This was a real treat as it has been a few years since I have used a Travel Agent as we normally book everything ourselves. I forgot how knowledgeable they can be and how easy and quick it was to boo... See more
Location
Switch locationUnit 17a, Vicar Lane Shopping Centre, S40 1PY Chesterfield, Derbyshire, GB
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See what reviewers are saying
Our Contact, Sara, was amazing, nothing was too much trouble and she offered lots of options and advice for a cruise we were considering, even selecting the best cabin for us. She also worked within o... See more
Every thing was brilliant great help for Sara bacon she was amazing nothing was to much trouble she went above and beyond to find me the holiday I was looking for thank you.
The help given by your personal travel expert (Andy) , he guided throughout which resulted us booking a destination we’ve never been to(Malta). Found Andy to be very knowledgeable in all aspects... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 17a, Vicar Lane Shopping Centre, S40 1PY, Chesterfield, Derbyshire, United Kingdom
- 01246794048
4.9
Excellent
148 reviews
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Had a wonderful visit yesterday…
Had a wonderful visit yesterday afternoon. It was very busy but the wait wasnt too long. Sara was very helpful, offering lots of suggestions and listening to what I wanted. The offer of a drink was also very appreciated on such a warm day! Would definitely recommend.
May 2, 2026
Ellie was brilliant with us sorted are…
Ellie was brilliant with us sorted are holiday for next year definitely recommend visiting hays travel
May 2, 2026
Staff very good helpfull
April 30, 2026
Excellent!!!!Spoke to Elfi told her my…
Excellent!!!!Spoke to Elfi told her my requirements Left it with her overnight Next morning she Got me everything I asked for and more at a Fantastic price … Will definitely us Hays again!!! Brilliant Staff .Well trained and polite and friendly Thanks once again….
April 26, 2026
We booked our holiday through Ellie H…
We booked our holiday through Ellie H and Leanne and we had such a great experience from start to finish, everything was so easy and completely stress free. They were both really helpful, friendly, and made the whole process feel effortless.
We felt totally looked after, and it took all the worry out of planning. We can’t wait for our trip and will definitely be booking with them again. Highly recommend.
April 19, 2026
Booking flights
I’d previously popped in to ask about them booking 3 flights for me given the current situation around the world.
I visited on Sunday but wasn’t able to complete the process due to needing to check times with friends.
Went back on the Monday and all sorted to my satisfaction. All staff friendly and efficient. With thanks to Sara and the person completing it all Ellie.
Now I can sit back and sort everything else 🙂
April 20, 2026
Holiday booking
Great experience from start to finish. Elle was amazing as were othet staff who helped with our search. Regular contact by telephone was appreciated. Nothing was any trouble and we eventually booked the perfect holiday for us. Thank you Hays Travel we will certainly come to you again
April 11, 2026
Top customer service help given by your personal travel expert.
The help given by your personal travel expert (Andy) , he guided throughout which resulted us booking a destination we’ve never been to(Malta).
Found Andy to be very knowledgeable in all aspects of our enquiry. Nothing was too much trouble for him.
Could not fault customer service - Well done !
Will most certainly be using Hays travel again.
Thank you
Martin & Val Miller
March 31, 2026
Friendly and polite staff
Ellie at chesterfield was Friendly and helpful. She found us a good deal on our cruise and says she will be available to help anytime we need anything.
March 29, 2026
Simply The Best
I was really please with the customer service ive recieved from Sara & Davina obviously two very experienced ladies & I enjoyed the banter with both of the ladies.
Regards
Dean Clarke
March 26, 2026
When I booked
When I booked, the travel agent, Sara, informed me that final balance was due on the 7th July so I set up a direct debit to take it automatically - I paid half of the full amount up front. I have been back in the branch today to add my sister to the booking and was informed that final balance is actually due on 24th May which is significantly different. When questioned, Sara was aware of the date and when I told her she hadn’t informed me of it she was VERY dismissive of me as if it didn’t matter, which it very much does as it impacts the budgeting I had planned. I was quite upset with her attitude, however, Leanne was looking after us today and she was WONDERFUL. She was very helpful and pushed the date as late as she could. Overall, the experience has been very good but the attitude of Sara today really pulled the overall score down.
March 20, 2026
My travel agent devena at chesterfield
March 18, 2026
Friendly staff
Friendly staff. Very helpful, can,t do enough to help you. Would recommend to anyone who wants a holiday.
March 14, 2026
Kind & friendly staff
Kind & friendly staff, very helpful, holiday package all booked with minimum fuss. Would defiantly recommend.
March 15, 2026
Amazing experience from Davina x a…
Amazing experience from Davina x a breath of fresh air she was and we are definitely now repeat customers of Hays
March 11, 2026
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