Ellie the advisor who dealt with my booking in the Chesterfield branch of Hays was so very helpful, nothing too much trouble.
Location
Switch locationUnit 17a, Vicar Lane Shopping Centre, S40 1PY Chesterfield, Derbyshire, GB
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See what reviewers are saying
Our Contact, Sara, was amazing, nothing was too much trouble and she offered lots of options and advice for a cruise we were considering, even selecting the best cabin for us. She also worked within o... See more
This was a real treat as it has been a few years since I have used a Travel Agent as we normally book everything ourselves. I forgot how knowledgeable they can be and how easy and quick it was to boo... See more
The help given by your personal travel expert (Andy) , he guided throughout which resulted us booking a destination we’ve never been to(Malta). Found Andy to be very knowledgeable in all aspects... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 17a, Vicar Lane Shopping Centre, S40 1PY, Chesterfield, Derbyshire, United Kingdom
- 01246794048
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Great experience
What a fantastic team great to use a travel agent it’s so nice instead of trawling through on line deals well done
My experience was excellent
My experience was really good, Sara was very helpful and informative, made the booking easy. Would definitely book with Hays travel again.
Excellent service
Great service, very friendly team. Brilliant Disney Cruise package offered and was available on a zero deposit.
Very helpful and approachable
All the staff were very friendly and helpful nothing was too much trouble
Tossa de Mar
Booked our holiday at Chesterfield. Ellie H was lovely and polite, she explained everything to us while booking our holiday. Thank you Ellie, Chris and Dave Sutton 🏖️
Leanne listened to our requirements and…
Leanne listened to our requirements and found us a holiday that met everything we asked for. She was very professional but also very friendly and approachable
The agent was very friendly
The agent was very friendly, informative, she made the booking very clear and explained every thing about the holiday we needed to know.
Thialand multi center holiday
Leanne was brilliant sorting our holiday for Thialand ,nothing was too much trouble .Can highly recomend Hays Travel ,very friendly staff too .
Another fantastic visit to book a…
Another fantastic visit to book a London trip.Customer service is above and beyond.I have not been in a travel agents for years,always booked online.I have been in 3 times already and its only February!You cant go wrong here.
Amazing service priced matched a quote…
Amazing service priced matched a quote I had on the TUI app would definitely recommend Hays Travel and I will be using their service again
Had a great experience great advice and…
Had a great experience great advice and peace of mind it’s all going to be organised . Sara had good knowledge on what would suit our holiday . Would definitely recommend ♥️
Lovely staff had some great…
Lovely staff had some great recommendations and made it an enjoyable experience
Great holiday plan and price provided !
Popped into the Chesterfield branch to enquire about a holiday to Japan , knew it would be something that needed leaving with them.. 2 days later they sent through an itinerary with the dates we'd given at a great price . Booked it another 2 days later after giving it some thought 😊
Warm friendly welcome
Warm friendly welcome . Nothing to much trouble. It's lovely to have them back in chesterfield will always use them now there back.
Excellent service
Excellent service. I’d not used Hays before but will definitely use them again. All the staff were very helpful, friendly and helped me to sort my holiday.
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