Hays Travel - Chesterfield Reviews 

148
TrustScore 5 out of 5

4.9

Unit 17a, Vicar Lane Shopping Centre, S40 1PY Chesterfield, Derbyshire, GB


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Rated 5 out of 5 stars

Ellie the advisor who dealt with my booking in the Chesterfield branch of Hays was so very helpful, nothing too much trouble.

Rated 5 out of 5 stars

Our Contact, Sara, was amazing, nothing was too much trouble and she offered lots of options and advice for a cruise we were considering, even selecting the best cabin for us. She also worked within o... See more

Rated 5 out of 5 stars

This was a real treat as it has been a few years since I have used a Travel Agent as we normally book everything ourselves. I forgot how knowledgeable they can be and how easy and quick it was to boo... See more

Rated 5 out of 5 stars

The help given by your personal travel expert (Andy) , he guided throughout which resulted us booking a destination we’ve never been to(Malta). Found Andy to be very knowledgeable in all aspects... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 17a, Vicar Lane Shopping Centre, S40 1PY, Chesterfield, Derbyshire, United Kingdom

  • 01246794048

4.9

Excellent

TrustScore 5 out of 5

148 reviews

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4.9

All reviews

(148)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. They spent a lot of time trying to find us the best holiday for the dates we could go and also a good price. Which we are very happy with.

February 3, 2026
Rated 5 out of 5 stars

Exceptional customer service

A huge, huge thank you to Becky Brown at Chesterfield, her help and guidance whilst booking my cruise was amazing, she replied to my every call and email in a timely manner and never failed to answer my many, many questions even when prices were changing and flights were lost her help was invaluable ..Hays Travel you have a star employee in Becky *****

February 1, 2026
Rated 5 out of 5 stars

Leanne was amazing

Leanne was amazing, right from the moment I walked in the store she couldn’t do enough, listened to exactly what I wanted and took the time to find the holiday with a coffee included! There was no pressure to book there and then but I left my details and she emailed the holiday info over to me and followed it up with a phone call to make sure I’d received it. I’m definitely glad I popped into Hays Travel as I would have never found the holiday myself so thank you.

January 31, 2026
Rated 5 out of 5 stars

The Team at Hays Travel Chesterfield…

The Team at Hays Travel Chesterfield were amazing. From the first moment I walked in they were really helpful and willing to listen to my requirements and help in any way they could.

They listened and found me the perfect trip to help celebrate my partners special birthday.

Thank you to Leanne, Ellie and the team

January 23, 2026
Rated 5 out of 5 stars

Jess was great

Jess was very patient with us, exploring a number of options for us. She was very efficient when we finally decided where we wanted to book.

January 29, 2026
Rated 5 out of 5 stars

Leanne- she’s a star ⭐

Leanne was absolutely wonderful, years of knowledge and experience helped us pick our perfect holiday at a great price, Leanne was super friendly and you can tell she really cares about her customers, thank you so much 😊

January 28, 2026
Rated 5 out of 5 stars

Davena was excellent

Davena was excellent, she is so knowledgeable and professional. She made us feel at ease making our booking our first cruise seamless.

January 17, 2026
Rated 5 out of 5 stars

Great Customer Service

Leanne was very helpful looking at all options for our holiday to Madeira. She got us a great price. All questions were answered. Will definately book a holiday again through Hayes Travel.

January 23, 2026
Rated 5 out of 5 stars

Amazing staff

We had a great experience at the chesterfield branch with Leanne. Staff were very helpful, friendly and accommodating to everything we needed. We’re very pleased with this experience and will definitely be back again.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant store

Brilliant store! Travel consultants are so helpful and welcoming. Made booking my holiday so easy.

January 13, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Davena found us the perfect short notice cruise to South America and added a 3 night extra stay so we could visit Machu Pichou which was not included in the cruise we wanted. All extra flights and hotel arranged and the price worked out only slightly more than the original cruise. I would definitely recommend this travel agent over booking online.

January 17, 2026
Rated 5 out of 5 stars

Excellent customer service

I was greeted with a friendly smile as soon as I walked in. Sara was professional, personable& very knowledgeable & helped me choose the perfect destination for my budget. I felt nothing was too much trouble, I would definitely recommend a visit & would book there again without hesitation.

January 12, 2026
Rated 5 out of 5 stars

Sara couldn't do any better

Sara was lovely, went above and beyond! Really making sure we got the best holiday and keeping intouch by email and arranging a appointment to book. Never felt more reassured. Also a lovely gesture to offer tea/coffee etc. Really lovely ladies all in store.

January 15, 2026
Unprompted review

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