We had visited to see what cruises were available and after talking with Emma decided to book a P & O Norway cruise for September. Emma took great care in finding our needs and preferences and t... See more
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See what reviewers are saying
The Young lady whom we spoke to, Emma. was very welcoming, always positive. Nothing was too much trouble and helped us arrange the itinerary and hotels we were looking for. Her knowledge was excellent... See more
Company replied
I usually book package holidays on line for me and my wife, but wanted to book a city break including a flight and hotel for just myself, not available through any of the mainstream companies. So I de... See more
Company replied
Grace was terrific patient, polite, understanding and thoroughly professional. A first class service we were privileged to use and gave us confidence in the company, the branch and Grace
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10a High Street, SN15 3ER, Chippenham, United Kingdom
- 01249566039
4.9
Excellent
497 reviews
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Reply from Hays Travel - Chippenham
Thank you for this review :)
Reply from Hays Travel - Chippenham
Thank you very much for leaving a review.
From Sarah
Cruise booking
We went in to book a cruise, we were served by Emma who was great from start to finish, she went through all the details and explained everything we needed to know and answered all our questions.
May 5, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review
Karen was so helpful and very…
Karen was so helpful and very knowedgable about the holiday destination that we were looking at. Did her upmost to find us the bext price possible. We will definitely go back to her again when we book our next trip
May 3, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review, I very much look forward to booking your next holiday.
Very nice team ill allways use this…
Very nice team ill allways use this branch for my holidays there allways happy to help
April 21, 2026
Reply from Hays Travel - Chippenham
Thanks Colin we always appreciate the hot chocolates too!!
From Sarah & the gang :)
Grace at the Chippenham branch.
We were served by Grace at the Chippenham branch.
She was a lovely young lady and arranged our holiday
perfectly. We gave her all the details of what we wanted and she did the rest. Easy and efficient. Grace was very friendly and a great asset to the branch.
April 24, 2026
Reply from Hays Travel - Chippenham
Thank you so much for this lovely review :)
Outstanding service
We have used Hays travel in Chippenham loads of times, and have always had outstanding service, the knowledge is second to none, you don’t get that on line so would highly recommend them to get you the right holiday at the right price, a big thank you to Sarah as the go to person, who knows what would like even when we don’t.
April 22, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review always a pleasure to help arrange your holidays
Grace was friendly patient and…
Grace was friendly patient and competent.She booked a cruise for us and was very helpful.
April 1, 2026
Reply from Hays Travel - Chippenham
Thank you so much for this lovey review :)
Karen our Agent from Chippenham branch…
Karen our Agent from Chippenham branch was exceptionally helpful in booking our Once in a lifetime holiday to Australia.
Karen was so helpful and polite in every way very knowledgeable in her job role.
Karen deserves a 10+
March 25, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review. I was a joy to help you arrange your amazing holiday.
Sarah is so helpful and considerate
Sarah is so helpful and considerate. She taylored the holidays I’ve booked to suit our requirements.
March 15, 2026
Reply from Hays Travel - Chippenham
Hi Ray, thanks so much for your lovely review. Sarah :)
Professional and friendly as always.
March 18, 2026
Reply from Hays Travel - Chippenham
We're so happy to hear that you find our service professional and friendly. Thank you as always!
Sarah
Excellent
Sarah was thoughtful, really kind and .. patient as she showed us options and then did a lot of research for us after we left. We've now booked!!
March 14, 2026
Reply from Hays Travel - Chippenham
We are so glad we could provide options and research to help you book your trip. Thank you for your review.
Chippenham, Hays Travel
Karen was very informative making sure…
Karen was very informative making sure that we received all the information required. Excellent service
March 11, 2026
Reply from Hays Travel - Chippenham
Hello both. Thank you so much for your kind review. I very much enjoy helping sort your holidays. Now for the next one!!
First class service, recommended
The booking agent Grace was extremely professional and helpful in putting together the holiday and all the accompanying additions requested into a package that met exactly what I was looking for.
March 8, 2026
Reply from Hays Travel - Chippenham
Thank you so much for this lovely review :)
Knowledgable and friendly…
We had a vague idea of what we wanted to book and the Hays consultant took us through all the options. She was very knowledgable and answered all of our questions. Half ann hour and we had booked a holiday that ticked all of our boxes and a few more.
March 2, 2026
Reply from Hays Travel - Chippenham
I'm glad we were able to help you find your perfect holiday and thank you for the lovely review :)
Kind regards,
Sarah P
Reply from Hays Travel - Chippenham
Thank you for your review, we are glad you had a positive customer experience in our store. :)
Kind regards,
Sarah P
Emma was absolutely fantastic
Emma was absolutely fantastic! She was very knowledgeable with the destination I wanted to travel to. The booking process with her was extremely smooth! Such a lovely team as a whole in the shop! Thank you so much x
February 27, 2026
Recommendations for Hays
Staff are always welcoming, friendly and efficient. Patience in abundance and extremely helpful.Well done Sarah and Grace!😊
February 26, 2026
Reply from Hays Travel - Chippenham
Hi Joan, we appreciate your wonderful feedback! Sarah & Grace :)
Friendly and Knowledgeable
Very knowledgeable and helpful with finding a good family holiday to suit everyone.
February 19, 2026
Reply from Hays Travel - Chippenham
l'm so happy l could help planning a wonderful family holiday for you. Sarah :)
Great service from Megan
Great service from Megan, she showed us lots of options and sorted everything out
February 25, 2026
Reply from Hays Travel - Chippenham
Thank you so much for your kind review
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