We decided where to go on holiday so went to Hays, as always, booked our holiday, sorry I don't know the name of the member of staff who booked us, but she was very helpful and friendly. Always the sa... See more
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Karen was so helpful and very knowedgable about the holiday destination that we were looking at. Did her upmost to find us the bext price possible. We will definitely go back to her again when we book... See more
Company replied
Very helpful staff,cheerful,polite & very patient. Took their time finding the holiday that suited our needs. Kept us informed at all times when we couldn't decide which holiday to book. We finally fo... See more
Company replied
We went in to book a cruise, we were served by Emma who was great from start to finish, she went through all the details and explained everything we needed to know and answered all our questions.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10a High Street, SN15 3ER, Chippenham, United Kingdom
- 01249566039
4.9
Excellent
462 reviews
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Friendly and Helpful.
We decided where to go on holiday so went to Hays, as always, booked our holiday, sorry I don't know the name of the member of staff who booked us, but she was very helpful and friendly. Always the same when we go in there, now getting excited and looking forward to our holiday in Fuerteventura.
May 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Emma was so helpful
Emma was so helpful, respected our budget & needs totally.
Very polite lovely young lady, 2nd time she'd helped me.
May 21, 2026
Reply from Hays Travel - Chippenham
Thank you so much Wendy for your lovely review
Booking process was efficient and…
Booking process was efficient and professional.all round good experience.
May 20, 2026
Reply from Hays Travel - Chippenham
Thank you for this lovely review. It was a pleasure to help you get it all sorted.
Fantastic service from Karen
Fantastic service from Karen, really knowledgeable and helpful! Booked with ease.
May 17, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review, it was a pleasure to help you to book your amazing getaway.
Personalized experience
Personal contact face to face. Willing to search out relevant information for me. Printing out paperwork when I don't have access to a printer
May 12, 2026
Reply from Hays Travel - Chippenham
Thank you for this lovely review :)
Greece
Grace was very helpful and has hopefully put together a fantastic holiday for our 40th Wedding anniversary. Lets hope the holiday and destinations are as good.
May 1, 2026
Reply from Hays Travel - Chippenham
Thank you for this lovely review. :)
Reply from Hays Travel - Chippenham
Thank you for this review :)
Reply from Hays Travel - Chippenham
Thank you very much for leaving a review.
From Sarah
Cruise booking
We went in to book a cruise, we were served by Emma who was great from start to finish, she went through all the details and explained everything we needed to know and answered all our questions.
May 5, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review
Karen was so helpful and very…
Karen was so helpful and very knowedgable about the holiday destination that we were looking at. Did her upmost to find us the bext price possible. We will definitely go back to her again when we book our next trip
May 3, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review, I very much look forward to booking your next holiday.
On 2 visits i got my trip all sorted…
On 2 visits i got my trip all sorted and booked. Very good support and service.
May 1, 2026
Reply from Hays Travel - Chippenham
Thank you for this lovely review :)
Very nice team ill allways use this…
Very nice team ill allways use this branch for my holidays there allways happy to help
April 21, 2026
Reply from Hays Travel - Chippenham
Thanks Colin we always appreciate the hot chocolates too!!
From Sarah & the gang :)
Grace at the Chippenham branch.
We were served by Grace at the Chippenham branch.
She was a lovely young lady and arranged our holiday
perfectly. We gave her all the details of what we wanted and she did the rest. Easy and efficient. Grace was very friendly and a great asset to the branch.
April 24, 2026
Reply from Hays Travel - Chippenham
Thank you so much for this lovely review :)
As always gave what I wanted
As always gave what I wanted, and at the price I wanted to pay. We're very helpful and informative with the destination that I chose.
April 26, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review, as always a pleasure to book with you
Outstanding service
We have used Hays travel in Chippenham loads of times, and have always had outstanding service, the knowledge is second to none, you don’t get that on line so would highly recommend them to get you the right holiday at the right price, a big thank you to Sarah as the go to person, who knows what would like even when we don’t.
April 22, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review always a pleasure to help arrange your holidays
Excellent service as always
Sarah has booked my last two cruises. They are brilliant in the Chippenham office always friendly and helpful I wouldn’t book anywhere else.
April 10, 2026
Reply from Hays Travel - Chippenham
We're happy to hear that our team in the Chippenham office has been so helpful with your cruise bookings. Thank you for your kind words and continued loyalty!
Grace was friendly patient and…
Grace was friendly patient and competent.She booked a cruise for us and was very helpful.
April 1, 2026
Reply from Hays Travel - Chippenham
Thank you so much for this lovey review :)
Karen our Agent from Chippenham branch…
Karen our Agent from Chippenham branch was exceptionally helpful in booking our Once in a lifetime holiday to Australia.
Karen was so helpful and polite in every way very knowledgeable in her job role.
Karen deserves a 10+
March 25, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review. I was a joy to help you arrange your amazing holiday.
Sarah is so helpful and considerate
Sarah is so helpful and considerate. She taylored the holidays I’ve booked to suit our requirements.
March 15, 2026
Reply from Hays Travel - Chippenham
Hi Ray, thanks so much for your lovely review. Sarah :)
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