We had visited to see what cruises were available and after talking with Emma decided to book a P & O Norway cruise for September. Emma took great care in finding our needs and preferences and t... See more
Company replied
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The Young lady whom we spoke to, Emma. was very welcoming, always positive. Nothing was too much trouble and helped us arrange the itinerary and hotels we were looking for. Her knowledge was excellent... See more
Company replied
I usually book package holidays on line for me and my wife, but wanted to book a city break including a flight and hotel for just myself, not available through any of the mainstream companies. So I de... See more
Company replied
Grace was terrific patient, polite, understanding and thoroughly professional. A first class service we were privileged to use and gave us confidence in the company, the branch and Grace
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10a High Street, SN15 3ER, Chippenham, United Kingdom
- 01249566039
4.9
Excellent
497 reviews
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Reply from Hays Travel - Chippenham
Thank you so much for your kind review it was lovely to meet you and great fun booking your holiday .
Great experience
Really easy, hassle free experience, the staff at the Chippenham branch really friendly and helpful.
April 27, 2025
Reply from Hays Travel - Chippenham
Thank you so much for your kind review. It was a pleasure to help you book your family getaway.
Great experience
Super friendly service on the phone and in store. In store we were helped by Grace who made the holiday booking experience so easy and stress free. She was friendly, professional, polite, patient, and very knowledgeable, would definitely come back to book another holiday.
April 26, 2025
Reply from Hays Travel - Chippenham
Thank you for this lovely review, we hope you have the best holiday. :)
Was made welcome
Was made welcome, went through the holiday step by step, very good nolage.
Answered all our questions and made us feel at ease.
It was great to go to your local travel agency and sit down face to face and book your holiday.
April 23, 2025
Reply from Hays Travel - Chippenham
Many Thanks for your kind review it was lovely to meet you and to help you arrange your holiday.
Booking a cruise
We were looking for a cruise to celebrate our 50th wedding anniversary. Sarah in the Chippenham branch was really supportive in helping us get the cruise that we wanted. We were amazed at how she managed to have two separate phone conversations at the same time in booking the holiday for us, ensuring that we got what we required.
April 17, 2025
Reply from Hays Travel - Chippenham
Thank you guys for your lovely review :) Sarah
Staff are very helpful and have a sense…
Staff are very helpful and have a sense of humour which adds to the experience. They all have excellent knowledge of travel and I always book through them.
April 10, 2025
Reply from Hays Travel - Chippenham
Thank you for your lovely review, I'm glad we managed to get your trip booked for you :)
Very friendly and helpful staff
Very friendly and helpful staff. I booked our 3rd cruise with them with confidence and I’ve recommended them to my family and friends who are interested in a cruise for the first time as they offer all assistance needed in printing tickets, luggage labels and answering and questions about the cruise.
April 2, 2025
Reply from Hays Travel - Chippenham
Thank you Sharon for your kind review and for your recommendations it is very much appreciated.
Cruise Booking
This is our first cruise experience and so we were grateful that Sarah explained everything we needed to know and was very patient with us regarding finding our ideal cabin.
April 5, 2025
Reply from Hays Travel - Chippenham
Thank you very much for your kind review. Sarah :)
Reply from Hays Travel - Chippenham
My pleasure & thank you for your kind review.
Sarah
Staff were soo helpful and were willing…
Staff were soo helpful and were willing to spend the time finding me the perfect holiday and even priced matched as I found it cheaper elsewhere. This is the second holiday I have booked with them and they are all soo helpful
April 5, 2025
Reply from Hays Travel - Chippenham
Thank you so much for your kind review. I very much enjoyed helping sort your amazing Holiday.
Reply from Hays Travel - Chippenham
Thank you so much for your kind review. It was lovely to meet you and help to book your holiday.
Reply from Hays Travel - Chippenham
Thank you very much for your kind review it is very much appreciated. We look forward to helping arrange your further holidays.
Very easy to book and even showed us a…
Very easy to book and even showed us a Google map of the area
March 21, 2025
Reply from Hays Travel - Chippenham
Thank you for this lovely review.
Really helpful staff explain…
Really helpful staff explain everything. Also talk you through the holiday experience
March 16, 2025
Reply from Hays Travel - Chippenham
Thank you so much for your review. Its been a pleasure to help book your amazing holidays
Karen has been extremely helpful during…
Karen has been extremely helpful during the times we have visited the office to sort out our cruise.
March 20, 2025
Reply from Hays Travel - Chippenham
Thank you so much for your kind review. It was a pleasure to help book your amazing Cruise.
Reply from Hays Travel - Chippenham
Thank you David for your lovely review. I very much enjoyed meeting you and booking your holiday to Italy I do hope you have an amazing time.
We felt Sarah (P) was excellent
We felt Sarah (P) who dealt with us initially was very good and helpful and found out a lot of info for us which then gave us the chance to review what we wanted to do. After going back in to book our holiday there was a slight 'hiccup' with being able to choose our flight seating but once Sarah was back on the case all went smoothly so THANK YOU.
March 7, 2025
Reply from Hays Travel - Chippenham
Thank you Sandra for your lovely review, and your patience whilst we sorted out your seating, we're glad to have been able to get you booked on your exciting trip and look forward to hearing all about it :)
Sarah
The service we received was excellent
The service we received was excellent . Was attended to right away with respect and cheerfulness .
March 6, 2025
Reply from Hays Travel - Chippenham
Thank you very much for your lovely review. We always appreciate them. Sara
Staff very helpful and knowledgeable.we…
Staff very helpful and knowledgeable.we had our holiday booked in no time.
March 13, 2025
Reply from Hays Travel - Chippenham
Thank you for this lovely review.
Karen was very helpfull with all our…
Karen was very helpfull with all our arrangements and made some sugestions we were able to use. this made the whole thing abouit booking so easy. thank you
March 8, 2025
Reply from Hays Travel - Chippenham
Thank you so much for my review. It was lovely to meet you and help arrange your holiday
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