Excellent service , helpful friendly staff . Found a perfect holiday , great choice and flexible payments if you need it . Would highly recommend Chester store .
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We wanted a quick getaway and didn’t really know where we wanted to go. Faye (who had planned our previous break) came up with a brilliant suggestion that got us hooked. She then booked all aspects of... See more
Company replied
Friendly service, willing to spend the time with us to find right holiday for us. Like the fact we will receive tickets as well as having digitally. Holiday ws a fair price.
Company replied
We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
847 reviews
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Nicola was very helpful and found the…
Nicola was very helpful and found the perfect holiday
December 28, 2025
Reply from Hays Travel - Chester
Thank you so much for booking with us and leaving this lovely review, Nicola
Couldn’t ask for more.
December 18, 2025
Reply from Hays Travel - Chester
Thank You - Hope you had a lovely Christmas :)
Another trip booked with lovely Sanem
Another trip booked with lovely Sanem! One of many for next year. We love the team at Hays ⭐️♥️
December 17, 2025
Reply from Hays Travel - Chester
Hi Amy! Thank you for this lovely review. We love getting your holidays booked and always a pleasure :)
Reply from Hays Travel - Chester
Hi Mrs Perry, thank you for the 5 star review! We are all very grateful :)
Reply from Hays Travel - Chester
Thank you for your lovely review! I’m so glad I could help.
— Faye
…would highly recommend Hayes at Chester
Really pleased with the service we received from Hayes in Chester. We always go there to book our holidays. They are fantastic. So helpful and knowledgeable especially Ruby!! Would highly recommend
December 6, 2025
Reply from Hays Travel - Chester
Aww Patricia, this is lovely! Thank you so much :) I always love booking your holidays and always a laugh when you come into store. Hope to see you again soon! Have a lovely Christmas. Thanks, Ruby
Great service qwick and easy nice staff…
Great service qwick and easy nice staff gave us everything we needed. Arranged to print off all the paperwork which was great so we don't have to worry about anything also been.in contact about changing money couldn't as for anything more really thank you chester
November 28, 2025
Reply from Hays Travel - Chester
Hi Diane, this is lovely to read! Thank you so much for the 5 star review. Always a pleasure to help and we hope you have an amazing time away. Hopefully we will see you again soon for your up-coming trips :)
Skilled
Skilled, polite, experienced sales person who had visited destinations we were booking for.
December 1, 2025
Reply from Hays Travel - Chester
Hi Jane, thank you for the 5 star feedback. Always a pleasure to help :)
Reply from Hays Travel - Chester
Hi Keith, thank you for the 5 star review! Always happy to help and we hope you have a lovely time away :)
Reply from Hays Travel - Chester
Hi Mr Norbury! Thank you for the 5 star review about my service. I am glad I was there to help and i'm so happy it all went smoothly for you :) Thank you for always choosing Hays Travel, Chester and we hope to see you again soon. Thanks, Ruby
Far east anniversary
The holiday we wanted with all the help and information we needed
November 25, 2025
Reply from Hays Travel - Chester
Hi Egon, thank you for this lovely review! Always happy to help and we hope to see you again soon :)
Excellent
Lexi was very professional and very helpful. Also very welcoming as always at Hayes Chester
November 26, 2025
Reply from Hays Travel - Chester
Hi Pam, thank you for this review! I am so glad Lexi was there to help and we hope to see you again soon :)
Patience and understanding of our…
Patience and understanding of our requirements for a holiday.
Very professional and knowledgeable and keen to assist at all times.
Really exited now and would definitely book with Hays Travel again as it was fuss free
November 13, 2025
Reply from Hays Travel - Chester
Hi Rowena, thank you for this lovely review! This is so lovely to read and so glad Louise was there to help! We hope you have a lovely time away and you know where we are if you need anything else! :)
Reply from Hays Travel - Chester
Thank you for booking with us in Chester Hays Travel and here to help. Nicola
40th Wedding Anniversary
We weren't too sure exactly what we wanted and they gave us a few options. They kept in contact and asked if we were happy or if there were any changes, which there were. They gave us other quotes but we still were not sure so we went in and discussed options. We had booked before leaving and are very excited
November 22, 2025
Reply from Hays Travel - Chester
Hi, lovely to be a part of your anniversary trip and thank you for booking with me. Cant wait to hear all about it! Nicola
Reply from Hays Travel - Chester
Many thanks for taking time to leave us this great review. Louise
Saw a holiday advertisement for a…
Saw a holiday advertisement for a cruise to the Caribbean and went in to enquire and ended up booking it at a great price very efficient and friendly staff would deffo recommend hays travel
November 18, 2025
Reply from Hays Travel - Chester
Thank you so much for your lovely words - It truly was my pleasure to arrange your holiday. Sanem
Reply from Hays Travel - Chester
Thanks Mark - We love booking your holidays :)
Top service
Sanem was very efficient and focused on what we we were looking for. Even checking different suppliers.
November 8, 2025
Reply from Hays Travel - Chester
Absolutely lovely to see you and thank you so much booking with me and as always my pleasure. Enjoy India and big hugs, Sanem
Considerate and Helpful
Louise took the time to ensure the best all round fit was provided for the holiday
October 30, 2025
Reply from Hays Travel - Chester
Hi Mark, thank you for the 5 star review! Always happy to help and hope to see you again soon :)
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