Always helpful staff who go the extra mile. Easy to talk to, everything explained fully when in shop. Shout out to Gemma who dealt with my booking recently and has in the past she sorts everything so... See more
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The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... See more
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We were dealt with by Angel at Chester le street who was very professional and listened to our needs and requirements offering us a variety of options within our budget. We were very happy with the se... See more
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This is my first visit to Hays Travel but it won't be my last Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
90 Front Street, DH3 3BB, Chester Le Street, United Kingdom
- 0191 3873495
4.9
Excellent
1K reviews
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Reply from Hays Travel - Chester Le Street
Thanks for the lovely feedback. Gemma :)
Reply from Hays Travel - Chester Le Street
It is great to hear you had a great experience with us in store. We do hope you enjoy your holiday :)
Fantastic staff book my holiday in 10…
Fantastic staff book my holiday in 10 minutes. Would not go anywhere else.
May 28, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We're so pleased we could assist you quickly. We appreciate your loyalty :)
Always a great service when booking our…
Always a great service when booking our holidays. It was Jane yesterday who was lovely
May 28, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful review! We are so glad you always receive great service when booking your holidays with us. Jane :)
Very friendly excellent customer…
Very friendly excellent customer service and knowledgeable speedy completion of holiday booking will always book through hays travel
May 26, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your wonderful 5-star review! I'm are so pleased to hear you had such a positive booking experience with us. Gemma :)
Couldn't fault the service
Couldn't fault the service. Gemma went the extra mile to make sure that our holiday requirements were tailored to perfection.BIG thank you.
May 23, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased to hear we could tailor your holiday perfectly. Thank you for your kind words; we truly appreciate your feedback.
My friend and I were put at ease by the…
My friend and I were put at ease by the friendly ,professional thorough way our booking was handled Thankyou Helen ..😎
May 22, 2026
Reply from Hays Travel - Chester Le Street
Thank you for the lovely review, it was a pleasure to help you both arrange your holiday. Hope you have a fab time. Thanks Helen 🙂
Jane was able to help me and assist me…
Jane was able to help me and assist me book a cruise for 2028
May 20, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased our team could help you book your 2028 cruise! It'll be here before you know it :)
Hays travel Chester Le Street
Emma at Chester Le Street was excellent.
Very efficient and knowledgeable.
May 21, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased to hear about your positive experience with our team. Thank you for your kind words :)
Always great service
Always great service , a personal touch and care taken to ensure a great experience. Gemma makes the booking process easy and efficient .
May 13, 2026
Reply from Hays Travel - Chester Le Street
We appreciate your kind words! We are delighted to know we made your booking process easy and efficient. We hope you have a wonderful experience :)
Excellent service
We received excellent help and advice and our queries were promptly and efficiently dealt with. Thank you.
May 20, 2026
Reply from Hays Travel - Chester Le Street
Thank you for the lovely feedback, it was lovely to meet you both. Jane :)
Excellent
Excellent. We come here because we feel they get what we want. Delighted to book my wife’s 60th birthday holiday and the Apprentice, Angel, did a superb job booking it and explaining it all.
May 20, 2026
Reply from Hays Travel - Chester Le Street
Thank you so much for the 5* review, your patience with Angel and for returning to us over and over, its always a pleasure to take care of your holidays,
Excellent customer service
Excellent customer service. Gemma helped us select a holiday appropriate for our personal needs.
May 13, 2026
Reply from Hays Travel - Chester Le Street
Thanks so much for the 5* review, its great to hear the service was up to scratch :)
Will price match the internet and so so…
Will price match the internet and so so helpful and more importantly they are there for you I a great bunch of ladies with a extra shout out to Bronia thank you for your help Michael Lynn and Nichola
May 19, 2026
Reply from Hays Travel - Chester Le Street
You have booked a lovely holiday Michael and it was a pleasure to book it for you. I do hope you have a great time, thanks Bronia :)
Very polite and helpful.got the booking…
Very polite and helpful.got the booking I was hoping for.
May 10, 2026
Reply from Hays Travel - Chester Le Street
I'm so pleased I could assist you. I appreciate your kind words! Jane :)
Great booking experience with Angel
Angel was friendly, approachable , very informative and knowledgeable, nothing was to much trouble and she sorted a great holiday out for myself and my daughter..
May 16, 2026
Reply from Hays Travel - Chester Le Street
Thankyou for your lovely review. So glad I could find you a great holiday, have an amazing time! Thanks Angel :)
Thank you Hays Travel Chester le street…
From walking in Hays Travel Chester le Street my wife and I were made to feel welcome. Nothing was too much trouble for the staff to go above and beyond to make our holiday dreams come true! I had been discussing the initial holiday via email which Bronia had explained everything and more that we needed to know though as we were In Chester le street we called into the branch to book up our safari to Mabula in 2028. Gemma covered the full holiday and provided us with itinerary for flights and the holiday itself. As we were the only people in the branch other staff members also were very helpful in sharing their own experiences of holidays they had encountered. Thank you Hays Travel Chester le Street!
May 16, 2026
Reply from Hays Travel - Chester Le Street
Thank you for taking the time to leave this lovely review Craig. It's amazing to hear you had a great experience with us. Thanks Bronia :)
Jane sorted everything for me she was…
Jane sorted everything for me she was lovely nice and polite no problem at all.i think hays travel are very good.
May 16, 2026
Reply from Hays Travel - Chester Le Street
I'm so glad to hear we could assist you and make your experience a positive one. Thank you for your kind words. Jane :)
Booking at Hays Chester le Street with…
Booking at Hays Chester le Street with Emma is always so easy professional and pleasant. All the staff are very friendly and welcoming.
May 7, 2026
Reply from Hays Travel - Chester Le Street
We're so glad to hear that your booking experience was easy, professional, and pleasant. We appreciate your kind words! Emma :)
Reply from Hays Travel - Chester Le Street
We appreciate your kind words. We are glad you found our agent professional and informative :)
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