We had visited to see what cruises were available and after talking with Emma decided to book a P & O Norway cruise for September. Emma took great care in finding our needs and preferences and t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Young lady whom we spoke to, Emma. was very welcoming, always positive. Nothing was too much trouble and helped us arrange the itinerary and hotels we were looking for. Her knowledge was excellent... See more
Company replied
I usually book package holidays on line for me and my wife, but wanted to book a city break including a flight and hotel for just myself, not available through any of the mainstream companies. So I de... See more
Company replied
Grace was terrific patient, polite, understanding and thoroughly professional. A first class service we were privileged to use and gave us confidence in the company, the branch and Grace
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10a High Street, SN15 3ER, Chippenham, United Kingdom
- 01249566039
4.9
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best TA in town.
Booked several trips with Hays now and I can't fault them. Special shout out to Ruth whose own experience and recommendations on her own trips was very helpful.
March 30, 2025
Reply from Hays Travel - Chippenham
Thank you Gary for completing a review, we really appreciate your feedback. Hays Chippenham
Reply from Hays Travel - Chippenham
Thank you so much for this lovely review :)
Grace was amazing
Grace was amazing, took my many changes and rolled with it, never seeming annoyed ha ha.
She listened to all of our wants in a holiday and found us the perfect thing.
She also went in to investigate issues we had previously with a hire car company.
August 13, 2025
Reply from Hays Travel - Chippenham
Thank you so much for this lovely review Julie :)
Reply from Hays Travel - Chippenham
Thank you for your kind review,
kind regards,
Sarah P
Great experience
Karen was lovely, very helpful and informative, found us a great holiday at excellent price
We will definitely be coming back to Hays
Many thanks
Dave & Jo
August 10, 2025
Reply from Hays Travel - Chippenham
Thank you so much for your very kind review . I very much enjoyed helping you find the perfect holiday. See you soon. Karen
Good service despite several changes
Despite having to change/update our quotation due to date changes, different airports etc. we always had a good response from Sarah to our plans.
July 25, 2025
Reply from Hays Travel - Chippenham
Thanks Dave really appreciate your feedback glad we managed to get you all booked.
Great service first time going on a…
Great service first time going on a plane away went through everything with us explained absolutely everything we needed to know couldn't fault them definitely use them again
July 27, 2025
Reply from Hays Travel - Chippenham
Hi Stanley & Karen, thank you very much for completing a review we really do appreciate your feedback. Sarah :)
Excellent service
The assistant Sarah was extremely helpful and listened to what we wanted and finding the right holiday for us.
July 1, 2025
Reply from Hays Travel - Chippenham
Thank you for your kind review it was a pleasure booking your family holiday. Regards Sarah
Well I had a bit of a change of plan…
Well I had a bit of a change of plan and holiday destination but Sarah in Chippenham made the switch so easy and offered a bit of her opinion as well .
June 15, 2025
Reply from Hays Travel - Chippenham
Thanks for your recent review, regards Sarah
Grace Kenny was amazing helping us book…
Grace Kenny was amazing helping us book our holiday. Nothing was too much trouble. Thank you Grace.
June 19, 2025
Reply from Hays Travel - Chippenham
Thank you so much for this lovely review :)
Grace was very helpful
Grace was very helpful, after a few technical issues (not her fault) the booking of the holiday was very easy.
June 16, 2025
Reply from Hays Travel - Chippenham
Thank you for this lovely review :)
Cruise
We booked another cruise, Sarah is always patient and very helpful and takes time to find exactly what we want.
June 17, 2025
Reply from Hays Travel - Chippenham
Thank you for your lovely review Teresa :)
We knew what we wanted and Sarah P went…
We knew what we wanted and Sarah P went out of her way to show what she could offer. The only option that came close was not in her itinerary but she made that possible.
She was very helpful and more.
June 15, 2025
Reply from Hays Travel - Chippenham
Thank you both, it was an absolute pleasure getting your cruise sorted and hearing all about your past travels, we look forward to hearing all about your upcoming holiday :)
Kind regards,
Sarah P
Chippenham Hayes
Sarah is very helpful and spent a lot of time with me, ensuring all of the holiday requirements were met and no question was too much.
June 13, 2025
Reply from Hays Travel - Chippenham
Thank you David l had a lot of fun planning this big trip to Florida! regards Sarah
Norway.I knew where I wanted to go but it…
I knew where I wanted to go but it requires a very skilful person to put the package together which the employee did. Her eye for details is remarkable and I enjoyed how it all came together. The next phase will be to bring together the details which will require a skilful approach. No doubt this will happen too, I am impressed! Thank you.
June 4, 2025
Reply from Hays Travel - Chippenham
Thank you very much for your lovely review. Sarah
Was seen straight away by friendly…
Was seen straight away by friendly staff. Booked my flights and gave me all the information I needed
May 28, 2025
Reply from Hays Travel - Chippenham
Why thank you Mr O'Donovan always a pleasure booking your holidays!! Sarah :)
Grace was exceptional in her telephone…
Grace was exceptional in her telephone manner, took time to explain all the details of our booking and carried out our instructions to the letter - great service, we will definitely use Hays again
May 9, 2025
Reply from Hays Travel - Chippenham
Thank you so much for this lovely review :)
Happy as Larry
Hays Travel Chippenham are a font of knowledge. We book all our holidays here, as its easy, all the staff are friendly & they always give great advice.
May 2, 2025
Reply from Hays Travel - Chippenham
Thank you Nina it's always a pleasure booking your cruises! Sarah :)
Good persknal servive
Karen was lovely, realised the wrong dates for flight had been booked Vista .
May 1, 2025
Reply from Hays Travel - Chippenham
Thank you for your kind review all sorted in the end.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.