that I want.
All the staff are fabulous, I’ve dealt with Jessica in particular a number of times and she’s fantastic.
March 26, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your lovely feedback, im so glad we managed to get you sorted and i hope you have a fab time :)
Friendly professional staff
Friendly professional staff. Greeted with a smile nothing was an issue
March 26, 2026
Reply from Hays Travel - Chester Le Street
We appreciate your kind words! We are happy our team provided friendly, professional service and addressed your needs effectively :)
As usual,friendly and efficient…
As usual,friendly and efficient staff.My booking was dealt with excellently and though there was some delay it seemed to come from the airline with which I am travelling.I can recommend this agency to anyone.
March 20, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your lovely feedback, Im so glad we managed to get you sorted and arrange your next trip for you :)
Courteous and polite staff
Courteous and polite staff. Both professional and very helpful.
March 19, 2026
Reply from Hays Travel - Chester Le Street
We appreciate the 5* review and your kind words regarding our team's professionalism and helpfulness, we are delighted to have assisted you so well.
Team Chester, Hays Travel
Easy Peasy thanks to in-store Travel Agent.
Called in to Hayes travel to make a complicated booking for 4 people booking a cruise requiring 4 separate cabins and 4 individual payments. It was so quick, easy and painless with the assistance of travel agent (sorry, not sure if Jane or Julie?) She was so calm and efficient. It's impossible to book 4 separate cabins for 4 people on line and quite often Hotel rooms too!
March 18, 2026
Reply from Hays Travel - Chester Le Street
Many thanks for the lovely review, it was a pleasure to help arrange the cruise for you all and hope you have the best time.
Holiday booked & paid within 25 mins.
Holiday booked & paid within 25 mins.
Very professional.
March 17, 2026
Reply from Hays Travel - Chester Le Street
Alan Borsberry,
We're happy to hear that your holiday was booked quickly. Thank you for your positive feedback and for recognizing our professionalism. Emma :)
chester, Hays Travel
Reply from Hays Travel - Chester Le Street
Thankyou for your kind feedback, we are always happy to help :)
Reply from Hays Travel - Chester Le Street
Thankyou for your kind feedback. Enjoy your holiday :)
Very friendly and understood what I was…
Very friendly and understood what I was looking for
March 3, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for taking the time to review our service. We are so pleased you had a 5* experience :)
Reply from Hays Travel - Chester Le Street
Thanks for your kind feedback. Glad we could get this booked for you. Can't wait to hear all about it. Thanks Angel :)
Lovely helpful young lady.
March 4, 2026
Reply from Hays Travel - Chester Le Street
Many thanks for the kind review, it was lovely arranging your holiday, hope you have a great time.
Happy travelers
When my friend and l booked we managed to get 2 single occupancy double rooms informed us of building work next to our hotel. Which was much appreciated, usually don't find this out till you arrive.
March 4, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for such lovely feedback, we hope you have the best time :)
All staff are amazing and always happy…
All staff are amazing and always happy to help
February 22, 2026
Reply from Hays Travel - Chester Le Street
Many Thanks for the lovely review! It was a pleasure to help arrange your holiday. Hope you all have a great holiday.
Went purposely to see Gemma at cls who…
Went purposely to see Gemma at cls who admirably and very efficiently dealt with our needs.She puts one at ease and is great with it.
March 1, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for your lovely feedback, it's always nice to see you and great to meet more of your family too :)
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