We had visited to see what cruises were available and after talking with Emma decided to book a P & O Norway cruise for September. Emma took great care in finding our needs and preferences and t... See more
Company replied
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The Young lady whom we spoke to, Emma. was very welcoming, always positive. Nothing was too much trouble and helped us arrange the itinerary and hotels we were looking for. Her knowledge was excellent... See more
Company replied
I usually book package holidays on line for me and my wife, but wanted to book a city break including a flight and hotel for just myself, not available through any of the mainstream companies. So I de... See more
Company replied
Grace was terrific patient, polite, understanding and thoroughly professional. A first class service we were privileged to use and gave us confidence in the company, the branch and Grace
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10a High Street, SN15 3ER, Chippenham, United Kingdom
- 01249566039
4.9
Excellent
497 reviews
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Reply from Hays Travel - Chippenham
Thank you so much for your kind review.
Reply from Hays Travel - Chippenham
Thank you so much for your kind review.
We were welcomed and not rushed
We were welcomed and not rushed. Our requests were listened to carefully with a positive outcome.We are pleased that we gave booked a holiday in May 2026
December 24, 2025
Reply from Hays Travel - Chippenham
Hello Mrs Chrystal,
Thank you very much for your kind reply, it is very much appreciated.
Friendly professional service
Friendly professional service as in previous years. Nice to be recognised given the number of customers dealt with since last visit.
December 12, 2025
Reply from Hays Travel - Chippenham
Thank you so much, Paul, for the 5-star review, we always appreciate your feedback.
Karen was efficient as always couldn’t…
Karen was efficient as always couldn’t have asked for a better service.
November 25, 2025
Reply from Hays Travel - Chippenham
Hello Simon. Thank you so much for your kind review it is very much appreciated.
Helpful & friendly staff.
November 19, 2025
Reply from Hays Travel - Chippenham
Thank you so much for your kind review.
Kateryna was very helpful and…
Kateryna was very helpful and efficient, and knowledgeable about the cruises.
November 11, 2025
Reply from Hays Travel - Chippenham
Thank you very much for your kind reply we look forward to seeing you soon.
Such friendly welcoming staff
November 12, 2025
Reply from Hays Travel - Chippenham
Thank you, Ruth, for your lovely review!
Sarah
Very helpful and talked us through the…
Very helpful and talked us through the process
November 9, 2025
Reply from Hays Travel - Chippenham
Thank you, Aidan, for taking the time to do the review. Sarah
Grace the Travel Agent was patient and…
Grace the Travel Agent was patient and knowledgeable . She is an asset to Hays Travel.
We have used Hays on several occasions and have always found the staff helpful and a pleasure to deal with .
November 5, 2025
Reply from Hays Travel - Chippenham
Thank you very much for your kind review it is very much appreciated.
We booked a once in a lifetime holiday…
We booked a once in a lifetime holiday with Sarah at Hays in Chippenham, and I just wanted to say how amazing it was. Sarah had done a great job of sorting flights ( we had seven in all) and organised pick ups from airports / hotels and all worked perfectly and on time ,we couldn't have asked for more. Would definitely recommend using Hays in Chippenham.
October 5, 2025
Unprompted review
Reply from Hays Travel - Chippenham
Hi Judith, thank you for your wonderful review, I'm glad to hear you both had such a fantastic trip!
We look forward to hearing more about your trip :)
Kind regards,
Sarah P
Hays Travel is a company we Trust!
Excellent customer service received from Karen. We popped in to see Sarah in reference to a holiday that we already have booked. We started discussing Krakow with Karen and left the store with a mini break booked for 2026!
November 1, 2025
Reply from Hays Travel - Chippenham
Thank you so much for your kind review. Always fun the help arrange your holidays.
Sarah was fantastic as always and very…
Sarah was fantastic as always and very interested to hear about our recent cruise
She is always helpful and nothing is too much trouble
October 27, 2025
Reply from Hays Travel - Chippenham
Thank you, Jeanette, for taking the time to leave such a lovely review. l really appreciate your kind words! Sarah :)
Travel agent was helpful and happy to…
Travel agent was helpful and happy to assist in anyway she could. Making the booking was straight forward and easy.
October 22, 2025
Reply from Hays Travel - Chippenham
Thank you so much for your kind review It was lovely to meet you and I very much enjoyed helping to arrange your holiday
Sarah Patuk - Hays Star Agent!
Sarah Patuk was outstandingly helpful. Patient, Courteous, extremely efficient. I'm a picky person (!) and can not find fault with Sarah. A marvellous experience finally finding a holiday and the booking process extremely quick and efficient. Thank you Sarah.
October 17, 2025
Reply from Hays Travel - Chippenham
Hello Valerie, Thank you so much for your kind review.
Hayes travel in Chippenham have always…
Hayes travel in Chippenham have always been helpful with all our bookings and all the paperwork.
We will always use them because of the personal touch.
October 16, 2025
Reply from Hays Travel - Chippenham
Thank you Andy for your kind review. Looking forward booking to your next adventure.
Excellent service from Sarah, Hays Chippenham
Excellent service from Sarah and gave a variety of options. Will book again with Sarah for my next trip!
October 22, 2025
Reply from Hays Travel - Chippenham
Thanks for your lovely feedback Rhian :)
Staff are always polite and very helpful
October 15, 2025
Reply from Hays Travel - Chippenham
Hello Susan, Thank you so much for your kind review
Great experience
Sarah jolliffe was amazing throughout the whole process.
Found us exactly what we wanted and sorted everything out.
October 11, 2025
Reply from Hays Travel - Chippenham
Thanks, Grant! So glad we found you a little gem!
Reply from Hays Travel - Chippenham
Thank you so much for your kind review it was a pleasure to meet you and help with your booking
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