Always helpful staff who go the extra mile. Easy to talk to, everything explained fully when in shop. Shout out to Gemma who dealt with my booking recently and has in the past she sorts everything so... See more
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The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... See more
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We were dealt with by Angel at Chester le street who was very professional and listened to our needs and requirements offering us a variety of options within our budget. We were very happy with the se... See more
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This is my first visit to Hays Travel but it won't be my last Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
90 Front Street, DH3 3BB, Chester Le Street, United Kingdom
- 0191 3873495
4.9
Excellent
1K reviews
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Reply from Hays Travel - Chester Le Street
Thanks so much for the 5* review, always a pleasure to help you sort out your trips :)
Everything sorted with minimum effort…
Everything sorted with minimum effort from me but magnificent service from Hays Travel staff.
May 13, 2026
Reply from Hays Travel - Chester Le Street
We appreciate your kind words! It's wonderful to know our team provided such magnificent service while making everything effortless for you :)
Reply from Hays Travel - Chester Le Street
It was a pleasure to book your holiday Lynn, and I do hope that you can have an amazing time. Thanks Bronia :)
Holiday booked over the telephone with…
Holiday booked over the telephone with a very friendly and efficient service
April 28, 2026
Reply from Hays Travel - Chester Le Street
Thankyou for your kind review! Hope you have an amazing time. Thanks Angel :)
Brilliant service
May 5, 2026
Reply from Hays Travel - Chester Le Street
Thanks so much for the 5* review, im so pleased you were happy with the service :)
Reply from Hays Travel - Chester Le Street
Thank you for your kind words; it is great to hear that you found our team to be helpful and welcoming during your visit. Bronia :)
Gemma was as always extremely helpful…
Gemma was as always extremely helpful in securing us a holiday
April 26, 2026
Reply from Hays Travel - Chester Le Street
Thankyou for you kind review, so glad we could secure your holiday :)
Reply from Hays Travel - Chester Le Street
Thankyou for always trusting us to book your holidays :)
A warm welcome and Angel dealt with our…
A warm welcome and Angel dealt with our enquiry and booking very efficiently and friendly
May 3, 2026
Reply from Hays Travel - Chester Le Street
Thankyou for your kind review. So glad you had a great experience booking your holiday. Thanks Angel :)
Reply from Hays Travel - Chester Le Street
Thankyou for your lovely review! Glad we could find you a great holiday :)
Reply from Hays Travel - Chester Le Street
Thanks for your helpful review. So glad the service you received was excellent :)
Friendliness of staff & perfect booking…
Friendliness of staff & perfect booking experience.
April 29, 2026
Reply from Hays Travel - Chester Le Street
We appreciate you sharing your experience with us. We're happy to hear that our staff were friendly and your booking was perfect.
Thanks Gemma :)
Great service
Great service sought out a great deal and good flights. Also sourced travel insurance
April 28, 2026
Reply from Hays Travel - Chester Le Street
Thankyou for your lovely review. So glad I could find you an amazing deal. Have fun! Thanks Angel :)
helped with a cancelled booking
Took time to discuss needs and helped with a cancelled booking. Very efficient and professional
April 14, 2026
Reply from Hays Travel - Chester Le Street
We appreciate you sharing your experience, and we are so glad that we could assist you with your booking needs efficiently and professionally :)
Friendly knowledgable staff
I went in not sure what I wanted and was given choices that suited me . Nothing was too much trouble so as a result I booked two holidays.
Very happy with the follow up given as well so would recommend the company to family and friends.
April 15, 2026
Reply from Hays Travel - Chester Le Street
We're happy to hear that you were provided with suitable choices and that you booked two holidays. We appreciate your recommendation and are pleased with the follow-up you received :)
I was unsure about visiting a travel…
I was unsure about visiting a travel agent, as everything can be done online nowadays.
However, I’m so glad I did. The personal experience I got, with personalised, tailored advice was invaluable - I booked the same day. Thank you ⭐️⭐️⭐️⭐️⭐️
April 23, 2026
Reply from Hays Travel - Chester Le Street
We're happy to hear that your visit to us was so helpful and that you valued the personalized advice we offered. Thank you for sharing your experience and for the fantastic rating!
Friendly,local agent Brioni who…
Friendly,local agent Brioni who understood what we were looking for in our holiday. No fuss and all sorted.
April 22, 2026
Reply from Hays Travel - Chester Le Street
We appreciate you taking the time to leave us such a wonderful review. We are so glad we could find exactly what you were looking for and make it easy :)
I went into your Chester -le Street…
I went into your Chester -le Street branch to enquire about abba voyage tickets. The assistant I dealt with was polite and helpful and made the whole booking experience very easy and efficient
April 22, 2026
Reply from Hays Travel - Chester Le Street
We're so glad to hear that your experience booking ABBA Voyage tickets at our Chester-le-Street branch was easy and efficient! We appreciate your kind words about our assistant's helpfulness :)
Reply from Hays Travel - Chester Le Street
We appreciate you sharing your experience; we are so happy to hear that our team was helpful and professional during your visit with us :)
Appropriate Quality Service
I always decide exactly what I want to book with my holiday before I go into store. The staff in store bend over backwards to get it for me at the right time and price. On occasions that I cannot get information myself, every member of staff is happy to chip in with details. I do book far too many holidays than is reasonable so think before long I will have my own reserved seat 😉
April 17, 2026
Reply from Hays Travel - Chester Le Street
We appreciate your fantastic feedback! We're happy to hear that our team goes above and beyond to find the perfect holiday for you at the right price. We look forward to helping you book your next trip! :)
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