Always helpful staff who go the extra mile. Easy to talk to, everything explained fully when in shop. Shout out to Gemma who dealt with my booking recently and has in the past she sorts everything so... See more
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The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... See more
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We were dealt with by Angel at Chester le street who was very professional and listened to our needs and requirements offering us a variety of options within our budget. We were very happy with the se... See more
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This is my first visit to Hays Travel but it won't be my last Helen was extremely helpful and thorough. Gave us extra information regarding pre flight hotel and car parking along with insurance and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
90 Front Street, DH3 3BB, Chester Le Street, United Kingdom
- 0191 3873495
4.9
Excellent
1K reviews
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Friendly staff helpful and polite
June 17, 2026
Reply from Hays Travel - Chester Le Street
We're glad to hear you had a positive experience with us. Thank you for your kind words!
Helen is super friendly and helpful.
Helen is super friendly and helpful.
However found the other girls rather noisy between themselves...no other clients in the shop but girls very loud.
Just an observation....
June 14, 2026
Reply from Hays Travel - Chester Le Street
Thank you for your feed back. Hope you have an amazing time.
Always a relaxed/pleasant booking…
Always a relaxed/pleasant booking process,staff friendly and helpful.Never feel that i should try anywhere else and always feel i get a good price 🌞😄
June 14, 2026
Reply from Hays Travel - Chester Le Street
Thank you for the lovely feedback, great to see you and book your holiday once again. Jane :)
Excellent service
Very helpful staff and easy to book good advice over choice of holiday
June 13, 2026
Reply from Hays Travel - Chester Le Street
I'm so pleased I could assist you with your holiday plans. Thank you! Angel :)
Chester Le Street friendly staff
Always have a good experience when visiting Hays Chester Le Street.
Staff so friendly and provide valuable knowledge.
June 13, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased you always have a good experience with us. Thank you for your kind words about our team!Jane :)
Another booking made easy with the…
Another booking made easy with the usual helpful friendly staff.
June 10, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased your booking was easy. Thank you for your kind words!
Every one was friendly an helpful
May 24, 2026
Reply from Hays Travel - Chester Le Street
We are delighted you found everyone friendly and helpful. Thank you for your kind words :)
Staff at Chester le street are awesome…
Staff at Chester le street are awesome and really help you with everything
June 3, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased our team provided such excellent assistance. Thank you for your kind words! :)
Once again another pleasant experience…
Once again another pleasant experience whilst booking with Gemma. Obviously very knowledgeable in her work, and is always helpful and friendly. Nothing is a problem for Gemma, Hays are very lucky to have her.
June 11, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased to hear you had another pleasant experience with us. We appreciate your kind words and are glad we could be so helpful.
Kind Regards :)
It was great from start to finish
It was great from start to finish. Welcoming, friendly and well informed staff. Gemma took time to assess our needs and found us the perfect cruise. Good advice, fully answered any queries but absolutely no pressure. A really good experience and very happy with outcome.
June 11, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased to hear you had such a positive experience with us. We appreciate your kind words about our Gemma
Kind Regards :)
Talking with experience and pleasant…
Talking with experience and pleasant and patient staff makes any booking really easy.
June 10, 2026
Reply from Hays Travel - Chester Le Street
Its always a pleasure to help you arrange your holiday. Hope you have the best trip . Many thanks for the lovely review. 🙂
They were very helpful in picking our…
They were very helpful in picking our holidays we have booked very friendly staff
May 30, 2026
Reply from Hays Travel - Chester Le Street
Thankyou so much for your kind review! We are so glad we could find you an amazing holiday. Thanks Angel :)
Great customer service as always
Great customer service as always. Gemma was really helpful and got us a good deal for our holiday. We wouldn't go anywhere else!
May 31, 2026
Reply from Hays Travel - Chester Le Street
We are so pleased to hear you received great service and a good deal. We appreciate your loyalty! :)
Better than booking online.
Well we had looked online and could have booked the holiday there. But we were going to Dublin and there was so much choice and also different prices. The hotels can be very expensive in Dublin. We didn't know where we could stay that was sufficiently close the to centre but yet not too expensive. We had had a good experience with Hays before and they are on our high street - so easy to visit. So we booked through Hays. The staff member found us exactly what we needed. Perfect! Really grateful.
June 6, 2026
Reply from Hays Travel - Chester Le Street
We're so happy to hear we could help you find the perfect Dublin holiday. We appreciate you choosing us again and are grateful for your kind words! Helen :)
Professional service
Professional service, gave options to choose from to get best flights, hotel and value for money. Thanks
June 6, 2026
Reply from Hays Travel - Chester Le Street
We're so glad we could provide excellent options for your holiday and we appreciate your kind feedback :)
Friendly and efficient service from the…
Friendly and efficient service from the staff at Chester le street branch
May 28, 2026
Reply from Hays Travel - Chester Le Street
We appreciate your kind words about our friendly and efficient service. Thank you!
Chester le street branch…
We went to the Chester le street branch to book a holiday and Gemma who served us was so helpful and up beat it was easy to choose and really happy
May 30, 2026
Unprompted review
Reply from Hays Travel - Chester Le Street
We are so pleased to hear we made booking your holiday an easy and happy experience. Thank you for your wonderful feedback!
Reply from Hays Travel - Chester Le Street
We are so glad you had a brilliant experience with us. Thank you for your wonderful feedback :)
Amazing staff at Hays, Chester le Street
The staff at Hays, Ch.le.St (Emma/Gemma) went above and beyond when we recently booked our holiday. We booked a holiday to Crete but after booking a review appeared mentioning that the buffet in the hotel was closed. They rang the reps in resort who said it was open and there were no problems. They had the presence of mind to ring the hotel direct and found that it was closed. The Tour Operator agreed a full refund and we were re-booked on a holiday to Rhodes. We had a fantastic time. Gemma and Emma are a credit to Hays.
May 13, 2026
Reply from Hays Travel - Chester Le Street
Thank you for sharing your wonderful experience! We are so pleased to hear that our team went above and beyond to ensure you had a fantastic holiday. It's great to know their dedication made such a positive difference :)
Very pleasant and helpful experience…
Very pleasant and helpful experience given to us by Bronya
May 29, 2026
Reply from Hays Travel - Chester Le Street
We are so happy you had a pleasant experience with us. :)
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